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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Qumu Enterprise

    Implementation was not difficult but user adoption was a challenge.

    Overall Comment

    Overall good experience with the vendor and their professional services. They tried to accommodate changing demands and clearly explained functions of the product as best as possible.

    What one piece of advice would you give other prospective customers?

    Look to identify or add internal resources for required administration. Support team must have knowledge not only how to support the application and technology but they will need to know the nature of their business communications. This is vital for taxonomy and prioritizing effective corporate communications.

    What do you like most about the product or service?

    Professional Services are very knowledgeable. They seem to keep a close eye on their customer's activities and requirements.

    What do you dislike most about the product?

    Support. The online support is very challenging.

    What one thing do you wish the vendor did differently?

    Be more of a thought leader to help customers set expectations in implementation and operating their product. Offer best practices and analysis of network, resource/staffing and operational requirements. Provide the documentations of the What/How/How many so we can successfully run their product.

    If you could start over, what would your organization do differently?

    Add qualified staffing. A developer would have been beneficial to customizations and a larger group of Q and A resources.

    Service & support - overall comment

    no direct phone support. Support tech hands customer off and we have to reiterate issues. Lengthy response times. No weekend support.

    Integration & Deployment - Overall comment

    It all works!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?

I'm unsure


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Application Lead

Business Analysts

Development/Integration

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America