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3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Smoke and Mirrors After Product Implementation

    Overall Comment

    The product was sold using experts with design and implementation but the support after the initial installation was sorely lacking.

    What one piece of advice would you give other prospective customers?

    Talk vigorously with companies that have implemented product not just vendor references.

    What do you like most about the product or service?

    That it is a centralized place for organization forms.

    What do you dislike most about the product?

    The complexity of changing design after beginning design.

    What one thing do you wish the vendor did differently?

    Evaluated a broader range of solutions.

    If you could start over, what would your organization do differently?

    Be more active in the first 30 days after the product purchase.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Experience Manager

    Taking us to the next level

    Overall Comment

    AEM is a best of breed platform that we knew we could leverage to drive better results and save cost over a long-term.

    What one piece of advice would you give other prospective customers?

    Take your time and review everything. Try product demos.

    What do you like most about the product or service?

    Easy of development and time to market.

    What do you dislike most about the product?

    Its cost.

    If you could start over, what would your organization do differently?

    There are a lot of products to choose from. You need to know what you really need so you don't buy what you don't.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
2.5

Was the support package worth it?


Quality of technical support

(2)
3.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Business Analyst

Executive Sponsor

Technical assessment


Why did you purchase the software or service? Multiple responses allowed.

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Financial/organizational viability

Overall cost

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place?

North America