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Microsoft

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation was streamlined using a third-party migration tool.

    Overall Comment

    Mature and stable platform. Mature service offering and easy to setup and begin data migration.

    What one piece of advice would you give other prospective customers?

    Plan Plan communicate communicate.

    What do you like most about the product or service?

    Ease of use and access.

    What do you dislike most about the product?

    Sometimes a little too rapid enhancements to be able to communicate in enough time to the end users so they can be aware and be prepared for the changes.

    What one thing do you wish the vendor did differently?

    Nothing at this point.

    If you could start over, what would your organization do differently?

    Communication is the key.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    We learned how to best exploit it but their roadmap and our rollup diverge on cloud option

    Overall Comment

    Robust and reliable architecture on-prem however evolution of features is unsatisfactory and time-to-market for innovations is slow.

    What one piece of advice would you give other prospective customers?

    Assess with a hybrid or pure cloud model that fits your business needs and compliance requirements.

    What do you like most about the product or service?

    Architecture, resilience, and broadness of services.

    What do you dislike most about the product?

    The programming model for branding.

    What one thing do you wish the vendor did differently?

    Better technical support and short cycles of product evolution.

    If you could start over, what would your organization do differently?

    Keep customization to a minimum.

    Product capabilities - overall comment

    However the on-prem deployment is becoming obsolete and outdated, and the preview of version 2016 seems to be a mere stepping stone to the Office 365.

    Service & support - overall comment

    Premier support doesn't deliver timely answer to more complex questions.

    Integration & Deployment - Overall comment

    The programming models based on CSON, JSON and rest are productive and versatile enough so as to allow its integration with other technology platforms.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
5.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

Yes


Quality of technical support

(2)
3.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

System Administrator

Analytics Team Leader

Development/Integration

Implementation, Maintenance or other IT support

Technical Assessment

User Training


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Cost management

Enhance decision making

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

Latin America

North America