4 out of 5.0, Reviewed Nov 9, 2016
This is a sollid product to use within an HE environment and is currently gaining significant market share. Their SaaS implementation and straighforward licensing make the technical side of implementation relatively straightforwads (although be prepared for the work required to ensure internal processes and culture are ready for adoption!) Functionality is solid with new features being added regularly and the UI is generally easy. It can be used in a number of different ways so it may be worth ensuring appropriate training if you want to mandate a particular workflow.
Ensure that this is a business-led not a technology-led initiative. Ensure users understand their copyright obligations when using third party content. If you're deploying on premise, beware the risks of exponential growth and the corresponding need to invest in storage.
Ease of deployment and scalability.
Sometimes new features can confuse users.
Be more aware of local sensitivities around data location
Agree and document usage pattterns and workflows ahead of implementation
4 out of 5.0, Reviewed Jul 15, 2016
Great customer service. Adaptation of the new software system. New versions are slow to roll out. Different looks for different platforms/operating systems. System-wide bugs appear and aren't addressed immediately.
Use the system and customer service to the maximum. They are there to assist. Push the system and discover alternate uses for the product.
It works. The final product can be used multiple times and archived.
Not able to edit sessions once they are archived or downloaded.
Have the same look and operations for the different operating systems. Allow editing of the archived material.
Implement more installations. Negotiate a better and longer multi-year contract.
easy to integrate with other sources to make a complete production.