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3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on DNN but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Evoq products

    Open Source that requires hiring a programmer(s).

    Overall Comment

    The process slows down productivity.

    What one piece of advice would you give other prospective customers?

    Open source can be expensive.

    What do you like most about the product or service?

    Accessible where there is an internet connection.

    What do you dislike most about the product?

    Poor workflow. Only has minimal page control. WYSIWYG is poor. Module were poor and had to hire a programmer to create modules for website. There are too many steps to update maintain webpages. Example, a simple link requires several steps Company has not had a conference/collaborative in over 5 years.

    What one thing do you wish the vendor did differently?

    Provide better functional, innovative and supportive modules.

    If you could start over, what would your organization do differently?

    Ensure modules are supported and built by the company instead of external developers.


  • 4 out of 5.0, Reviewed

    Product(s): Evoq products

    DNN support was good, but patching DNN and doing server migrations were complex tasks.

    Overall Comment

    DNN were very good to work with - we opted to use a licensed version of the software rather than the open-source release, and professional services as well as client services were very responsive. We ultimately chose to move off the DNN platform but this was due to the desire to consolidate some technologies, mainly a move to a LAMP stack running Drupal. We found the process of migrating from one server environment to another to be quite a bit more complicated with DNN than with Drupal, as was performing security patching and updates.

    What one piece of advice would you give other prospective customers?

    Budget time to get your team up to speed on doing DNN development in-house, even if you farm out some of the tasks initially. Research whether you need to spend the money on licensed versions of DNN, or if Community Edition will meet your needs, especially if you plan on being in a cloud-hosted environment where you plan to have some kind of auto-scaling in place.

    What do you like most about the product or service?

    End users seemed to find the product relatively easy to use. Having several editions (including Community) was useful. There is an active and enthusiastic community out there using DNN, which means finding answers to question is not a challenge. Lots of free training videos on YouTube. DNN is supported in PaaS in the Microsoft Azure environment.

    What do you dislike most about the product?

    Process of patching and performing updates is somewhat complicated, with no easy means of performing a rollback, although this is more a factor of being Windows-based than anything else. Migrating to a new server environment also seems fairly complex, at least compared with Drupal (which we are moving to).

    What one thing do you wish the vendor did differently?

    No real complaints against DNN organization. They were responsive when we needed help, even when we made it clear we were transitioning away from licensed versions of their products. I'd love to see a more simplified path for applying patches and upgrades to the products - as it was, performing upgrades was always slightly fear-inducing.

    If you could start over, what would your organization do differently?

    We could have probably gotten by with using only the community (open-source) edition instead of Professional or Enterprise editions. Support was very good but I'm not sure we used it enough to justify in hindsight. Also our selection of 3rd party vendors to develop several of our sites could have been better, and the end results left something to be desired. When our team did the development, our results were much better.

    Service & support - overall comment

    Support with Professional and Enterprise editions was very good. Tickets and emails were responded to quickly. There is a fairly large and active DNN community out there, so finding information is not too hard.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?

I'm unsure


Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Technical assessment

User Training

End User Support Manager

Functional Assessment

System Administrator


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Breadth of services

Pre-existing relationships

Product functionality and performance

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America