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enterprise-reporting-based-platforms microstrategy All Markets > Enterprise-Reporting Based Platforms (Traditional Business Intelligence)

MicroStrategy

3.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on MicroStrategy but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): MicroStrategy Version 10, Other...

    MicroStrategy effetively meets our BI requirements and has changed the way we look at data

    Overall Comment

    Vendor support is excellent from both the sales team and the technical support team. Both teams are extremely knowledgeable and responsive. Software installation, configuration and use are intuative and we have had no issues with the either the MSTR tools or support.

    What one piece of advice would you give other prospective customers?

    Be prepared to move quickly in order to keep momentum going within the organization and work to get the business vested in the tool. Make sure you have a strong MicroStrategy team with the correct skillset. This will ensure that projects are designed and created properly the first time. Lack of a skilled team and too few design sessions can result in significant rework.

    What do you like most about the product or service?

    The MicroStrategy tool is powerful! There is so much functionality available and the tool is so flexible that we discover new uses and features on a weekly basis.

    What one thing do you wish the vendor did differently?

    Cannot think of of a thing. The vendor was accommodating and worked with us through a difficult procurement process and provided documentation, information, and ensured we did things correctly from a procurement/licensing perspective. Once again, the vendor team has gone above and beyond in working with us.

    If you could start over, what would your organization do differently?

    Better educate our users as to what BI is and is not, ensure stronger executive sponsorship, ensure we had the best quality, skilled MicroStrategy developers, administrators and analysts, put more time and planning into the overall strategy for deployment opf the tool, spend more time in design sessions, incoprporate MicroStrategy Mobile from the beginning.


  • 3 out of 5.0, Reviewed

    Product(s): MicroStrategy Version 10

    Great product, weak service

    Overall Comment

    They have a great product, but the expertise that shown was not the best. They need to teach best practices to use their technology

    What one piece of advice would you give other prospective customers?

    Be careful about the expertise of the technicians who deploy the solution

    What do you like most about the product or service?

    The usability and extensibility

    What do you dislike most about the product?

    The expertise of the vendor technicians

    What one thing do you wish the vendor did differently?

    Put the best assets working on the implementation

    If you could start over, what would your organization do differently?

    Deploy the solution with a partner, or with a technician of the provider with expertise in the solution, and able to leverage the implementation with best practices.

    Service & support - overall comment

    Weakness in the expertise showned by the technicians who work with us


  • 3 out of 5.0, Reviewed

    Product(s): MicroStrategy Version 10

    Good product, support very revenue focused.

    Overall Comment

    Product is good but as they integrate new acquisition functionality they do not guarantee continuation of a current product (e.g. Narrowcast Server) if the functionality is available in one of their competing offerings.

    What one piece of advice would you give other prospective customers?

    Get support in writing up front.

    What do you like most about the product or service?

    Good reporting, many features.

    What do you dislike most about the product?

    Difficulty integrating cleanly with Sharepoint.

    What one thing do you wish the vendor did differently?

    Provided better guarantees of support for current product offerings even if your organization does not commit to an upgrade path.

    If you could start over, what would your organization do differently?

    Not use MicroStrategy and use a report service that more easily integrates with Sharepoint

    Product capabilities - overall comment

    Integrates well with our datamarts, and provides beautiful reports even with our Sharepoint app although integration is difficult.

    Service & support - overall comment

    Helpful when management brought in to direct tech support. Focused on future sales

    Integration & Deployment - Overall comment

    Product integrates well with our Java apps but less so with Microsoft Sharepoint app


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Version 10

    Powerful end-to-end BI solution, visual exploration still needs work

    Overall Comment

    The product is mature and has a single metadata layer where report logics can be stored in. The mobile offering is strong, so is document/dashboard creation. However, visual analysis and exploration are still lacking compared to competitors.

    What one piece of advice would you give other prospective customers?

    Make sure to have the expertise in-house.

    What do you like most about the product or service?

    The SQL generation engine and robust schema layer. The security framework is also very comprehensive and integrates with the enterprise really well.

    What do you dislike most about the product?

    Visual exploration capability.

    What one thing do you wish the vendor did differently?

    Nothing from the implementation side, but we wish the visual discovery tool is more robust.

    If you could start over, what would your organization do differently?

    Budget time and development resources for schema/metadata layer development. Have a stable data model before taking on report and schema development. Have a strong MicroStrategy architect in the team and support him or her with people who are well verged in the business.


  • 3 out of 5.0, Reviewed

    Product(s): MicroStrategy Version 10

    Looked promising but usage becomes cumbersome when serious reports/dashboards get built.

    Overall Comment

    Product is still in its infancy with great promises. v10

    If you could start over, what would your organization do differently?

    Perform a more due-diligence and get the MS expert in house with our use cases.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(5)
3.6

Timely and complete response to product questions

(4)
3.5

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.4

How long did your deployment take?

6 - 9 months (<9)

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(5)
4.2

Ease of deployment

(5)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.0

Was the support package worth it?

Yes

No


Quality of technical support

(5)
3.4

Quality of peer user community

(5)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0

Mobile Exploration and Authoring

(4)
4.5

Analytics Dashboards

(4)
4.3

Ease of use to deploy and administer

(5)
4.2

Ease of use for content authors

(5)
3.8

Ease of use for content consumers

(5)
3.6

Publishing Analytic Content

(5)
4.2

Embedding Analytic Content

(4)
3.8

Governance and Metadata Management

(2)
4.0

Data Source Connectivity

(5)
4.4

Security and Use Administration

(4)
4.3

Cloud BI

(2)
3.5

BI Platform Administration

(4)
4.3

Traditional OLAP Analysis

(4)
4.0

Traditional Ad-hoc Query

(4)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Application Lead

Development/Integration

Functional Assessment

Analytics User

Business Analyst

Technical Assessment

User Training

Vendor Management


What other vendors were considered?

Microsoft

MicroStrategy

Adaptive Insights

Birst

IBM

Oracle

SAS

TIBCO Software

Other...


In which region(s) did your deployment take place?

North America

Latin America