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enterprise-video-content-management sonic-foundry All Markets > Enterprise Video Content Management

Sonic Foundry

3.8 out of 5.0 (6 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    Implementation and use was easy and positive.

    Overall Comment

    It was the first lecture capture software that I was involved in. MediaSite had set a standard of expectations from our users that other suppliers could not match. However, our own inability/lack of to install software on our servers had a detrimental effect on its overall use. As our footage wasn't available online and recording had to be completed manually due to the server software not being installed and communicating with recorders.

    What one piece of advice would you give other prospective customers?

    Fully immerse yourself in the software. Show lecturers the benefits of its use.

    What do you like most about the product or service?

    Everything!!!

    What do you dislike most about the product?

    Price.

    What one thing do you wish the vendor did differently?

    Hardware needs to be looked at. Try to have a software only version that can run on PC's that are used for the presentations.

    If you could start over, what would your organization do differently?

    Setup on the server.

    Service & support - overall comment

    Excellent response and support for issues. Hardware support is a quick turnaround as well.


  • 3 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    Perhaps we are growing apart...

    Overall Comment

    The majority of our product suggestions over the years have gone ignored which leads me to wonder if Sonic Foundry and we are heading in the same direction. There are numerous updates to the software throughout the year, yet it is usually the same product with little or no change to the improvement of the actual functionality.

    What one piece of advice would you give other prospective customers?

    Make sure you capture your presentations with 100% accuracy with perfect audio, no mistakes, and nothing left out that you may want to add to the recording. If you don't get it all correct the first time, fixing it may be difficult and extremely time-consuming while requiring third party software. Also, look ahead at what you might need in the future and attempt to determine if Sonic Foundry will still be the one to use at that time.

    What do you like most about the product or service?

    The customer view is decent.

    What do you dislike most about the product?

    It relies too heavily on capturing everything correctly the first time. If the wrong or outdated information is recorded, fixing it is not easy or quick and often requires third party software.

    What one thing do you wish the vendor did differently?

    Newer features for recording and editing. The editor is extremely basic and could use more features.

    If you could start over, what would your organization do differently?

    I don't know. Maybe get a better idea of SF's long term goals.

    Service & support - overall comment

    It appears to be hit or miss. SF usually has quick servec and support, but occasionally it falls short... and when it's bad, it's bad.


  • 1 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    A poor quality system which always has serious ongoing issues.

    Overall Comment

    The system is currently not working because videos won't upload to the server. A call was logged with local IT last month. We had lots of sound quality issues and had to purchase a sound mixer. The video quality is very poor. The software is very cumbersome and difficult to operate. We just don't use it anymore. The service contract ran out and is too expensive to renew.

    What one piece of advice would you give other prospective customers?

    Do not buy Mediasite or Sonic Foundry equipment.

    What do you like most about the product or service?

    You can record Powerpoint and video together.

    What do you dislike most about the product?

    Very temperamental to get working, especially sound and then constant ongoing problems which are always going to be "solved at the next software release" but never are. A constant headache to operate.

    What one thing do you wish the vendor did differently?

    Have a reasonable support system for customers to access.

    If you could start over, what would your organization do differently?

    Get a different system.

    Product capabilities - overall comment

    Product does not do what it is supposed to.

    Service & support - overall comment

    Very poor support, different time zones very little use.

    Integration & Deployment - Overall comment

    Very little help from Sonic Foundry regarding microphones and recording setups.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    Mediasite has been great and continues to evolve technically and functionally.

    Overall Comment

    Mediasite is a very good strategic match for us. We appreciate substantial savings from staff not having to travel as often for meetings. Programs benefit from consistent communication and training delivery statewide. The content management system has the right mix of features and tools for the diverse work DNR performs.

    What one piece of advice would you give other prospective customers?

    To be successful with Mediasite the technology needs good executive sponsorship; communicators, educators and leaders who know how to use it effectively; a strong Mediasite production team, and a great hosting provider. It will really make a difference when it is well integrated into the management, communications and training delivery systems.

    What do you like most about the product or service?

    I like everything. The Mediasite Server and Management Portal are solid. It runs well pretty much unattended and the Portal/CMS is easy to use, plus has the right mix of tools and features to get the job done. The Mediasite recorders and desktop tools are powerful, flexible and give us the ability to produce a wide range of products with a wide range of inputs. Security is good and we can control delivery bandwidth which is critical for our audience in low bandwidth locations (statewide).

    What do you dislike most about the product?

    Overall costs.

    What one thing do you wish the vendor did differently?

    Really more of a 'wish-list item'; I wish we had more hosting provider options. With more service provider options we would potentially be able to cut costs and enjoy the just right mix of service offerings. (Mediasite Cloud SaaS is evolving however to better meet our needs.)

    Product capabilities - overall comment

    Working with Mediasite one will always have a wish list for enhancements. Mediasite really rounded-out the complete package with version 7 and customer driven continuous quality improvement is evident and ongoing. It has many more features and capabilities than we can fully utilize, but the core functionality and features meet our needs well.

    Service & support - overall comment

    Technical support has been excellent over the years. The system is efficient and technicians solve problems and answer questions promptly.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    Smart, effective, user-friendly platform.

    Overall Comment

    We have had great success getting faculty and students to embrace this technology, which extends our reach to distance learners.

    What one piece of advice would you give other prospective customers?

    Explore all of the capabilities and efficiencies of using Media site and allow end-users to innovate.

    What do you like most about the product or service?

    It is extremely flexible --we can use it synchronously or asynchronously, in class or outside of class (with Desktop Recorder), as current content or as archived materials.

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing.

    If you could start over, what would your organization do differently?

    Adopt earlier!

    Integration & Deployment - Overall comment

    It was deployed very easily and we were able to customize classrooms cost- effectively to make integration seamless.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Video Platform

    There's a reason Sonic Foundry leads the industry.

    Overall Comment

    Their customer support is beyond comparison. No other company is more focused on providing the best solutions for their customer. You can personally talk to numerous engineers who have been there over 10 years and they are very patient with non IT geeks! As a long time user of over 12 years, I have seen the product grow in capabilities that are a couple years ahead of the competition. Their active user community with regional groups around the country are very supportive. Everyone loves the product.

    What one piece of advice would you give other prospective customers?

    Call other users and ask them why they feel so strongly about Sonic Foundry. Use it hands on and compare how easy it is to use as compared to the other products.

    What do you like most about the product or service?

    Its ease of use and reliability. For a live webcast - it has to be reliable.

    What do you dislike most about the product?

    Still thinking on this one too.

    What one thing do you wish the vendor did differently?

    Still thinking - they take suggestions and add functions as the user base requests them, so thats hard to find one!

    If you could start over, what would your organization do differently?

    We had no idea the usage would increase so fast, so I would recommend load balancing the servers from the start.

    Product capabilities - overall comment

    The flexibity to create the best viewer experience for our viewers. The search capabilities utilizing OCR on the captured slide are invaluable for a detailed search database.

    Service & support - overall comment

    Overnight replacement, phone call asistance, and much more. They go out of their way to support me. One time, the field engineer brought me another unit as mine was damaged by TSA, and he brought it by train, that night.

    Integration & Deployment - Overall comment

    It was installed in less than a day , by one field engineer who was not allowed to even touch a keyboard. that was almost 10 years ago, and he's never needed to come back!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.4

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(6)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(6)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.6

Was the support package worth it?

Yes

No


Quality of technical support

(5)
4.0

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

System Administrator

User Training

Application Lead

End User Support Manager

Vendor Management

Vendor/Product Selection

Analytics Team Leader

Analytics User

Business Analyst

Data Scientist

Data Steward

Development/Integration

End User Computing Stakeholder

Executive Sponsor

Functional Assessment

Technical assessment

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve customer relations/service

Cost management

Improve business process outcomes

Improve compliance and risk management

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong services expertise

Financial/organizational viability

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa