3.7 out of 5 (3 Ratings)
Feb 27, 2017
FieldAware has been a total game-changer for my business! I dispatch 25-28 technicians daily, performing PM and repairs for On-Site Aerobic Sewer systems. The immediate response from the tech department, ease of use, and on-boarding process that I have experienced has been amazing! From the very first conversations, FieldAware dug into the meat and potatoes of my business and really took the time to experience a day in my life in order to help me best utilize all the features of their program. Using FieldAware has most definitely made my techs more effecient, they feel they are more of a team player than just a guy routed to a job. It has made dispatching a dream! I do all the billing myself, and it has drastically increased my number one commodity, TIME!
Feb 24, 2017
FieldAware has completely revolutionized my business. We dispatch 18-23 technicians daily to perform PM of On-Site sewer facilities in a rural area. FieldAware allows my technicians to access their assigned jobs, add parts and labor time directly into the system, making invoicing seamless! The intergration team and support team have been pivotal in the on-boarding process. The support team continues to "hold my hand" to ensure my success.
Feb 1, 2017
General idea was acceptable and features offered seemed good. Customer service and issue resolution waned drastically after time. Most responses from tech dept were "sorry, unable to replicate". Ultimately without warning, none of our tables would function and we were required to upgrade all equipment. Extremely limited on flexibilty. Prior to signing up, we were guaranteed assistance exporting data if program wasnt a good fit. This turned out to be false and we are now in week two of manual data transfer. FieldAware offical response to lack of service and options was that we needed more training and werent using the program correctly.