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3.8 out of 5.0 (45 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): IBM Cognos Business Intelligence

    Will deal less with IBM directly in future

    Overall Comment

    Found another 3rd party to implement, and now have support from this vendor. We have used IBM products for many years but the relationship with IBM has deteriorated over the last 12 to 24 months with key projects failing with IBM solutions that are not specific to this project.

    What one piece of advice would you give other prospective customers?

    Be more selective with resellers of large suppliers and tightly lock down the deliverables of the architecture being proposed.

    What do you like most about the product or service?

    The product delivers as we expected

    What do you dislike most about the product?

    IBM do not come across as building long term relationships any longer, although we have been a customer for over 20 years.

    What one thing do you wish the vendor did differently?

    Bring their license copliance team in when the reseller are providing architecure designs that involve virtual environments and licensing.

    If you could start over, what would your organization do differently?

    Make sure the commercials, deliverables and licensing with the project team are reviewed by higher level management with more experience of these areas.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    In a mixed environment nothing goes smooth, but it was definitely manageable

    Overall Comment

    Given our mixed environment, implementation of the data warehouse and Cognos product had a few issues. However, once running the platform is fairly predictable, with only a few unexplained hiccups during operations. It is heavily used by our finance division, but because of some of the complexities in report design it has been difficult to roll out to all other units within the instituion. Overall the cognos application itself was much easier to install and operate than the underlying data warehouse which it runs off of.

    What one piece of advice would you give other prospective customers?

    This platform is not for the faint of heart. The payback on a successful implemenation is immense, but do not try to cheap out on the installation. Resourcing in correctly will save you money in the long run.

    What do you like most about the product or service?

    The platform is robust. We have yet to encounter limitations of the solution, just our own resources.

    What do you dislike most about the product?

    There are some operations issues that occasionally occur, that are just "known issues". They are easy to work around, but sometimes disruptive to the organization.

    What one thing do you wish the vendor did differently?

    Better documentation. Get rid of the "tricks of the trade" when installing and write it all down,

    If you could start over, what would your organization do differently?

    I would contract out more hours with the vendor, and get some better documentation from them once the installation was completed. Repeating an installation in a test environment was very tricky and we discovered some hidden steps that were not typically included in the installation documentation.

    Service & support - overall comment

    IBM is quite responsive to our needs. Some 3rd party support agents can be unsure of the product and training was spotty. This is not a reflection of IBM though.


  • 2 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics, Other...

    Very difficult implementation of the software

    Overall Comment

    The original Varicent experience was not a favorable one, but when IBM stepped in the experience was refreshing and we felt that the issues were going to be resolved. At the end of the day, IBM supported us and addressed our concerns.

    What one piece of advice would you give other prospective customers?

    Engage IBM and ensure that they are involved from beginning to end.

    What do you like most about the product or service?

    the functionality and features of the tool

    What do you dislike most about the product?

    To hard to implement and maintain from a configuration perspective

    What one thing do you wish the vendor did differently?

    Hired and train their resources to ensure successful implementations

    If you could start over, what would your organization do differently?

    select a different software that would be easier to implement and maintain.

    Service & support - overall comment

    refer to previous section

    Integration & Deployment - Overall comment

    took 2 years to deploy


  • 5 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    Prior Version Release Upgrades Were Cumbersome, But This Migration Was Much Smoother.

    Overall Comment

    Ability to migrate easily from one version to the current version, reduced rewrite of existing queries, minimal user training.

    What one piece of advice would you give other prospective customers?

    Involve key super users in the upgrade.

    What do you like most about the product or service?

    Easy to use. IBM stands behind this product.

    What do you dislike most about the product?

    It does not have "real time connectors" with ERP and/or Customer Information Systems that allow for current reporting and analytics. The product works well with point in time data warehouse or data cubes with data models are static.

    What one thing do you wish the vendor did differently?

    Ongoing regular and proactive contact with IT management, provide roadmaps and product direction for the future.

    If you could start over, what would your organization do differently?

    Besides the need for addtional time, automated test cases and quality assurrance scripts would have been helpful and allow the team to focus on the exceptions primarily.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    Big Blue Is Nimble And New.

    Overall Comment

    Extremely positive. Engaging and responsive.

    What one piece of advice would you give other prospective customers?

    Be open of an established vendor.

    What do you like most about the product or service?

    It's reliable and scalable but still fresh like some of the "disruptors".

    What do you dislike most about the product?

    Dealing with a LARGE vendor can be confusing.

    What one thing do you wish the vendor did differently?

    Integrate their organization as well as they integrate their product offerings.

    If you could start over, what would your organization do differently?

    Spend more time on data quality, data prep, and culture instead of technology.

    Product capabilities - overall comment

    IBM closing the gap on data wrangling and prep. That is the only weakness I can see.

    Service & support - overall comment

    IBM will not let a client fail


  • 4 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    Powerful Analyitics Tool And Platform

    Overall Comment

    Enterprise implementation was good but it did require training SMEs to make sure everything work correctly. System is powerful and user friendly.

    What one piece of advice would you give other prospective customers?

    This is a higher cost implementation then other BI tools.

    What do you like most about the product or service?

    Versitile and powerful platform.

    What one thing do you wish the vendor did differently?

    Reduce cost.

    If you could start over, what would your organization do differently?

    Train more users.

    Service & support - overall comment

    NA


  • 3 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    Solid Tool For Generating Baseline Dashboard Analytics.

    Overall Comment

    Good, but rather difficult to roll out and train across enterprise.

    What one piece of advice would you give other prospective customers?

    Do you need this robust of a solution, or would you be better suited to use something like Tableau for your Subject Matter Experts?

    What do you like most about the product or service?

    Consistent with the other packages purchased from Cognos, Cognos 10, SPSS, etc.. Developers do not have to learn other methodologies and configurations.

    What do you dislike most about the product?

    The functionality comes out years after the competitors do as well as contract negotiations with IBM are exhustive.

    What one thing do you wish the vendor did differently?

    Develop a more intuitive user interface to reflect the way the user thinks.

    If you could start over, what would your organization do differently?

    Wait a period until we qualify the business case and outcome value before purchasing a solution that may not have been correct for where we were in the lifecycle of analytics. Now, with the advent of cheaper, more purvasive and new types of analytics tools, we are looking at other ways to produce self-serve analytics.

    Service & support - overall comment

    Fairly extensive documentation and access to support if clearly defined and structured.

    Integration & Deployment - Overall comment

    Consistent with other IBM software and tools.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Cognos Analytics

    Reports Easily Adopted By Business, Self-Service Model Is More Difficult To Implement.

    Overall Comment

    The tool makes it easy to create many reports that become a part of processes. Although, the idea is to have power users who can self-service; but often IT has to be involved to provide report writers and staff.

    What one piece of advice would you give other prospective customers?

    If you can, move past the rows and columns and get to insights. Only create a framework that will enable decisions to be made rather than validating data quality.

    What do you like most about the product or service?

    Distribution and Subscription functions.

    What do you dislike most about the product?

    Framework model is not always easy to troubleshoot.

    What one thing do you wish the vendor did differently?

    I wish they had a more robust visualization roadmap.

    If you could start over, what would your organization do differently?

    We would create more robust subject areas rather than authoring reports with specific needs at the time of the request.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): IBM Cognos Business Intelligence, Other...

    A Robust, Scalable, And Reliable Solution With Many Integration Opportunities. Works Well With Other IBM Stack For CPG Industry.

    Overall Comment

    This is a mature and stable solution with a good amount of customer service. The BI ecosystem comes with an array of solution for reporting, planning, and forecasting which integrates quite well together.

    What one piece of advice would you give other prospective customers?

    Do not let a tool drive your demand. Use your demand to select the best available tool. This solution can be an overkill for many agile shops with flexible needs.

    What do you like most about the product or service?

    Robust and scalable, Can handle heavy performance loads with the right architecture.

    What do you dislike most about the product?

    Not easy to use in today's standards by non technical people.

    What one thing do you wish the vendor did differently?

    Simplify the framework manager. Add a richer visualization layer.

    If you could start over, what would your organization do differently?

    Invest more in power user training and socialization. Create a governance model.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): Cognos Insight, IBM Cognos Business Intelligence

    Public School System Develops Predictive Analytics Platform To Help Increase Graduation Rates

    Overall Comment

    We have a long standing relationship with IBM (strategic partner) and look to them to help drive our organization to look at data differently.

    Product capabilities - overall comment

    Product meets reporting capabilities but does require additional data support.

    Service & support - overall comment

    IBM is a strategic partner and continues to provide excellent support.

    Integration & Deployment - Overall comment

    We have an existing history using Cognos reporting and IBM websphere so it was easy to deploy.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(35)
3.7

Ability to understand your organization's needs

(40)
3.8

Timely and complete response to product questions

(40)
3.9

Pricing and contract flexibility (pricing and terms)

(37)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(43)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(37)
3.9

Ease of integration using standard APIs and tools

(38)
3.7

Quality and availability of end-user training

(39)
4.0

Ease of deployment

(44)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(41)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(40)
3.8

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(39)
3.9

Quality of peer user community

(34)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(44)
4.0

Mobile Exploration and Authoring

(22)
3.5

Analytics Dashboards

(38)
3.8

Ease of use to deploy and administer

(25)
3.8

Ease of use for content authors

(25)
3.7

Ease of use for content consumers

(25)
3.9

Publishing Analytic Content

(23)
3.8

Embedding Analytic Content

(20)
3.4

Governance and Metadata Management

(20)
3.7

Data Source Connectivity

(22)
4.1

Security and Use Administration

(23)
3.9

Cloud BI

(9)
3.3

BI Platform Administration

(38)
3.8

Traditional OLAP Analysis

(18)
3.9

Traditional Ad-hoc Query

(20)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Functional Assessment

Analytics Team Leader

Development/Integration

Maintenance and Support

Rollout and Install

Vendor Management

Vendor/Product Selection

Technical Assessment

User Training

Analytics User

Business Analyst

Data Scientist

Data Steward

Other...


What other vendors were considered?

Microsoft

MicroStrategy

Oracle

SAS

SAP

IBM

Infor

Information Builders

Tibco Software

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific