4 out of 5.0, Reviewed May 10, 2016
Overall good experience with the vendor and their professional services. They tried to accommodate changing demands and clearly explained functions of the product as best as possible.
Look to identify or add internal resources for required administration. Support team must have knowledge not only how to support the application and technology but they will need to know the nature of their business communications. This is vital for taxonomy and prioritizing effective corporate communications.
Professional Services are very knowledgeable. They seem to keep a close eye on their customer's activities and requirements.
Support. The online support is very challenging.
Be more of a thought leader to help customers set expectations in implementation and operating their product. Offer best practices and analysis of network, resource/staffing and operational requirements. Provide the documentations of the What/How/How many so we can successfully run their product.
Add qualified staffing. A developer would have been beneficial to customizations and a larger group of Q and A resources.
no direct phone support. Support tech hands customer off and we have to reiterate issues. Lengthy response times. No weekend support.
It all works!