4 out of 5.0, Reviewed Sep 20, 2016
Product has configuration flexibility to adopt different workflow objectives. Vendor person to person support is excellent. Expect to pay extra if you want in-depth expertise help during maintenance stage
Understand all the potential solution components such as Smart Collaboration, SmartLocation because you will eventually want to tap into them in your implementation
Configuration ability makes implementation very easy and efficient.
Provide more out of the box documentation to train new company employees and users.
Provide out of the box training documentation or webinars for admin user training
Think through all possible data elements that may become a factor in your business workflows. Include them in your implementation data dictionary.
Unless you pay for premium service offering, you have to use the onsite portal.
Solution uses the latest
3 out of 5.0, Reviewed Aug 25, 2016
Overall experience was good no complain, performance can be improved and interface is still old school
detailed plan with longer timeline
features and aggregator
overall it worked well
2 out of 5.0, Reviewed Nov 11, 2015
They are doing a bad job with providing support to our applications. Their license stragey does not fit our company's needs at all and maintenance is very expensive. The application itself is not real-time.
Move towards an EBS suite only if you have a need for a very broad functionality in your company.
That it is not real-time and very batch-job prone.
Sort out the critical SRs that are open. Re-think their license strategy and give us more flexibly to move out of applications that we do not use anymore, but are provided bundled in the old maintenance agreements; instead increase licenses on their other tools.
We would contemplate to freeze the version upgrade and continue maintenance with third-party support vendors, we would also evaluate to move to an alternative ERP solution.
The vendor is not providing timely support.
The vendor is not doing the integration and deployment. For that we have used a 3rd party.