Loading product reviews...
4.7 out of 5.0 (6 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Qumu but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Qumu Cloud, Qumu Enterprise, Other...

    Adopting video to gain business advantage externally and drive collaboration internally.

    Overall Comment

    While we (UK/Ire) implemented Qumu-Cloud (was Kulu Valley) in my country, Qumu-Enterprise was being rolled out Globally. We have since also added Qumu-Live to the services we can ofdfer our business. The tool itself was the main selling point, it was so easy to use and build something professional looking in a short time.

    What one piece of advice would you give other prospective customers?

    Educate users on the importance of lighting for the video and also how to use the 'Action' features in order to maximise the impact.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Cannot use screen capture in the Qumu-Cloud offering, although this is now in place, it conflicts with the Qumu-Enterprise screen capture, so it is eother/or not both.

    What one thing do you wish the vendor did differently?

    Be cheaper!

    If you could start over, what would your organization do differently?

    Market the advantages differently by obtaining top level "sponsors" from within the business.


  • 5 out of 5.0, Reviewed

    Product(s): Qumu Cloud

    Implementation and internal training was easy. Responsive support team.

    Overall Comment

    Vendor has provided high level of support and tailored enhancement to our specific business needs. Supported the implmentation of Qumu Cloud internally with a clear strategy, regular business reviews and licencing solution tailored to our specific needs. They were patient when internal processes slowed up our implementation. Excellent service level and account management did drop off slightly as Kulu Valley and Qumu integrated into one business, however, this is now back to a high level experienced at the start.

    What one piece of advice would you give other prospective customers?

    Develop interal stakeholder engagement earlier. Develop you use case scenarios with a few key business stakeholders to champion the products.

    What do you like most about the product or service?

    Simplicity, ease of use and customer focused, friendly suppport. Technically very able and no challenge too big to take on. Qumu listen to your needs and work with you to porvide solutions tailored to develop your business

    What do you dislike most about the product?

    Nothing to complain about!

    What one thing do you wish the vendor did differently?

    Integration with other systems.

    If you could start over, what would your organization do differently?

    More emphasis on internal stakeholder engagement, mangement to build wider and more inclusive use case scenarios.


  • 4 out of 5.0, Reviewed

    Product(s): Qumu Cloud, Qumu Enterprise

    Impletation was lengthy and complicated but worked in the end.

    Overall Comment

    We implemented Qumu to replace an aging technology for streaming. After a slightly rocky start we were able to implement qumu successfully. Essentially we did not size our infrastructure effectively for our network Instead of off-loading services such as Data base and storage we tried to run on a single box Qumu was very helpful and full of expertise once we engaged them to install the correct infrastructure. Since that time we have had good reliablility and support from Qumu.

    What one piece of advice would you give other prospective customers?

    Identify your Stake hoders. Make sure the pre-work is in place.

    What do you like most about the product or service?

    I like the ease of use for the customer. I like that they are constantly innovating.

    What do you dislike most about the product?

    I think the cost of maintenance and teh complexity of the system would be my least favorite aspects.

    What one thing do you wish the vendor did differently?

    I wish Qumu would make their upgrades easier. Right now teh only wat to do an upgrade is to higher professional services.

    If you could start over, what would your organization do differently?

    Put the right infrastructure in place to begin with. Get the buyin of more interested parties. Plan the implemetation better. We tried to do our first implementation in 3 Months. We really needed a year to do it right.

    Service & support - overall comment

    Service adn support have always been top notch


  • 5 out of 5.0, Reviewed

    Product(s): Qumu Enterprise

    One, Two, Three -- and Action!! - With Qumu it’s very easy to make a Live event

    Overall Comment

    It was extremely good experience when bringing Qumu technologies in house. Apart from receiving benefit from this solution, working with the Qumu project team were also nice, starting from analyzing and sizing the requirement until closing this project.

    What one piece of advice would you give other prospective customers?

    I have been manage and handle this kind of video broadcast service previously with another brand. With Qumu there's no more pain in my neck when doing a Live event or On-Demand.

    What do you like most about the product or service?

    Qumu Capture Studio

    What do you dislike most about the product?

    None

    If you could start over, what would your organization do differently?

    Will bring this solution right after they launch.

    Service & support - overall comment

    The support was great, one of the Qumu expert was very patient guiding me when I want to create a new profile for live event.


  • 5 out of 5.0, Reviewed

    Product(s): Qumu Cloud

    Qumu-Outstanding Video Platform

    Overall Comment

    We have implemented QUMU for the last few years in the health care industry.They have worked with our team on making sure that their player meets the ADA guidelines which are essential to our industry and members.Qumu offers an excellent and straight forward approach to their video platform interface. Many on our team have mentioned the ease as to which the platform is set up. The QUMU team has worked closely with our internal teams to provide timely and useful support. This is one of the factors that makes QUMU stand out in comparison to other video platforms. Their reporting metrics is very useful as well. It is capable of calculating a drop off rate to pinpoint the part of the video that users may be dropping off at and refine that to single digit increments. You can even click on to the exact point of the video where that is taking place and explore what is happening at that time in the video. Most video and analytic programs do not offer this level of detail. If they do, it is only in increments of 25 %, 50 % or 75 % and not as refined as to the single digit increments and exact spot in the video This helps our teams go back and evaluate future video productions and what to include, or not include, based on of the drop off rate metrics. I also appreciate that they submit to third-party verification of the security of the platform and provide that to their users upon request. Security is always of concern, but especially when dealing with healthcare, government regulated industries and banking. I have used other video platforms at other companies, but I feel that QUMU offers the best platform for our needs and our industry.

    What one piece of advice would you give other prospective customers?

    I would really look at the support at QUMU which really differs from other experiences I have with support for other video platforms. You really want to focus in on a company that will work with you on any changes moving forward and responds to any support issues immediately. QUMU does a good job in this area and thus makes my management of the tool within the organization much smoother of a process. I would say not only look at the features when shopping for an enterprise video platform but also really look at the support. That is key to making any video platform a success in an organization. You may have a few competing platforms that may suit your needs. However, when they are selling you the platform, most sales account managers are promising the world! The question is, will they deliver on it? That is something that I feel very comfortable with QUMU on. They do deliver!

    What do you like most about the product or service?

    Ease of use of the platform. Metrics reporting. Template based presentations.

    What do you dislike most about the product?

    I would like to see some of the robust widget configurations they have comply more to ADA standards like some of their standard templates do.

    What one thing do you wish the vendor did differently?

    I would like to see their online support community fostered a bit more. Their direct support is fantastic. However, I would like to see QUMU grow their online support community more.

    If you could start over, what would your organization do differently?

    I would have set up the Single Sign-On a bit differently in terms of permissions.

    Service & support - overall comment

    The best support in the industry in my opinion.


  • 4 out of 5.0, Reviewed

    Product(s): Qumu Enterprise

    Implementation was not difficult but user adoption was a challenge.

    Overall Comment

    Overall good experience with the vendor and their professional services. They tried to accommodate changing demands and clearly explained functions of the product as best as possible.

    What one piece of advice would you give other prospective customers?

    Look to identify or add internal resources for required administration. Support team must have knowledge not only how to support the application and technology but they will need to know the nature of their business communications. This is vital for taxonomy and prioritizing effective corporate communications.

    What do you like most about the product or service?

    Professional Services are very knowledgeable. They seem to keep a close eye on their customer's activities and requirements.

    What do you dislike most about the product?

    Support. The online support is very challenging.

    What one thing do you wish the vendor did differently?

    Be more of a thought leader to help customers set expectations in implementation and operating their product. Offer best practices and analysis of network, resource/staffing and operational requirements. Provide the documentations of the What/How/How many so we can successfully run their product.

    If you could start over, what would your organization do differently?

    Add qualified staffing. A developer would have been beneficial to customizations and a larger group of Q and A resources.

    Service & support - overall comment

    no direct phone support. Support tech hands customer off and we have to reiterate issues. Lengthy response times. No weekend support.

    Integration & Deployment - Overall comment

    It all works!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Ability to understand your organization's needs

(6)
4.3

Timely and complete response to product questions

(6)
4.7

Pricing and contract flexibility (pricing and terms)

(6)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(6)
3.7

Quality and availability of end-user training

(5)
4.2

Ease of deployment

(6)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.4

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(5)
4.2

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor Management

Implementation, Maintenance or other IT support

System Administrator

User Training

Application Lead

Development/Integration

Analytics Team Leader

End User Support Manager

Technical assessment

Vendor/Product Selection

Business Analysts

Data Steward

End User Computing Stakeholder

Functional Assessment

Technical Assessment


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service

Enhance decision making

Improve business process outcomes

Improve compliance & risk management

Cost management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Overall cost

Pre-existing relationships

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific