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field-service-management oracle All Markets > Field Service Management

Oracle

2.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): E-Business Suite Field Service

    performance can be improved and interface is still old school

    Overall Comment

    Overall experience was good no complain, performance can be improved and interface is still old school

    What one piece of advice would you give other prospective customers?

    detailed plan with longer timeline

    What do you like most about the product or service?

    features and aggregator

    What do you dislike most about the product?

    performance

    What one thing do you wish the vendor did differently?

    detailed requirements

    If you could start over, what would your organization do differently?

    improve interface

    Service & support - overall comment

    overall it worked well


  • 2 out of 5.0, Reviewed

    Product(s): E-Business Suite Field Service

    Oracle EBS support and service is not up to the mark.

    Overall Comment

    They are doing a bad job with providing support to our applications. Their license stragey does not fit our company's needs at all and maintenance is very expensive. The application itself is not real-time.

    What one piece of advice would you give other prospective customers?

    Move towards an EBS suite only if you have a need for a very broad functionality in your company.

    What do you dislike most about the product?

    That it is not real-time and very batch-job prone.

    What one thing do you wish the vendor did differently?

    Sort out the critical SRs that are open. Re-think their license strategy and give us more flexibly to move out of applications that we do not use anymore, but are provided bundled in the old maintenance agreements; instead increase licenses on their other tools.

    If you could start over, what would your organization do differently?

    We would contemplate to freeze the version upgrade and continue maintenance with third-party support vendors, we would also evaluate to move to an alternative ERP solution.

    Service & support - overall comment

    The vendor is not providing timely support.

    Integration & Deployment - Overall comment

    The vendor is not doing the integration and deployment. For that we have used a 3rd party.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
2.5

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(2)
2.5

Pricing and contract flexibility (pricing and terms)

(2)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
2.0

Was the support package worth it?

Yes

No


Quality of technical support

(2)
2.5

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
2.5

Overall rating of service and support

(2)
2.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Other...


Why did you purchase the software or service?

Cost management

Enhance decision making

Improve business process agility

Improve business process outcomes

Reduce time to market


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America