3 out of 5.0, Reviewed Nov 17, 2016
The product has great potential, however when implementing it can be difficult. They do have a good Help Desk option and lots of documentation and training material that has helped for leaning the tool and developing in it.
The demo and sales pitch is always great, but be sure to have them prove that will work and fit for your company without a lot of custom development.
It does have some good functionality once the developers figure out how to work the tool and options.
The money it takes to get one on one help with development when needed. Some development that is needed and questsions asked can't be done by the help desk in general so when it comes to having someone available to help when needed if you don't pay for it you are not a priority.
Now they we have a better handle on what direction our company is going with data we may have decided on a different tool.