4 out of 5.0, Reviewed Oct 18, 2016
We implemented Qumu to replace an aging technology for streaming. After a slightly rocky start we were able to implement qumu successfully. Essentially we did not size our infrastructure effectively for our network Instead of off-loading services such as Data base and storage we tried to run on a single box Qumu was very helpful and full of expertise once we engaged them to install the correct infrastructure. Since that time we have had good reliablility and support from Qumu.
Identify your Stake hoders. Make sure the pre-work is in place.
I like the ease of use for the customer. I like that they are constantly innovating.
I think the cost of maintenance and teh complexity of the system would be my least favorite aspects.
I wish Qumu would make their upgrades easier. Right now teh only wat to do an upgrade is to higher professional services.
Put the right infrastructure in place to begin with. Get the buyin of more interested parties. Plan the implemetation better. We tried to do our first implementation in 3 Months. We really needed a year to do it right.
Service adn support have always been top notch
5 out of 5.0, Reviewed Oct 13, 2016
It was extremely good experience when bringing Qumu technologies in house. Apart from receiving benefit from this solution, working with the Qumu project team were also nice, starting from analyzing and sizing the requirement until closing this project.
I have been manage and handle this kind of video broadcast service previously with another brand. With Qumu there's no more pain in my neck when doing a Live event or On-Demand.
Qumu Capture Studio
Will bring this solution right after they launch.
The support was great, one of the Qumu expert was very patient guiding me when I want to create a new profile for live event.
5 out of 5.0, Reviewed Oct 13, 2016
We have implemented QUMU for the last few years in the health care industry.They have worked with our team on making sure that their player meets the ADA guidelines which are essential to our industry and members.Qumu offers an excellent and straight forward approach to their video platform interface. Many on our team have mentioned the ease as to which the platform is set up. The QUMU team has worked closely with our internal teams to provide timely and useful support. This is one of the factors that makes QUMU stand out in comparison to other video platforms. Their reporting metrics is very useful as well. It is capable of calculating a drop off rate to pinpoint the part of the video that users may be dropping off at and refine that to single digit increments. You can even click on to the exact point of the video where that is taking place and explore what is happening at that time in the video. Most video and analytic programs do not offer this level of detail. If they do, it is only in increments of 25 %, 50 % or 75 % and not as refined as to the single digit increments and exact spot in the video This helps our teams go back and evaluate future video productions and what to include, or not include, based on of the drop off rate metrics. I also appreciate that they submit to third-party verification of the security of the platform and provide that to their users upon request. Security is always of concern, but especially when dealing with healthcare, government regulated industries and banking. I have used other video platforms at other companies, but I feel that QUMU offers the best platform for our needs and our industry.
I would really look at the support at QUMU which really differs from other experiences I have with support for other video platforms. You really want to focus in on a company that will work with you on any changes moving forward and responds to any support issues immediately. QUMU does a good job in this area and thus makes my management of the tool within the organization much smoother of a process. I would say not only look at the features when shopping for an enterprise video platform but also really look at the support. That is key to making any video platform a success in an organization. You may have a few competing platforms that may suit your needs. However, when they are selling you the platform, most sales account managers are promising the world! The question is, will they deliver on it? That is something that I feel very comfortable with QUMU on. They do deliver!
Ease of use of the platform. Metrics reporting. Template based presentations.
I would like to see some of the robust widget configurations they have comply more to ADA standards like some of their standard templates do.
I would like to see their online support community fostered a bit more. Their direct support is fantastic. However, I would like to see QUMU grow their online support community more.
I would have set up the Single Sign-On a bit differently in terms of permissions.
The best support in the industry in my opinion.
4 out of 5.0, Reviewed May 10, 2016
Overall good experience with the vendor and their professional services. They tried to accommodate changing demands and clearly explained functions of the product as best as possible.
Look to identify or add internal resources for required administration. Support team must have knowledge not only how to support the application and technology but they will need to know the nature of their business communications. This is vital for taxonomy and prioritizing effective corporate communications.
Professional Services are very knowledgeable. They seem to keep a close eye on their customer's activities and requirements.
Support. The online support is very challenging.
Be more of a thought leader to help customers set expectations in implementation and operating their product. Offer best practices and analysis of network, resource/staffing and operational requirements. Provide the documentations of the What/How/How many so we can successfully run their product.
Add qualified staffing. A developer would have been beneficial to customizations and a larger group of Q and A resources.
no direct phone support. Support tech hands customer off and we have to reiterate issues. Lengthy response times. No weekend support.
It all works!