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3.7 out of 5.0 (40 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards, SAP Crystal Reports, SAP WebIntelligence, SAP BusinessObjects BI

    SAP provides a wide array of usable products

    Overall Comment

    SAP met my needs to provide data to my user audience via Dashbaoards. Implementing was fairly easy and SAP has functionality that we have yet to explore. The SAP suite of products has potential use in the future.

    What do you like most about the product or service?

    It is fast to implement.

    What do you dislike most about the product?

    Dashboards sometimes locks up Excel.

    What one thing do you wish the vendor did differently?

    The Dashboard product seems to need work with it's integration with Excel.

    If you could start over, what would your organization do differently?

    I would have converted to this product earlier.


  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards

    Out of date product.

    Overall Comment

    Product was not what was expected. Seems to be a bit out of date and not up to speed with current bsiness needs. Reliance on flash makes deployment restrictive as doen't work on IPad.

    What do you like most about the product or service?

    Was part of our Business Objects licence so did not cost anything more to use it.

    What do you dislike most about the product?

    Out of date, doesn't work on Ipad's and uses highly aggregated data.

    If you could start over, what would your organization do differently?

    Use a different dashboard tool


  • 4 out of 5.0, Reviewed

    Product(s): SAP WebIntelligence

    Boxi Webintelligence is the industry leader for good reason, but Sap service isn't great

    Overall Comment

    Tool itself is great, but SAP's customer service is lacking - especially when it comes to getting sales calls.

    What one piece of advice would you give other prospective customers?

    Don't let SAP push you around.

    What do you like most about the product or service?

    SAP Boxi webi is an amazing reporting tool.

    What do you dislike most about the product?

    Dealing with SAP sales when it came time to upgrade.

    What one thing do you wish the vendor did differently?

    Responded to sales call requests.

    If you could start over, what would your organization do differently?

    Probably should have bought product from a third party with a strong consulting and service reputation.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards, SAP Crystal Reports, SAP WebIntelligence, SAP BusinessObjects BI, SAP BusinessObjects Design Studio, SAP NetWeaver BW

    Great BI Package, Lumira Needs Improvement

    Overall Comment

    Good overall package. Market leader for many of the tools. Lacks considerably in the self-service visualization tool compared to its competitors.

    What one piece of advice would you give other prospective customers?

    It is an excellent tool, especially if you run SAP. If you have a large, controlled organization, it is excellent. If you have a lot of self-service people mining data, it still needs improvement.

    What do you like most about the product or service?

    Security is robust, clustered environment is very stable, connects to anything, and has a tool for almost every use case.

    What do you dislike most about the product?

    The self-service tool (Lumira) has been difficult and buggy.

    What one thing do you wish the vendor did differently?

    More creative maintenance model.

    If you could start over, what would your organization do differently?

    Leverage a wider variety of tools.


  • 4 out of 5.0, Reviewed

    Product(s): SAP WebIntelligence, SAP Business Objects Data Services, SAP BusinessObjects BI, SAP BusinessObjects Design Studio

    Implementation took longer than planned. Tools in the suite could have better integration

    Overall Comment

    Business Objects tools individually are good. Integration between the tools could be better. We had some issues with the versions of components not integrating well. We had some challenges training internal candidates on administering the software. Web Intelligence tools does have a little bit of learning curve for the end users but provides much more powerful featureset than traditional reports.

    What one piece of advice would you give other prospective customers?

    Understand the use cases for the various tools. Know the capabilities and limitations of the various tools within the suite.

    What do you like most about the product or service?

    Interactive capability of web intelligence reports

    What do you dislike most about the product?

    Performance can be poor. Servers need lot of memory.

    What one thing do you wish the vendor did differently?

    Better integration across tool sets.

    If you could start over, what would your organization do differently?

    Hire experts/consultants to design the solution. Spend more time on performance estimation so the infrastructure was correctly sized.

    Service & support - overall comment

    The tickets need to have higher priority to get good response. SAP notes could be better organized.


  • 4 out of 5.0, Reviewed

    Product(s): SAP WebIntelligence

    Very confused Roadmap and product convergence strategies.

    Overall Comment

    SAP ERP Core and Business Object foundation products are very stable and lately SAP is trying to catch up with the competitive product capabilities. Roadmap keep changing constantly and become difficult to implement within timeline.ne.

    What one piece of advice would you give other prospective customers?

    Web Intelligence is a great product as it was built and released. But SAP is focusing on marketing other tools like Lumira and converge with Design Studio. Hence some of the add-on capabilities which can be added to make this as an excellent tool is no longer seems to be in the roadmap. Investing on Other Analytics tools like Spotfire and Microsoft Power BI are gaining momentum in the industry and until SAP keeps this tool and provide a strong innovation and Future enhancement, it would be risky for any organization buying and rolling out SAP Reporting and Analytics Tool.

    What do you like most about the product or service?

    Strong foundation. Easy for the business user to create their own report. Excellent Audit control and security features for IT to govern the content.

    What do you dislike most about the product?

    Innovation and new chart visualizations are not competitive enough.

    What one thing do you wish the vendor did differently?

    Focus more on Web Intelligence Innovation and Future. Web Intelligence has a great strong foundation and SAP Should focus more efforts on improving and marking this Tool.

    If you could start over, what would your organization do differently?

    Choose another analytic vendor who has a relatively similar product, but having a strong vision and consistent directional roadmap.

    Product capabilities - overall comment

    Visualizations are limited.

    Service & support - overall comment

    SAP Web Intelligence tools services are within expectation and support ticket response time is slower compared with Microsoft or any other Analytics vendor.


  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Explorer

    SAP Is A Safe Standard But Is Behind And Trying To Catch Up.

    Overall Comment

    SAP is slow to advance and be competitive in new spaces.

    What one piece of advice would you give other prospective customers?

    Start with governance and use case.

    What do you like most about the product or service?

    Industry standard.

    What do you dislike most about the product?

    Slow to develop new features.

    What one thing do you wish the vendor did differently?

    Provide faster development.

    If you could start over, what would your organization do differently?

    Yes, would look at business user oriented tools.

    Service & support - overall comment

    NA

    Integration & Deployment - Overall comment

    Works well with standards.


  • 3 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    SAP Has A Great BI Tool Stack - But Worst Sales And Support Team.

    Overall Comment

    Not so great experience working with Vendor sales team - We were not happy the way SAP was treating mid size organizations like us - we were bound to go with the tool upgrade due to existing reporting that was done with this tool.

    What one piece of advice would you give other prospective customers?

    SAP Support is really bad when you are BI only customer and you are small customer - there is lot of push from SAP to cross-sell products like Hana which will never be in use for your environment.

    What do you like most about the product or service?

    They have great reporting tool - easy for users to adapt

    What do you dislike most about the product?

    Too complex implementation stack if you need customization

    What one thing do you wish the vendor did differently?

    Could have more responsive sales team that connects with customers after the sale is done and certainly needs lot of improvement on the support

    If you could start over, what would your organization do differently?

    We would have selected other vendor tool.

    Product capabilities - overall comment

    They have a great product - but worst sales and support.

    Service & support - overall comment

    Very unresponsive support team - there was never a support ticket that was resolved without bumping the customers across different regional teams and worst, the new support region has no transfer of incident history between them - which would make customers go through the complete incident details again.

    Integration & Deployment - Overall comment

    BI 4.1 had become more and more complex in deployment - but the tool integration is a great feature and easy to work.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    Easy To Implement, Cost Effective Solution.

    Overall Comment

    Fit for purpose, company already had an enterprise wide license so it was cheap and available.

    What one piece of advice would you give other prospective customers?

    Dashboard creation and maintenance was painful.

    What do you like most about the product or service?

    Cost.

    What do you dislike most about the product?

    Performance.

    What one thing do you wish the vendor did differently?

    More robust dashboards with better performance.

    If you could start over, what would your organization do differently?

    Would have skipped creating dashboards.

    Service & support - overall comment

    Response time from vendor when issues were encountered could have been better

    Integration & Deployment - Overall comment

    Easy to integrate and deploy.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects BI

    Enforcing BI Data Governance And A Strong Architecture Design.

    Overall Comment

    It's a complete platform that mainly allow us to enforce BI data governance.

    What one piece of advice would you give other prospective customers?

    Don't lose the sight of BI data governance.

    What do you like most about the product or service?

    Its flexibility and metadata administration.

    What do you dislike most about the product?

    The visualizations lacks in attractiveness.

    What one thing do you wish the vendor did differently?

    Provide different solution packages with more accessible costs.

    If you could start over, what would your organization do differently?

    Re-evaluate the decision of the database architecture that we are using for this solution.

    Service & support - overall comment

    NA


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(30)
3.3

Ability to understand your organization's needs

(34)
3.4

Timely and complete response to product questions

(34)
3.1

Pricing and contract flexibility (pricing and terms)

(31)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(38)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(31)
4.0

Ease of integration using standard APIs and tools

(31)
3.7

Quality and availability of end-user training

(33)
3.7

Ease of deployment

(36)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(39)
3.3

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(35)
3.3

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(35)
3.3

Quality of peer user community

(33)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(40)
3.8

Mobile Exploration and Authoring

(21)
3.5

Analytics Dashboards

(31)
3.6

Ease of use to deploy and administer

(17)
3.8

Ease of use for content authors

(15)
3.7

Ease of use for content consumers

(15)
3.9

Publishing Analytic Content

(15)
3.8

Embedding Analytic Content

(14)
3.7

Governance and Metadata Management

(16)
3.6

Data Source Connectivity

(17)
4.1

Security and Use Administration

(17)
3.8

Cloud BI

(12)
3.2

BI Platform Administration

(33)
3.8

Traditional OLAP Analysis

(9)
3.6

Traditional Ad-hoc Query

(13)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Development/Integration

Maintenance and Support

Analytics Team Leader

Data Steward

Functional Assessment

User Training

Rollout and Install

Vendor Management

Technical Assessment

Vendor/Product Selection

Analytics User

Business Analyst

Data Scientist

Other...


What other vendors were considered?

Microsoft

IBM

MicroStrategy

Oracle

SAP

Information Builders

SAS

Open Text (Actuate)

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Latin America

Europe, Middle East and Africa