3.4 out of 5 (8 Ratings)
May 8, 2017
The implementation experience went very well. Our timeframe was very aggressive and Fiserv went to great lengths to accommodate our needs. The access to experts within the Fiserv organization was great and we were able to add support where needed throughout the process. While the process went well, we did find some instances where the implementation team was new to the process and needed further development. This was due to a dramatic growth cycle in the DNA product. My understanding is that Fiserv ahs since remedied this problem. Great Product with great implenetation support!
Apr 11, 2017
Bank strategy changed to be a full-service commercial system; product good for retail and small business, not commercial; found it difficult to leverage resources for problem-solving without some type of charge.
Apr 11, 2017
Implementation was ok, our project manager seemed overwhelmed with other projects and we didn't get, in our opinion, timely responses to questions. All of processes changed, which we expected. Some were better, some have been worse. Current client care works ok based on the representative who is assigned the case. Our client care manager is really good and helps out alot. Our sales executive is also very good and very knowledgeable about the products they offer. Only downside is, very salesperson oriented.
Apr 10, 2017
Availability could be better
Apr 6, 2017
No way of doing any type of self-troubleshooting or research. Support could be a lot smoother if there was a way to troubleshoot your own issues before waiting for a tech to be assigned.
Feb 18, 2017
Excellent support while on the implementation
Dec 7, 2016
This vendor is very accessible for technical support and for assistance with upgrades, acquisition integration, and other non-trivial work efforts. Any time we have sent a request for any type of support, we have recieved a timely and helpful response. In addition, they have one of the most complete online documentation tools that I've seen from a vendor of this size.
Nov 17, 2016
Vendor is providing good level of service but lacks on innovation