5 out of 5.0, Reviewed Aug 25, 2016
It was the first lecture capture software that I was involved in. MediaSite had set a standard of expectations from our users that other suppliers could not match. However, our own inability/lack of to install software on our servers had a detrimental effect on its overall use. As our footage wasn't available online and recording had to be completed manually due to the server software not being installed and communicating with recorders.
Fully immerse yourself in the software. Show lecturers the benefits of its use.
Hardware needs to be looked at. Try to have a software only version that can run on PC's that are used for the presentations.
Setup on the server.
Excellent response and support for issues. Hardware support is a quick turnaround as well.
3 out of 5.0, Reviewed Aug 23, 2016
The majority of our product suggestions over the years have gone ignored which leads me to wonder if Sonic Foundry and we are heading in the same direction. There are numerous updates to the software throughout the year, yet it is usually the same product with little or no change to the improvement of the actual functionality.
Make sure you capture your presentations with 100% accuracy with perfect audio, no mistakes, and nothing left out that you may want to add to the recording. If you don't get it all correct the first time, fixing it may be difficult and extremely time-consuming while requiring third party software. Also, look ahead at what you might need in the future and attempt to determine if Sonic Foundry will still be the one to use at that time.
The customer view is decent.
It relies too heavily on capturing everything correctly the first time. If the wrong or outdated information is recorded, fixing it is not easy or quick and often requires third party software.
Newer features for recording and editing. The editor is extremely basic and could use more features.
I don't know. Maybe get a better idea of SF's long term goals.
It appears to be hit or miss. SF usually has quick servec and support, but occasionally it falls short... and when it's bad, it's bad.
1 out of 5.0, Reviewed Jul 21, 2016
The system is currently not working because videos won't upload to the server. A call was logged with local IT last month. We had lots of sound quality issues and had to purchase a sound mixer. The video quality is very poor. The software is very cumbersome and difficult to operate. We just don't use it anymore. The service contract ran out and is too expensive to renew.
Do not buy Mediasite or Sonic Foundry equipment.
You can record Powerpoint and video together.
Very temperamental to get working, especially sound and then constant ongoing problems which are always going to be "solved at the next software release" but never are. A constant headache to operate.
Have a reasonable support system for customers to access.
Get a different system.
Product does not do what it is supposed to.
Very poor support, different time zones very little use.
Very little help from Sonic Foundry regarding microphones and recording setups.
4 out of 5.0, Reviewed Jul 20, 2016
Mediasite is a very good strategic match for us. We appreciate substantial savings from staff not having to travel as often for meetings. Programs benefit from consistent communication and training delivery statewide. The content management system has the right mix of features and tools for the diverse work DNR performs.
To be successful with Mediasite the technology needs good executive sponsorship; communicators, educators and leaders who know how to use it effectively; a strong Mediasite production team, and a great hosting provider. It will really make a difference when it is well integrated into the management, communications and training delivery systems.
I like everything. The Mediasite Server and Management Portal are solid. It runs well pretty much unattended and the Portal/CMS is easy to use, plus has the right mix of tools and features to get the job done. The Mediasite recorders and desktop tools are powerful, flexible and give us the ability to produce a wide range of products with a wide range of inputs. Security is good and we can control delivery bandwidth which is critical for our audience in low bandwidth locations (statewide).
Really more of a 'wish-list item'; I wish we had more hosting provider options. With more service provider options we would potentially be able to cut costs and enjoy the just right mix of service offerings. (Mediasite Cloud SaaS is evolving however to better meet our needs.)
Working with Mediasite one will always have a wish list for enhancements. Mediasite really rounded-out the complete package with version 7 and customer driven continuous quality improvement is evident and ongoing. It has many more features and capabilities than we can fully utilize, but the core functionality and features meet our needs well.
Technical support has been excellent over the years. The system is efficient and technicians solve problems and answer questions promptly.
5 out of 5.0, Reviewed Jul 20, 2016
We have had great success getting faculty and students to embrace this technology, which extends our reach to distance learners.
Explore all of the capabilities and efficiencies of using Media site and allow end-users to innovate.
It is extremely flexible --we can use it synchronously or asynchronously, in class or outside of class (with Desktop Recorder), as current content or as archived materials.
It was deployed very easily and we were able to customize classrooms cost- effectively to make integration seamless.
5 out of 5.0, Reviewed Mar 28, 2016
Their customer support is beyond comparison. No other company is more focused on providing the best solutions for their customer. You can personally talk to numerous engineers who have been there over 10 years and they are very patient with non IT geeks! As a long time user of over 12 years, I have seen the product grow in capabilities that are a couple years ahead of the competition. Their active user community with regional groups around the country are very supportive. Everyone loves the product.
Call other users and ask them why they feel so strongly about Sonic Foundry. Use it hands on and compare how easy it is to use as compared to the other products.
Its ease of use and reliability. For a live webcast - it has to be reliable.
Still thinking on this one too.
Still thinking - they take suggestions and add functions as the user base requests them, so thats hard to find one!
We had no idea the usage would increase so fast, so I would recommend load balancing the servers from the start.
The flexibity to create the best viewer experience for our viewers. The search capabilities utilizing OCR on the captured slide are invaluable for a detailed search database.
Overnight replacement, phone call asistance, and much more. They go out of their way to support me. One time, the field engineer brought me another unit as mine was damaged by TSA, and he brought it by train, that night.
It was installed in less than a day , by one field engineer who was not allowed to even touch a keyboard. that was almost 10 years ago, and he's never needed to come back!