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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Panopto video content management system (VCMS),Unison

    Panopto is still at the top of the capture game!

    Overall Comment

    Great customer service. Adaptation of the new software system. New versions are slow to roll out. Different looks for different platforms/operating systems. System-wide bugs appear and aren't addressed immediately.

    What one piece of advice would you give other prospective customers?

    Use the system and customer service to the maximum. They are there to assist. Push the system and discover alternate uses for the product.

    What do you like most about the product or service?

    It works. The final product can be used multiple times and archived.

    What do you dislike most about the product?

    Not able to edit sessions once they are archived or downloaded.

    What one thing do you wish the vendor did differently?

    Have the same look and operations for the different operating systems. Allow editing of the archived material.

    If you could start over, what would your organization do differently?

    Implement more installations. Negotiate a better and longer multi-year contract.

    Integration & Deployment - Overall comment

    easy to integrate with other sources to make a complete production.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?

Yes


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Data Steward

End User Computing Stakeholder

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

User Training

Vendor Management


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Breadth of services

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America