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enterprise-reporting-based-platforms information-builders All Markets > Enterprise-Reporting Based Platforms (Traditional Business Intelligence)

Information Builders

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Information Builders WebFOCUS

    Product has great potential but may take a bit of work to implement what is needed.

    Overall Comment

    The product has great potential, however when implementing it can be difficult. They do have a good Help Desk option and lots of documentation and training material that has helped for leaning the tool and developing in it.

    What one piece of advice would you give other prospective customers?

    The demo and sales pitch is always great, but be sure to have them prove that will work and fit for your company without a lot of custom development.

    What do you like most about the product or service?

    It does have some good functionality once the developers figure out how to work the tool and options.

    What do you dislike most about the product?

    The money it takes to get one on one help with development when needed. Some development that is needed and questsions asked can't be done by the help desk in general so when it comes to having someone available to help when needed if you don't pay for it you are not a priority.

    What one thing do you wish the vendor did differently?

    Lower cost.

    If you could start over, what would your organization do differently?

    Now they we have a better handle on what direction our company is going with data we may have decided on a different tool.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

I don't know


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Mobile Exploration and Authoring

(1)
2.0

Analytics Dashboards

(1)
4.0

Ease of use to deploy and administer

(1)
4.0

Ease of use for content authors

(1)
3.0

Ease of use for content consumers

(1)
4.0

Publishing Analytic Content

(1)
4.0

Embedding Analytic Content

(1)
3.0

Governance and Metadata Management

(1)
5.0

Data Source Connectivity

(1)
5.0

Security and Use Administration

(1)
5.0

Traditional Ad-hoc Query

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Business Analyst

Development/Integration

Maintenance and Support


What other vendors were considered?

Microsoft


In which region(s) did your deployment take place? Multiple responses allowed.

North America