3 out of 5.0, Reviewed Mar 15, 2016
Use SAP consultants and experts to guide the implementation
integration into SAP master finance side very easily
The standard CRM functionality and subscription management capabilities did not appear to be standard in the tool and had to be custom built.
The vendor worked in a very silo'd way. many customizations had inter dependancies that the consultants were not aware of and when we got into UAT the modules did not work together. We also expected the SAP consultants to guide us and advise more than they did. We were surprised that basic CRM functionality didn't appear to be available in the tool and had to be custom built.
engage SAP experts at the begining of the project. The company tried to do it themselves and after 1.5 years finally engaged some experts.
Appears to have a lot of capability but it's hard to get to
integrations to master data and in house systems had to be customized. no direct plug in's.