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enterprise-reporting-based-platforms cxo-cockpit All Markets > Enterprise-Reporting Based Platforms (Traditional Business Intelligence)

CXO-Cockpit

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on CXO-Cockpit but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CXO-Cockpit

    Implementation has been long, but we love the tool and efficiency gained.

    Overall Comment

    The tool is great and once you get the information in the way you want it, the reports you can make and speed are great. They are always willing to create new functions that we think of.

    What one piece of advice would you give other prospective customers?

    The more work you put in the front end of implementation for preparation, the smoother the project will go.

    If you could start over, what would your organization do differently?

    Clean up our data first.


  • 5 out of 5.0, Reviewed

    Product(s): CXO-Cockpit

    Easy implementation and adoption throughout the organization.

    Overall Comment

    The CXO team always goes above and beyond for their customers. We have only had a good experience in working with the team. They produce a great product in a very short time frame. The tool itself is very user-friendly and users with a variety of different backgrounds are able to learn and use the tool in a very short time frame.

    What one piece of advice would you give other prospective customers?

    Go in with a plan of how you would use this product, who would use, who will build/maintain it. Starting with that will make the implementation, adoption, and growth of the tool will be that much easier.

    What do you like most about the product or service?

    It is a very quick install and builds out. With the implementation, so many of the reports we

    What do you dislike most about the product?

    Sometimes it can be tough getting timely help with an issue since most folks on the team are in a different time zone but, honestly, they have worked hard to address this by working late hours when necessary and adding team members closer to our time zone.

    What one thing do you wish the vendor did differently?

    Nothing at this time.

    If you could start over, what would your organization do differently?

    Perhaps set up more connections to other data sources in the original implementation? Also, we implemented on one version and learned the report design on an older version and the newer version was released not too long after our implementation. That made it a bit tough for our report designers to learn to use the new user interface while still trying to understand how to operate in the product. So maybe we could have delayed the implementation a bit so we implemented the new version and trained the report designers on that version. However, they are caught up now so it was only a concern for a period of time. There was not more that could be improved as it was a fast and easy process.

    Product capabilities - overall comment

    CXO is a great tool with an easy implementation. We are adopting it quickly and it is becoming a part of our daily operations as a Finance organization. The capabilities and reports are easy to build and maintain and provide a large amount of templates for creating

    Service & support - overall comment

    The CXO team is always available to help and have always provided a timely, solution to our problems.

    Integration & Deployment - Overall comment

    CXO has their processes, installations and integrations streamlined and makes the implementations quick and painless.


  • 5 out of 5.0, Reviewed

    Product(s): CXO-Cockpit

    A great tool to help begin reducing Excel dependencies and go beyond FR limitations.

    Overall Comment

    I appreciate their focus to see things from the perspective of the finance business user. They are very eager for feedback and responsive to needs and desires.

    What one piece of advice would you give other prospective customers?

    Prepare the potential users for the change and get significant input so that you are clearly providing them with something of value even if it is quite different than how they are use to doing things.

    What do you like most about the product or service?

    It is pretty easy to use and develop. Even though some of the more complex functions involve a new language (MDX) it was still something to grasp rather quickly and keep things moving. Their support are also good resources for some things that we couldn't figure out on our own.

    What do you dislike most about the product?

    There are some options I would like see for presentation of numbers in reports and for exporting. As I mentioned previously, they are very receptive to feature requests and have already implemented or planned to implement several gaps identified.

    What one thing do you wish the vendor did differently?

    In our case I think the vendor did all they could to help us with our implementation. The only minor struggle we encoutered was time zone differences working with support in Europe. They were flexible and generally avaialble when needed. I'm happy to see them take the steps to improve their support ability further with their recent focus in US expansion and growth

    If you could start over, what would your organization do differently?

    It's important to have a clear time line for implemtation and use. It's like pulling the band-aid off. We failed to set a hard date for when we would move over to exclusive use which delayed full use.

    Product capabilities - overall comment

    CXO appears to be focused on ensuring that all the features and capabilities that have a global benefit will be implemented to ensure the product lacks nothing essential.

    Service & support - overall comment

    The support team is very responsive to issues and questions.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?


Quality of technical support

(3)
4.7

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Mobile Exploration and Authoring

(1)
4.0

Analytics Dashboards

(1)
5.0

Ease of use to deploy and administer

(1)
5.0

Ease of use for content authors

(1)
4.0

Ease of use for content consumers

(1)
4.0

Publishing Analytic Content

(1)
5.0

Embedding Analytic Content

(1)
4.0

Governance and Metadata Management

(1)
4.0

Data Source Connectivity

(1)
3.0

Security and Use Administration

(1)
4.0

Cloud BI

(1)
4.0

BI Platform Administration

(1)
4.0

Traditional OLAP Analysis

(1)
4.0

Traditional Ad-hoc Query

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Application Lead

Business Analyst

Development/Integration

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection

Other...


What other vendors were considered?

CXO-Cockpit

Oracle

SAP


In which region(s) did your deployment take place? Multiple responses allowed.

North America