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3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on TIBCO Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Jaspersoft

    Support is bad, product is good

    Overall Comment

    The vendors are very quick to point out how Jaspersoft can do everything you need. The paid support is only useful if you don't know how to use Google because they direct you to links that may or may not have answers and may or may not be what you have a question about.

    What one piece of advice would you give other prospective customers?

    Make sure you have the staff to complete the project or hire the consulting services.

    What do you like most about the product or service?

    It can do almost anything you throw at it.

    What do you dislike most about the product?

    The support.

    What one thing do you wish the vendor did differently?

    Was more open about the work needed to complete the "features".

    If you could start over, what would your organization do differently?

    We would have vetted it a lot more and not bought the support.


  • 4 out of 5.0, Reviewed

    Product(s): Jaspersoft

    Implementation was easy but lot of features are missing in the tool, need to be taken care

    Overall Comment

    We are satisfied with the product.

    What one piece of advice would you give other prospective customers?

    First decide on what BI Features you are looking for, then do the evaluation of the tools and select the right one.

    What do you like most about the product or service?

    Small foor print and easily deployable.

    What do you dislike most about the product?

    Not many featues are available.

    What one thing do you wish the vendor did differently?

    Get the feedback from the customers and implement.


  • 4 out of 5.0, Reviewed

    Product(s): Jaspersoft,Jaspersoft Studio

    An inexpensive self-serve BI tool for greenfield environments

    Overall Comment

    Sales service/ technical support during POC.

    What one piece of advice would you give other prospective customers?

    Did not miss the mature products

    What do you like most about the product or service?

    Embedding into the web apps

    What do you dislike most about the product?

    Capability to print complex reports= dashboards; and report prints without filters.

    What one thing do you wish the vendor did differently?

    Report printing with filters; Live-integration with the Excel.

    If you could start over, what would your organization do differently?

    Nothing as Jaspersoft fit the budget right with unlimited licenses for a greenfield project.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

3-6 months


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(3)
3.3

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.0

Was the support package worth it?

Yes

No


Quality of technical support

(3)
3.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Mobile Exploration and Authoring

(2)
4.5

Analytics Dashboards

(3)
4.0

Ease of use to deploy and administer

(2)
3.5

Ease of use for content authors

(2)
3.5

Ease of use for content consumers

(2)
4.0

Publishing Analytic Content

(2)
3.5

Embedding Analytic Content

(1)
4.0

Governance and Metadata Management

(2)
3.5

Data Source Connectivity

(2)
3.5

Security and Use Administration

(2)
4.0

Cloud BI

(1)
5.0

BI Platform Administration

(2)
4.0

Traditional OLAP Analysis

(1)
5.0

Traditional Ad-hoc Query

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Maintenance and Support

Vendor/Product Selection

Application Lead

Data Steward

Functional Assessment

Rollout and Install

User Training

Vendor Management


What other vendors were considered? Multiple responses allowed.

MicroStrategy

SAP

Birst

GoodData

IBM

Logi Analytics

Microsoft

Oracle

Pentaho

SAS

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

North America