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3.5 out of 5.0 (55 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): BI Cloud Service, Oracle Business Intelligence Enterprise Edition 12c

    Innovative in cloud solution

    Overall Comment

    simple

    What one piece of advice would you give other prospective customers?

    Read the implementation and design docs.

    What do you like most about the product or service?

    low cost,easy and convenient.

    What do you dislike most about the product?

    New so have some bugs

    What one thing do you wish the vendor did differently?

    More support.

    If you could start over, what would your organization do differently?

    Longer planning


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    It was easy to deal and kept all everyone aware about the progress!!

    Overall Comment

    It was easy to deal and kept all everyone aware about the progress!!

    What one piece of advice would you give other prospective customers?

    Preliminary internal work needed before starting it. Gather the data and make sure its cleaned and no issues

    What do you like most about the product or service?

    Accuracy and response to build and create projection

    What do you dislike most about the product?

    testing phase was done on sub-standard hardware and response time was very slow.

    If you could start over, what would your organization do differently?

    Preliminary internal work needed before starting it.


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    OBIEE 11c

    Overall Comment

    Good technical support

    What one piece of advice would you give other prospective customers?

    Evaluate functionalities, on-going support, user experience, mobility

    What do you like most about the product or service?

    Solid, Support,

    What do you dislike most about the product?

    Not a lot of flexibilities

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Look for Cloud solution


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Amazing analytics, poor support.

    Overall Comment

    Lack of response from the support side has lead us to pay for third party support on top of our normal maintenance fees.

    What do you like most about the product or service?

    Ease to use the analytics fo Ad-Hoc analysis.

    What do you dislike most about the product?

    The support staff is less than responsive and we finally decided to pay for third-party support.

    What one thing do you wish the vendor did differently?

    Was honest and up front about the capabilities and features available. Don't always say you can do everything.

    If you could start over, what would your organization do differently?

    Better define budget calculations and plan before starting.


  • 5 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Experience

    Overall Comment

    It had a positive experience as far as business it is concern, from IT perspective it had bugs which can be managed by reasearch

    What one piece of advice would you give other prospective customers?

    when they will start t use it , first get some practice worskshop

    What do you like most about the product or service?

    it is very intuitv specialy for oracle experience it

    What do you dislike most about the product?

    it has bugs but, it can be solved

    What one thing do you wish the vendor did differently?

    lower prices

    If you could start over, what would your organization do differently?

    We would chouse he same product


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Oracle BI for SME: good product but business people expectations to manage

    Overall Comment

    Good project execution

    What one piece of advice would you give other prospective customers?

    Good product but the challenge is on defining what the business wants really in terms of reporting and dashboarding

    What do you like most about the product or service?

    Very productive qnd stqble software

    If you could start over, what would your organization do differently?

    Oracle is difficult in terms of negotiation fot SME companies.


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Oracle OBIEE Implementaion

    Overall Comment

    We selected OBIEE as a tool to create all of our detailed reports on as well as a self service portal. We went throught a detailed vendor selection proccess. The final Vendor and 3rd party vendor were both very knowledable and communicative during the entire proccess. They came in and did a detailed assesment to make sure we were trying to use the technology in the best way. They spent hours getting detailed use cases and analysis, of how we operate. The overall expereince was good, altho it took a while to get throught the initial vendor selection and 3rd party selection, once that proccess was complete it was much easier and smoother.

    What one piece of advice would you give other prospective customers?

    Only use this tech if your primary systems run on Oracle, like CRM, or ESB systems. Otherwise the ramp up is just too high.

    What do you like most about the product or service?

    The functionallity and ease of use with Oracle products. Also the self service cabailitys of the tool.

    What do you dislike most about the product?

    The difficulty it has adding non-oracle related informaiton sources.

    What one thing do you wish the vendor did differently?

    Integreation with other non-oracle products and tools.

    If you could start over, what would your organization do differently?

    Go directly to the 3rd party implementors and do your due dilgence of them first, dont waste time on waiting for Oracle to send that informaiton to you.

    Service & support - overall comment

    Only issue was the initial time it took to get the project going and of course the cost. However we got what we paid for and it was very valuable.


  • 4 out of 5.0, Reviewed

    Product(s): BI Cloud Service, Other...

    Oracle Database on Travel & Hospitality industry

    Overall Comment

    Oracle software services are quite good, and the overall system performance is very high

    What one piece of advice would you give other prospective customers?

    Oracle needs a well defined architecture, you need to support the solution

    What do you like most about the product or service?

    the oracle support and community user

    What do you dislike most about the product?

    the price

    What one thing do you wish the vendor did differently?

    cheaper!

    If you could start over, what would your organization do differently?

    the way the change management process went

    Service & support - overall comment

    Support in not perfect. they have so many users that it takes time you to be heard


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    "Solid tool, old school so you need a solid underlying architecture to succeed"

    Overall Comment

    As a mid-size company it is sometimes hard to get connected with the right people inside Orcale who can provide you a definiative answer. Pricing model was difficult to negociate.

    What one piece of advice would you give other prospective customers?

    Great fit-for-use within the Oracle ecosystem. Scaling out beyond finance, especially into front-office (e.g., sales, marketing, brand management, etc.), should be reviewed carefully. The basic skill sets and technology savvy of the target user community is important.

    What do you like most about the product or service?

    Well received by the initial User Community (finance). That is, UX (user experience) is user friendly for that target audience. And a well established pool-of-talent available in the marketplace, (thought like other simular situations, it can be difficult to find a strong fit). Reliable. Does not "get hung" or require frequent restarts.

    What do you dislike most about the product?

    As a powerful platform it requires high-touch IT guidance with the User Community. More difficult to develop a self-service model. Complexity creates a learning curve for IT staff.

    What one thing do you wish the vendor did differently?

    Invest more time understanding potential upcoming uses and deployments so commerical terms would not become part of the critial path for larger deployment.

    If you could start over, what would your organization do differently?

    There is always more than one way to use the a robust feature set to fulfill requirements (provide a solution). Reliance of 3rd party architects did not provide a range of options. Shortest path to the initial set of requirements did not provide the lowest three(3) year Total Cost-of-Ownership. The 3rd party's knowledge was limited to one base way to move forward. So all features, espically those recently introduced, we not considered incorporate. This also caused a miss on our pricing model with Oracle.

    Service & support - overall comment

    Primary Oracle customer service staff assigned to our company were engaged and responsive. More difficult to reach into the Oracle organization for domain experts. We "did not know, what we did not know", so did not how to, (or that we need to), drive a broader line of questioning.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Business Intelligence Enterprise Edition 12c

    Implementation was good but not smooth and needed a lot of customization.

    Overall Comment

    We use OBIEE and Oracle Data Integrator and it is generally very good but we cannot move to the newer version because we depend on Oracle's already implemented modules which are not yet created in the newer version so we must customize it a lot.

    What one piece of advice would you give other prospective customers?

    See Above.

    What do you like most about the product or service?

    Well known and keeps up to date with most other products.

    What one thing do you wish the vendor did differently?

    Update their packaged applications to work with the newer versions sooner.

    If you could start over, what would your organization do differently?

    Make sure the product meets your needs and find out how much customization it needs and how many other companies use it successfully.

    Service & support - overall comment

    It's OK.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(51)
3.5

Ability to understand your organization's needs

(50)
3.8

Timely and complete response to product questions

(54)
3.7

Pricing and contract flexibility (pricing and terms)

(49)
2.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(54)
3.5

How long did your deployment take?

9 - 12 months (<12)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(51)
3.7

Ease of integration using standard APIs and tools

(47)
3.6

Quality and availability of end-user training

(50)
3.6

Ease of deployment

(53)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(52)
3.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(49)
3.8

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(50)
3.5

Quality of peer user community

(46)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(54)
3.9

Mobile Exploration and Authoring

(39)
3.2

Analytics Dashboards

(49)
3.7

Ease of use to deploy and administer

(30)
3.6

Ease of use for content authors

(30)
3.6

Ease of use for content consumers

(30)
3.9

Publishing Analytic Content

(28)
3.8

Embedding Analytic Content

(26)
3.6

Governance and Metadata Management

(23)
3.8

Data Source Connectivity

(31)
3.8

Security and Use Administration

(29)
3.9

Cloud BI

(24)
3.3

BI Platform Administration

(47)
3.7

Traditional OLAP Analysis

(26)
3.8

Traditional Ad-hoc Query

(30)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Technical Assessment

Development/Integration

Vendor/Product Selection

Analytics Team Leader

Business Analyst

Functional Assessment

Maintenance and Support

Vendor Management

Rollout and Install

User Training

Analytics User

Data Steward

Other...


What other vendors were considered?

Microsoft

MicroStrategy

IBM

SAP

SAS

Information Builders

Oracle

Adaptive Insights

Cubeware

CXO-Cockpit

DataDeck

Decisyon

Dundas Data Visualization, Inc

Infor

Logi Analytics

Pentaho

Qlik

TIBCO Software

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America