4 out of 5.0 (10 ratings)
10 Verified Reviews

ClickSoftware Enterprise Mobile Workforce Management

Complex system with nice features but be prepared to have ongoing Professional Services

Very nice, responsive sales and professional services people. Product has many features that are configurable. Support after implementation is terrible. Very difficult to get them to engage and do more than change statuses and refer to FAQ on web. Installation of two patch upgrades has rendered us inoperable for days. No roll back or uninstall mechanism.

ClickSoftware Enterprise Mobile Workforce Management

Upgrade was manageable, but we have strong internal resources to implement.

It has been a smooth implementation/upgrade.

ClickSoftware Enterprise Mobile Workforce Management

Excellent for automated planning

Overall well supported, sometimes hard to nail down root cause of incident.

ClickSoftware Enterprise Mobile Workforce Management

Project scope involves other applications in landscape, so it was hard to integrate them.

The product satisfied our expectations in terms of business functionality. Consulting services partnership was ok, but not having locally representation (in our country) implies a risk that must be managed. QA technical services from product team were fundamental during project phases.

ClickSoftware Enterprise Mobile Workforce Management

Breadth Product features, very configurable. A little lack of usability.

Although our operation is not perfect yet, we think we are in a great path having ClickSoftware as a partner. We are satisfied with the current product, and looking forward to the migration of newer versions already released which will bring great features for our operation.

ClickSoftware Enterprise Mobile Workforce Management

Review ClickSoftware

When you implemented CS then you need experience people that we miss by implementation it was a decision made by us to go with a company with less knowledge about CS.

ClickSoftware Enterprise Mobile Workforce Management

Robust on premise product that requires some effort to get right

Overall satisfied. ClickSoftware is pushing the cloud (ServiceEdge) with reduced functionality relative to our on premise solution, so immediate roadmap may not be well suited to our needs. Adoption seems slow - few examples of companies using that we can look to. Will consider cloud-solutions once that product has matured - likely 2+ years from now. From our experience at ClickConnect, we are among the more sophisticated users, with an on-premise solution that we customize and a dev team to support those efforts. I still don't consider our solution world-class, though, with some basic gaps that we're looking to solve into.

1

ClickSoftware Enterprise Mobile Workforce Management

Implementation and technical support response was rapid

The Click team was very responsive to our implementation needs even though we used a 3rd party to integrate and configure Click

Other...

Struggle to implement due to difficulties setting business criteria.

Dynamic, forward thinking supplier, but with elements that can improve for customers like us. (emergency gas)

ClickSoftware Enterprise Mobile Workforce Management

Define clearly your needs and goals

Great team but not enough experience in my opinion. That didn't help us in deployment phases.