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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Kontiki Enterprise Video Content Management Platform

    Easy implementation for a need capability

    Overall Comment

    Smooth implementation, on time, on schedule, realized ROI, high satisfaction levels with executives

    What one piece of advice would you give other prospective customers?

    Standalone implementation of Kollective solution is outstanding. If you have an existing collaboration tool infrastructure, ensure this solution integrates well

    What do you like most about the product or service?

    low network bandwidth consumption

    What do you dislike most about the product?

    Ui could be modernized, integration into other enterprise collaboration platforms

    What one thing do you wish the vendor did differently?

    nothing..

    If you could start over, what would your organization do differently?

    Given the same variables, our org would do the exact same thing. Today though there are more options available that are aligned with current infrastructure.

    Service & support - overall comment

    Satfisfied. Timely and good expertise


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Technical assessment


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America