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field-service-management clicksoftware All Markets > Field Service Management

ClickSoftware

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on ClickSoftware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): ClickSoftware Enterprise Mobile Workforce Management

    Define clearly your needs and goals

    Overall Comment

    Great team but not enough experience in my opinion. That didn't help us in deployment phases.

    What one piece of advice would you give other prospective customers?

    Describe accurately your needs to save time and money

    What do you like most about the product or service?

    Simple to use

    What do you dislike most about the product?

    Difficulties to change configurations but it goes with our IT processes

    What one thing do you wish the vendor did differently?

    Have more experienced people in their team

    If you could start over, what would your organization do differently?

    We bought Click for 2 divisions with almost nothing in common ( a complete type of completely different). We shouldn't do that.

    Product capabilities - overall comment

    We still don't know all the capacities of the software

    Service & support - overall comment

    Excellent service, A1


  • 4 out of 5.0, Reviewed

    Product(s): ClickSoftware Enterprise Mobile Workforce Management

    Do you business case very wisely if you want to use the automatic part of Click on day 1

    Overall Comment

    Not a lot of experience in their crew but very professional and creative persons

    What one piece of advice would you give other prospective customers?

    Don't underestimate the effects on the users especially the field persons

    What do you like most about the product or service?

    Simple to use

    What do you dislike most about the product?

    Nothing in particular

    What one thing do you wish the vendor did differently?

    Asking more questions trying to go deeper in our processes and way of doing our business day by day

    If you could start over, what would your organization do differently?

    We would do 2 separates implementation instead of 2 in the same time (we use Click in the Distribution and Transmission lines divisions of Hydro-Quebec)

    Product capabilities - overall comment

    We still don't know what the product can do...

    Service & support - overall comment

    Excellent support from the Click team

    Integration & Deployment - Overall comment

    We use SAP so it went smooth in general


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?


Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Overall rating of service and support

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

User Training

Other...


Why did you purchase the software or service?

Drive innovation

Enhance decision making

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Financial/organizational viability

Product functionality and performance

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America