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field-service-management spring-mobile-solutions All Markets > Field Service Management

Spring Mobile Solutions

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Spring Mobile Solutions but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Spring mobileCollateral, Spring mobileRetail, Spring mobileSales, Spring mobileSurveys

    Great partnership and implementation, but SAP integration took more effort than planned

    Overall Comment

    Strong procuct and team; quick to market

    What one piece of advice would you give other prospective customers?

    The product is good and they have sharp prople, but they are a relatively young company, and you will need to be an active partner in the complex aspects of the implementation such as monitoring, etc.

    What do you like most about the product or service?

    Flexibility of product

    What one thing do you wish the vendor did differently?

    Had better SAP integration

    If you could start over, what would your organization do differently?

    Spend more time on planning

    Service & support - overall comment

    Great service. Very reponsive support


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Overall rating of service and support

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Business Analyst

Development/Integration

Functional Assessment

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America