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3.3 out of 5.0 (39 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Implementation was satisfactory but later updates better

    Overall Comment

    The vendor was not as knowledgeable as expected. We still had to hire in-house staff to continue the project and rollout. The BI tool is very good, functional etc and our adoption intent was strong so we continued with on-premises staff. The purchase was from Oracle but no consulting or implementation.

    What one piece of advice would you give other prospective customers?

    Make sure to understand the product AND your needs to make sure they can be integrated.

    What do you like most about the product or service?

    Ease of use and functionality

    What do you dislike most about the product?

    Difficult in mapping to original database to retrieve information. Requires a lot of testing.

    What one thing do you wish the vendor did differently?

    They should know about our business.

    If you could start over, what would your organization do differently?

    Would use a different expert for the install and use more in-house staff and business users.

    Service & support - overall comment

    Adequate.


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile),Other...

    OBIEE Is A Capable Tool If You Have The Time And Staff Capable Of Supporting The Different Pieces Of The Product Necessary.

    Overall Comment

    Level of effort is greater than anticipated and slow to deploy.

    What one piece of advice would you give other prospective customers?

    Make sure you have a clear understanding of what OBIEE is offering and have a very good business modeler on staff for any updates to delivered model.

    What do you like most about the product or service?

    Delivered ETL and data models.

    What do you dislike most about the product?

    Difficulty in changing/creating new presentation layers for the end user of the reporting tool.

    What one thing do you wish the vendor did differently?

    Easier interface between the data layer and the presentation layer.

    If you could start over, what would your organization do differently?

    Review other products that offer the same functionality as well as a better self service analysis capability.

    Service & support - overall comment

    NA


  • 1 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile),Oracle Business Intelligence Enterprise Edition 12c

    Nothing but heartache!

    Overall Comment

    The Oracle 12c Exadata 5 environment has been unstable since go live a year ago. The AI/Optimizer consistently fails to pick the correct work plans for our integrations jobs and too often results in our team missing SLA's to our stakeholders. In addition, the promise of faster reporting has not materialised. We have engaged Oracle over the past year and have had their engineering team involved but still are not in a stable and performant state. !12c is more than 2 years old but we still found 6 confirmed bugs.

    What one piece of advice would you give other prospective customers?

    Do a lot of research across the Oracle community up front and ensure you get the right Oracle representatives (including engineers) in the room to vet the technical solution.

    What do you like most about the product or service?

    Not much

    What do you dislike most about the product?

    Stability, performance, complexity, support.

    What one thing do you wish the vendor did differently?

    Provide the appropriate level of support without having to continuously demand escalation and get our CIO involved.

    If you could start over, what would your organization do differently?

    Much more diligent and robust testing, deeper research into the current customer community running on the same platforms, demand Oracle engineering involvement from the beginning.

    Service & support - overall comment

    See previous comments

    Integration & Deployment - Overall comment

    Poor support from Oracle as our partner and the quality of their resources was poor until we brought out a 4th engineer.


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Performance continues to be an issue

    Overall Comment

    In one word: Challenging

    What one piece of advice would you give other prospective customers?

    Understand the post live hurdles, including upgrades and performance management, or you would be up for a surprise

    What do you dislike most about the product?

    Performance, upgrade path, actual support provided

    What one thing do you wish the vendor did differently?

    More transparency

    Service & support - overall comment

    Not much to say, support is very limited


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Oracle BI Suite has many options, but be aware before diving in the deep end

    Overall Comment

    Found support to be limited and felt due to recent hyperion consolidation via aquisition that the support strategy had not been well thought out

    What one piece of advice would you give other prospective customers?

    Be aware of the underlying application architecture involved in deploying any newly consolidated or acquired applications in a suite of tools. Consider a POC if time/$ permits.

    What do you like most about the product or service?

    It did provide mulitple self serve options for my BI customers

    What do you dislike most about the product?

    Complexity of the application integration, performance issues when data model extends outside of standard

    What one thing do you wish the vendor did differently?

    Better expert support during implementation.

    If you could start over, what would your organization do differently?

    I would have done more work up front to get a support liaison in place, or at very least, been more diligent around what the support options and strategies were for the implementation phase. I probably would have partnered with a different implementation partner that had more experience with delivering this kind of toolset, I would have pried more into how the suite of applications actually integrated and what trade-offs that would cause in terms of data models to support.

    Product capabilities - overall comment

    It did have enverything we needed

    Service & support - overall comment

    Very few questions were easily resolved through their customer service. Many were just dropped and never answered

    Integration & Deployment - Overall comment

    As per previous, was more disconnected and complex that originally described


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Business Intelligence Enterprise Edition 12c

    Upgrade OBIEE 11g to 12c.

    Overall Comment

    Upgrade from 11g went very smoothly.

    What one piece of advice would you give other prospective customers?

    Evaluate various visualization tools.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Visualization as an additional charge limiting deployment to all OBIEE users.

    What one thing do you wish the vendor did differently?

    Very concerned that Oracle is charging for Data Visualization as a separate license. Publishing DV reports and sharing are still challenges. Connectors are sparse, even to other Oracle Cloud products. Connectors and capabilities are on roadmap, but no structured release cycle with specific capabilities defined per release.

    If you could start over, what would your organization do differently?

    Explore Virtualization tools to reduce need to build out time consuming ETL.

    Service & support - overall comment

    Access to Oracle engineers was adequate. That said, Oracle sales reps knowledge of OBIEE has been slipping significantly, therefore the need to levarge Oracle product management is critical to answering even basic questions.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Enterprise Healthcare Analytics

    Centralized Data Model.

    Overall Comment

    Allowed us to participate in SDP and incorporated features quickly.

    What one piece of advice would you give other prospective customers?

    Become a strategic development partner to influence future feature and functionality.

    What do you dislike most about the product?

    The time it takes to upgrade from one release to the next. Many bugs found.

    What one thing do you wish the vendor did differently?

    Provided more "app" like tools for end users.

    If you could start over, what would your organization do differently?

    More data governance up front.

    Product capabilities - overall comment

    Need more workaround comics data and tumor registry data.


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Oracle BI now, BICS in the future.

    Overall Comment

    We knew what we were getting and the learning curve was steep, but worth it.

    What one piece of advice would you give other prospective customers?

    Buy pre-built solutions, do not start with blank paper to define your data.

    What do you like most about the product or service?

    Corporate buy-in.

    What do you dislike most about the product?

    Clunky to continue - OBIEE, ODI, SQL, PLSQL... too much.

    What one thing do you wish the vendor did differently?

    None for what we bought. Our eyes were open.

    If you could start over, what would your organization do differently?

    Now that there are cloud offerings, we would go there first to show the outcomes and then work backwards to the detail.

    Product capabilities - overall comment

    Many options, too many.


  • 4 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    Best-of-Breed Product

    Overall Comment

    Best of breed


  • 3 out of 5.0, Reviewed

    Product(s): BI Foundation Suite (OBIEE, Essbase, BI Mobile)

    OBIEE not one size fits all

    Overall Comment

    Among the primary reasons we implemented OBIEE was the availability of the product through our Oracle enterprise license. This provided a low barrier to entry for us. In that regard the implementation has gone well.

    What one piece of advice would you give other prospective customers?

    The integration with the rest of the Oracle stack is the main benefit one can derive from OBIEE.

    What one thing do you wish the vendor did differently?

    Developer tools are spartan.

    If you could start over, what would your organization do differently?

    The original premise of our decision was, "let's use what is easily available to us and implement it as a test bed/POC". Well the inertia of that POC led us to continue down the road without giving due attention to a full review of the available products and capabilities in the marketplace. We would take the time to stop and perhaps change directions if we had the opportunity to do it again.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(36)
3.4

Ability to understand your organization's needs

(36)
3.5

Timely and complete response to product questions

(39)
3.6

Pricing and contract flexibility (pricing and terms)

(35)
2.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(38)
3.2

How long did your deployment take?

9 - 12 months (<12)

12 months or more

6 - 9 months (<9)

3 - 6 months (<6)

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(35)
3.4

Ease of integration using standard APIs and tools

(33)
3.4

Quality and availability of end-user training

(35)
3.4

Ease of deployment

(38)
2.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(36)
3.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(35)
3.6

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(36)
3.3

Quality of peer user community

(33)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(38)
3.7

Mobile Exploration and Authoring

(29)
3.0

Analytics Dashboards

(37)
3.5

Ease of use to deploy and administer

(16)
3.2

Ease of use for content authors

(17)
3.0

Ease of use for content consumers

(16)
3.8

Publishing Analytic Content

(16)
3.3

Embedding Analytic Content

(14)
2.9

Governance and Metadata Management

(14)
3.3

Data Source Connectivity

(17)
3.4

Security and Use Administration

(16)
3.5

Cloud BI

(16)
2.9

BI Platform Administration

(33)
3.5

Traditional OLAP Analysis

(13)
3.2

Traditional Ad-hoc Query

(16)
3.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Application Lead

Development/Integration

Vendor/Product Selection

Maintenance and Support

Rollout and Install

Vendor Management

Analytics Team Leader

Data Steward

Functional Assessment

User Training

Business Analyst

Analytics User

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

MicroStrategy

IBM

Information Builders

SAP

SAS

Oracle

Logi Analytics

Pentaho

Qlik

TIBCO Software

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Latin America

Europe, Middle East and Africa