5 out of 5.0, Reviewed Oct 18, 2016
We have worked with this company for a number of years and their technical consultants have yet to disappoint. They have fantastic teams that are willing to go the distance, hard working, willing to listen to customers' requirements and open to different approaches. Each has been extremely knowledgable in their field. Very often, we receive fast responses and high quality of work from technical consultants. An area for improvement is their project management skills from designated project managers that were provided by the company.
Very reliable support team with knowledgable consultants who are always on the ball. Quick responses and follow ups to issues that are reported.
4 out of 5.0, Reviewed Oct 18, 2016
the submitted test cases and the resolve timing were fast. they are very helpful and active when we encounter different scenarios, and they are able to meet our deadlines.
fast and efficient service
provide solutions ahead of time to accomodate the software update on the actual phone instead of us having to submit a case for it.
N/A - I only join the team 4 months ago...feedback to be determined.
fast and efficient
5 out of 5.0, Reviewed Jul 27, 2016
Addressed concerns immediately.
Fully integrated, with flexibility.
Everything required a "ticket". Very small questions, to clarification of identified issues, all wanted a separate ticket. I understand the value of tickets, but there were far too many. I spent too much time closing irrelevant and minor tickets.
Wait 2 more weeks for the next version release.
The product is very flexible, robust and has many more features that we do not use because they don't fit our business model. You are not forced to change your business processes to fit the software expectations.
I have the name of the person who supports us. Although a ticket is generated when I do, I have the names of who to contact if there is an issue.
We do not use much of the integration that comes with the product. It deployed well and is very flexible through configuration.
4 out of 5.0, Reviewed Jul 11, 2016
Working with IFS has generally been a good experience. They are responsive and customer focused. They try to understand your true requirements and will make sure what you ask for is what is best for you.
It is important that project management is strong on your end, because like most other companies in the sector, IFS will do work as you instruct them, rather than taking ownership of the implementation plan and driving the project towards the goals. Set clear expectations of timelines, resource requirements, etc.
The FSM is a very powerful and mature product. We like the configurability of the product, which allows us to have the software fit our business processes.
Our version (5.6.1) did not play well with JD Edwards EnterpriseOne in terms of purchasing (no decimals or negatives with purchase qtys, etc.).
Invest more on their project management, which will allow them to stand out from the pack. Truly understand the project requirements of the customer to plan and deliver the project.
We had chosen to have IFS configure the FSM product on our behalf. In hindsight, it may have been a better approach if we had configured the product ourselves, consulting IFS as required. While their services were good, it's the inherent nature of outsourcing configuration that increased latency in getting the work complete.
5 out of 5.0, Reviewed Jul 7, 2016
IFS FSM is a great product that supports the vast majority of our processes within its baseline functionality. For as long as I have been involved, I have enjoyed working with IFS employees, they are knowledgeable and helpful.
Have an IFS product specialist analyze your processes and procedures and listen to their recommendations for implementation and system capabilities. Partner with IFS for optimum implementation!
The configurable nature of the software. Since the application supports a great range of services, and is very configurable, we have been able to make changes and implement new functionality at record speeds, which has helped our company grow and evolve. This aspect of the software keeps being improved upon, which has me very excited for what the future will bring!
Because of the Configurable Nature, there are sometimes too many ways to do the same thing, this can cause confusion and lack of standard operating. In many cases; when we are trying to figure out how to do something, the answer is "there are a few ways..." .. I would say that despite this issue; the pros still heavily outweigh the cons on the "configurable" subject.
When we purchased the FSM Solution initially, it was still known as "Metrix" (a company purchased by IFS). Spencer had a lot of requirements, of all sizes and complexities, for how we wanted the product to operated. Even though all our "wants" were completed by IFS/Metrix, not all were properly documented. I anticipate the cause was a lack of time and "urgent requests" from our side, but it has caused confusion and issues in the long run.
If we could start over, we would be more open to adjusting processes to baseline functionality, vs trying to adjust the software to support our own outdated processes. When we implemented the FSM solution, we had made many customizations to match our existing processes based on our previous software. In time, we have undone some, and are working to undo others, and are switching to the baseline functionality supported by the FSM Solution. We find that the product has many functions that could have much better served our company, if we had been open to changing our processes at point of implementation. IFS is assisting us in getting back on track.
I am extremely satisfied with the product capabilities -- FSM has been able to support our (ever growing) business requirements.
I believe the IFS employees are amazingly friendly and knowledgeable on their product. Overall; I am satisfied with their support
Our initial deployment was not optimal; but the cause was internal (rapidly cut implementation date due to previous software failing) .
5 out of 5.0, Reviewed Jun 27, 2016
Technical expertise and understanding our requirements.
Go in with your requirements in advance of designing and developing.
Ease of use and flexibility.
We have not taken advantage of the analytics engine.
Cleanse and maintain the data better.
Timely responses with accurate information. No run-around.
No issues or concerns.
1 of 1 peer(s) found this review helpful.