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group-video-systems cisco All Markets > Group Video Systems

Cisco

4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Collaboration Meeting Room

    Much more scalable VTC conferencing solution

    Overall Comment

    The solution delivers what we expect. The implementation is straightforward. We were able to deploy the solution on our own with very miminum assistance from the vendor. The license management with CMR is much easier than the legacy VMR.


  • 4 out of 5.0, Reviewed

    Product(s): Telepresence Server

    Cut down the traveling cost and speed up decision making.

    Overall Comment

    Good quality of product and service. It is a little bit pricey.

    Service & support - overall comment

    Responsive and sometime not proactive enough


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Executive Sponsor

Functional Assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Cost management

Improve business process outcomes

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place?

Europe, Middle East and Africa

North America

Asia/Pacific

Latin America