3.4 out of 5 (10 Ratings)
Feb 14, 2017
Oracle is difficult to use and support isn't that great.
Feb 2, 2017
Good support. Good sales without being over pushy. Quite intensive so may consider something "lighter" next time.
Dec 20, 2016
The Oracle solution was not built specifically for the Life Science industry. There are a lot of regulations that Life Science needs to follow-up that this solution was unable to provide. As a result, rather than adapting a complete suite of services we only adapted those services for Sales Force Effectiveness and the Contact Centers.
Dec 9, 2016
product was well proven and system integrator was likely more knowledgeable of the product than some of the contacts at Oracle
Dec 7, 2016
The experience was difficult with many roadblocks that had to be overcome. Oracle complexity of configuration and lack of a true best practice scenario hurt the effort to standardize and force many bolt on modifications. . The ability to be out of the box and met our needs did not happen as promised. Overall, if we were not so heavily invested with Oracle as a company then we might have looked hard at another solution.
Nov 29, 2016
The Implementation took longer than planned. We upgraded the product and it took longer than the implementation. Many configurations and settings especially the DB settings.
Oct 19, 2016
rich functions, serveral choice of third party consultant partner, complex and heavy to deploy
Sep 20, 2016
Product has configuration flexibility to adopt different workflow objectives. Vendor person to person support is excellent. Expect to pay extra if you want in-depth expertise help during maintenance stage
Aug 25, 2016
Overall experience was good no complain, performance can be improved and interface is still old school
Nov 11, 2015
They are doing a bad job with providing support to our applications. Their license stragey does not fit our company's needs at all and maintenance is very expensive. The application itself is not real-time.