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horizontal-portals drupal All Markets > Horizontal Portals

Drupal

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Drupal but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Drupal Portal

    Challenging and steep learning at first, then smooth operation.

    Overall Comment

    Drupal showed as a very capable platform, but also had a steep learning curve which resulted in project delays and scope redefining. We had next to zero problems with internal bugs. The Drupal platform showed as stable and very reliable.

    What one piece of advice would you give other prospective customers?

    Make at beginning complete implementation plan and then negotiate with implementers on turnkey solution deployment.

    What do you like most about the product or service?

    Stability, reliability, and extensibility.

    What do you dislike most about the product?

    Lack of product documentation which causes long and steep learning curve for developers.

    What one thing do you wish the vendor did differently?

    Better planning of implementation, more clearly defined the scope of the project.

    If you could start over, what would your organization do differently?

    I would commit a full-time people on implementation project as well improve communication with the business sponsor.

    Product capabilities - overall comment

    Drupal is very capable and very extendable product, it does lack some proper documentation support which cause sometimes challenges in implementation.

    Service & support - overall comment

    We contracted 3rd party developer for service and support which offered competent and timely service to us.

    Integration & Deployment - Overall comment

    This showed to be quite challenging to integrate it with our legacy systems (Active Directory).


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

Functional Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Cost management

Improve customer relations/service


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa