3.8 out of 5 (14 Ratings)
Feb 21, 2017
Training has been difficult - vendor offerings disorganized & expensive
Feb 21, 2017
The BI dashboards that we were able to create with this tool were impressive, but we ran into various technical issues when connecting to our data sources. MicroStrategy support was less than helpful with resolving these issues. We've also had various issues when their web application server crashing due to memory leaks.
Feb 17, 2017
It is a great product and tool for reporting and analytics. The installation process connecting it to the database has taken longer than planned.
Feb 16, 2017
Microstrategy is a great Enterprise Reporting tool, but it is still very cumbersome to use from the development perspective. It still needs a lot of work from the Visualization perspective to match against Tableau or Qlikview. Building analytic metrics are still not their focus and something that they should focus on their roadmap
Feb 15, 2017
We had allot of attention when working through a third-party for sales, then we went into a lean period. MicroStrategy Customer Focus declined. The distance learning provided to be a great benefit when it was introduced. Not until they re-organized on the sales side and customer facing side did we start to see better focus. There were some changes in personnel and now we have seen a new focus of attention and customer care which is refreshing and welcomed. We've had corporate visits and get contact from corporate periodically just to check up on how things are going on overall. When they change their pricing model it worked to our benefit and has allowed us to expand our services to our internal customers.
Dec 18, 2016
My company is using microstrategy clous seevice for couple of years now and though we were pretty happy and satisfied with overalll enterprise reporting needs and delivery using microstrategy however it lagged strong and easy use of data visualization capabilities like other BI vendor prior to upgrade to version 10. However after upgrade to version 10 last year our selfservice BI capabilities have enhanced a lot and users are very happy with application and selfservice capabilities. Also microstrategy is now coming up with new product enhancement and releases more frequently and these are easy to apply and upgrade so does not require longer or nearly no downtime if planned well using offhours to updrage.
Dec 9, 2016
MicroStrategy has undergone several transitions this year. There has been some transition of resources. As with any vendor, the support and relationship that is established makes a huge difference. The product itself has evolved and improved. The actual amount of out of the box functionality that the MicroStrategy Web and Desktop products offer is tremendous. From a go-to-market strategy, MicroStrategy hasn't done a good job of positioning itself in the Big Data world. The ability exists, but needs to be front and center in their current and future initiatives/efforts to reach the growing audience of possible customers looking for tools that work within the Big Data ecosphere.
Dec 9, 2016
Price point and flexibility on pricing was great for our model. Implementation of reports and products could be slow due ot relationship with in house 3rd party managing the applicaitons.
Dec 7, 2016
The mature reporting aspects were very strong. The product was also strong in the newer areas - Dashboards, Visual Insight, and Data Blending, but response to some technical issues was spotty at times, though generally very good.
Nov 14, 2016
Vendor support is excellent from both the sales team and the technical support team. Both teams are extremely knowledgeable and responsive. Software installation, configuration and use are intuative and we have had no issues with the either the MSTR tools or support.