3.3 out of 5 (7 Ratings)

7 Verified Reviews

DNA

Great if you aspire to be Retail Only.

Bank strategy changed to be a full-service commercial system; product good for retail and small business, not commercial; found it difficult to leverage resources for problem-solving without some type of charge.

DNA

Implementation was ok but could have done things differently!

Implementation was ok, our project manager seemed overwhelmed with other projects and we didn't get, in our opinion, timely responses to questions. All of processes changed, which we expected. Some were better, some have been worse. Current client care works ok based on the representative who is assigned the case. Our client care manager is really good and helps out alot. Our sales executive is also very good and very knowledgeable about the products they offer. Only downside is, very salesperson oriented.

Other...

Implementation took time and service was not up to the mark

Availability could be better

Signature Bank Platform

Self Support!!!

No way of doing any type of self-troubleshooting or research. Support could be a lot smoother if there was a way to troubleshoot your own issues before waiting for a tech to be assigned.

Signature Bank Platform

Smooth sail

Excellent support while on the implementation

Signature Bank Platform

Excellent online, telephone and in person support.

This vendor is very accessible for technical support and for assistance with upgrades, acquisition integration, and other non-trivial work efforts. Any time we have sent a request for any type of support, we have recieved a timely and helpful response. In addition, they have one of the most complete online documentation tools that I've seen from a vendor of this size.

Signature Bank Platform

Day to day operation run smooth but vendor lacks innovation

Vendor is providing good level of service but lacks on innovation