Dec 9, 2016
Very nice, responsive sales and professional services people. Product has many features that are configurable. Support after implementation is terrible. Very difficult to get them to engage and do more than change statuses and refer to FAQ on web. Installation of two patch upgrades has rendered us inoperable for days. No roll back or uninstall mechanism.
Nov 24, 2016
It has been a smooth implementation/upgrade.
Nov 15, 2016
Overall well supported, sometimes hard to nail down root cause of incident.
Nov 10, 2016
The product satisfied our expectations in terms of business functionality. Consulting services partnership was ok, but not having locally representation (in our country) implies a risk that must be managed. QA technical services from product team were fundamental during project phases.
Oct 6, 2016
Although our operation is not perfect yet, we think we are in a great path having ClickSoftware as a partner. We are satisfied with the current product, and looking forward to the migration of newer versions already released which will bring great features for our operation.
Oct 5, 2016
When you implemented CS then you need experience people that we miss by implementation it was a decision made by us to go with a company with less knowledge about CS.
Sep 30, 2016
Overall satisfied. ClickSoftware is pushing the cloud (ServiceEdge) with reduced functionality relative to our on premise solution, so immediate roadmap may not be well suited to our needs. Adoption seems slow - few examples of companies using that we can look to. Will consider cloud-solutions once that product has matured - likely 2+ years from now. From our experience at ClickConnect, we are among the more sophisticated users, with an on-premise solution that we customize and a dev team to support those efforts. I still don't consider our solution world-class, though, with some basic gaps that we're looking to solve into.
Sep 21, 2016
The Click team was very responsive to our implementation needs even though we used a 3rd party to integrate and configure Click
Sep 19, 2016
Dynamic, forward thinking supplier, but with elements that can improve for customers like us. (emergency gas)
Sep 7, 2016
Great team but not enough experience in my opinion. That didn't help us in deployment phases.