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3.5 out of 5.0 (33 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Explorer

    SAP Is A Safe Standard But Is Behind And Trying To Catch Up.

    Overall Comment

    SAP is slow to advance and be competitive in new spaces.

    What one piece of advice would you give other prospective customers?

    Start with governance and use case.

    What do you like most about the product or service?

    Industry standard.

    What do you dislike most about the product?

    Slow to develop new features.

    What one thing do you wish the vendor did differently?

    Provide faster development.

    If you could start over, what would your organization do differently?

    Yes, would look at business user oriented tools.

    Service & support - overall comment

    NA

    Integration & Deployment - Overall comment

    Works well with standards.


  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    SAP Has A Great BI Tool Stack - But Worst Sales And Support Team.

    Overall Comment

    Not so great experience working with Vendor sales team - We were not happy the way SAP was treating mid size organizations like us - we were bound to go with the tool upgrade due to existing reporting that was done with this tool.

    What one piece of advice would you give other prospective customers?

    SAP Support is really bad when you are BI only customer and you are small customer - there is lot of push from SAP to cross-sell products like Hana which will never be in use for your environment.

    What do you like most about the product or service?

    They have great reporting tool - easy for users to adapt

    What do you dislike most about the product?

    Too complex implementation stack if you need customization

    What one thing do you wish the vendor did differently?

    Could have more responsive sales team that connects with customers after the sale is done and certainly needs lot of improvement on the support

    If you could start over, what would your organization do differently?

    We would have selected other vendor tool.

    Product capabilities - overall comment

    They have a great product - but worst sales and support.

    Service & support - overall comment

    Very unresponsive support team - there was never a support ticket that was resolved without bumping the customers across different regional teams and worst, the new support region has no transfer of incident history between them - which would make customers go through the complete incident details again.

    Integration & Deployment - Overall comment

    BI 4.1 had become more and more complex in deployment - but the tool integration is a great feature and easy to work.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    Easy To Implement, Cost Effective Solution.

    Overall Comment

    Fit for purpose, company already had an enterprise wide license so it was cheap and available.

    What one piece of advice would you give other prospective customers?

    Dashboard creation and maintenance was painful.

    What do you like most about the product or service?

    Cost.

    What do you dislike most about the product?

    Performance.

    What one thing do you wish the vendor did differently?

    More robust dashboards with better performance.

    If you could start over, what would your organization do differently?

    Would have skipped creating dashboards.

    Service & support - overall comment

    Response time from vendor when issues were encountered could have been better

    Integration & Deployment - Overall comment

    Easy to integrate and deploy.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    Enforcing BI Data Governance And A Strong Architecture Design.

    Overall Comment

    It's a complete platform that mainly allow us to enforce BI data governance.

    What one piece of advice would you give other prospective customers?

    Don't lose the sight of BI data governance.

    What do you like most about the product or service?

    Its flexibility and metadata administration.

    What do you dislike most about the product?

    The visualizations lacks in attractiveness.

    What one thing do you wish the vendor did differently?

    Provide different solution packages with more accessible costs.

    If you could start over, what would your organization do differently?

    Re-evaluate the decision of the database architecture that we are using for this solution.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    Not All Users Use HANA!

    Overall Comment

    Semantic layer design is very powerful. Function not enhanced quickly. Product changes too fast.

    What one piece of advice would you give other prospective customers?

    If you are not SAP user, be aware of lot of new BO function only works better on SAP backend.

    What do you like most about the product or service?

    Powerful semantic layer management capability.

    What do you dislike most about the product?

    New feature always put SAP backend first.

    What one thing do you wish the vendor did differently?

    Make is non-SAP centric.

    If you could start over, what would your organization do differently?

    Yes, SAP took over BO and made it SAP-centric which is not user-friendly enough for non-SAP users.

    Service & support - overall comment

    NA


  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards,SAP Crystal Reports,SAP WebIntelligence,Other...

    Misaligned Expectations: Heavy Duty / Industrial Strength BI For A Light Weight Adaptive & Tech Immature Manufacturing Workplace.

    Overall Comment

    SAP BI is very hard to use, user experience is painful. The cost to own and support is high and not sustainable - ROI is negative.

    What one piece of advice would you give other prospective customers?

    Profile user profiles, understand use cases. Align tools and process with business objectives.

    What do you like most about the product or service?

    Running BO on hana.

    What do you dislike most about the product?

    Hard to use, clunky, too many tool options. Integration of BO with BW/HANA is poor.

    What one thing do you wish the vendor did differently?

    Set real expectations. Duration, adoption, and cost of ownership.

    If you could start over, what would your organization do differently?

    Deploy tools that align with business objectives.

    Product capabilities - overall comment

    The product is very capable but too complex to realize value.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): SAP WebIntelligence

    Should I stay with current vendor and upgrade, or switch vendors?

    Overall Comment

    Good product at last on this version.

    If you could start over, what would your organization do differently?

    Consider external assistance with the implementation. Internal team was burdened with supporting the prior version and its users while trying to make forward progress on the new version.

    Service & support - overall comment

    NA


  • 2 out of 5.0, Reviewed

    Product(s): SAP WebIntelligence,SAP Business Objects Data Services

    SAP - Lack of business partnership

    Overall Comment

    In the beginning it went well. However, along the way the support became limited and the commitment to a business partnership did not exist. It was more about the money than the service.

    What one piece of advice would you give other prospective customers?

    Talk to others who have implemented SAP, not the ones that SAP gives you as a reference.

    What do you like most about the product or service?

    Technically has lots of capabilities.

    What do you dislike most about the product?

    Too complex for some of our users.

    What one thing do you wish the vendor did differently?

    Commit to successful use of their product and listen and work with us.

    If you could start over, what would your organization do differently?

    Investigate the commitment of the SAP into truly being a partner and wanting the adoption/implementation to be successful.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards,SAP Business Objects Data Services,SAP NetWeaver BW

    We had a fairly successful implementation. Still working on new release go-lives.

    Overall Comment

    Very supportive and had good business standards

    Product capabilities - overall comment

    We are using a lot of out-of-the-box functionality in most of the products we have tried to implement.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards,SAP WebIntelligence,SAP BusinessObjects Design Studio

    Ease of integration to SAP BW allowed implementation within 3 months

    Overall Comment

    Ease of integration to the SAP BW source allowed go live within 3 months.

    What one piece of advice would you give other prospective customers?

    Allowing other sources of data more easily apart from source SAP. A ready reckoner matrix to assist with what tool for what end user purpose.

    What do you like most about the product or service?

    Difficult sizing estimations without real production data.

    What do you dislike most about the product?

    Difficult sizing estimations without real production data.

    What one thing do you wish the vendor did differently?

    To implement a SAP product within 3 months was enlightening and previously not thought possible.

    If you could start over, what would your organization do differently?

    A broad range of internal skill sets along with commercial team engagement earlier in the process. Explaining the capability of the tool upfront to set expectations.

    Product capabilities - overall comment

    Mobile integration whilst not clear initially could be worked out with internal POC


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(24)
3.3

Ability to understand your organization's needs

(28)
3.3

Timely and complete response to product questions

(27)
3.1

Pricing and contract flexibility (pricing and terms)

(24)
2.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(31)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(25)
3.9

Ease of integration using standard APIs and tools

(24)
3.6

Quality and availability of end-user training

(26)
3.5

Ease of deployment

(29)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(32)
3.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(28)
3.2

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(28)
3.2

Quality of peer user community

(27)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(33)
3.8

Mobile Exploration and Authoring

(16)
3.4

Analytics Dashboards

(26)
3.6

Ease of use to deploy and administer

(10)
3.8

Ease of use for content authors

(10)
3.7

Ease of use for content consumers

(10)
3.7

Publishing Analytic Content

(9)
3.6

Embedding Analytic Content

(9)
3.8

Governance and Metadata Management

(9)
3.4

Data Source Connectivity

(10)
4.2

Security and Use Administration

(10)
3.7

Cloud BI

(10)
3.1

BI Platform Administration

(28)
3.8

Traditional OLAP Analysis

(4)
3.5

Traditional Ad-hoc Query

(6)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Maintenance and Support

Data Steward

Development/Integration

Functional Assessment

User Training

Analytics Team Leader

Rollout and Install

Technical Assessment

Vendor Management

Analytics User

Vendor/Product Selection

Other...


What other vendors were considered? Multiple responses allowed.

Oracle

MicroStrategy

Microsoft

IBM

SAP

Information Builders

SAS

Open Text (Actuate)

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

Asia/Pacific

Europe, Middle East and Africa