Nov 9, 2016
This is a sollid product to use within an HE environment and is currently gaining significant market share. Their SaaS implementation and straighforward licensing make the technical side of implementation relatively straightforwads (although be prepared for the work required to ensure internal processes and culture are ready for adoption!) Functionality is solid with new features being added regularly and the UI is generally easy. It can be used in a number of different ways so it may be worth ensuring appropriate training if you want to mandate a particular workflow.
Jul 15, 2016
Great customer service. Adaptation of the new software system. New versions are slow to roll out. Different looks for different platforms/operating systems. System-wide bugs appear and aren't addressed immediately.