Dec 12, 2016
Upside: user personalization, flexible/configurable. Downside: complicated, large product that threatens to drain money and time from an IT department.
Dec 7, 2016
We had a few technical issues in development environments, but IBM sent people in to work with us and help remediate. Other than that it was a very smooth transition.
Aug 3, 2016
The product is extremely dependable. Support was excellent during issues or failover process.