3.4 out of 5.0 (8 ratings)
8 Verified Reviews

Field Service Cloud

Platform provides visibility across the organization however entering calls take time.

The Oracle solution was not built specifically for the Life Science industry. There are a lot of regulations that Life Science needs to follow-up that this solution was unable to provide. As a result, rather than adapting a complete suite of services we only adapted those services for Sales Force Effectiveness and the Contact Centers.

Field Service Cloud, Other...

Implementation complete and now scaleable for future growth and ever-changing business nee

product was well proven and system integrator was likely more knowledgeable of the product than some of the contacts at Oracle

E-Business Suite Field Service

Oracle is one of the few solution that can handle a company of our size thus force to use.

The experience was difficult with many roadblocks that had to be overcome. Oracle complexity of configuration and lack of a true best practice scenario hurt the effort to standardize and force many bolt on modifications. . The ability to be out of the box and met our needs did not happen as promised. Overall, if we were not so heavily invested with Oracle as a company then we might have looked hard at another solution.

Field Service Cloud, Other...

Good Product but Difficult to Configure and Upgrade

The Implementation took longer than planned. We upgraded the product and it took longer than the implementation. Many configurations and settings especially the DB settings.

E-Business Suite Field Service

Good but not easy to implement

rich functions, serveral choice of third party consultant partner, complex and heavy to deploy

Field Service Cloud

Easy to use configuration toolbox to support different business workflows and objectives.

Product has configuration flexibility to adopt different workflow objectives. Vendor person to person support is excellent. Expect to pay extra if you want in-depth expertise help during maintenance stage

E-Business Suite Field Service

performance can be improved and interface is still old school

Overall experience was good no complain, performance can be improved and interface is still old school

E-Business Suite Field Service

Oracle EBS support and service is not up to the mark.

They are doing a bad job with providing support to our applications. Their license stragey does not fit our company's needs at all and maintenance is very expensive. The application itself is not real-time.