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3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Portal

    Horizontal portals are now a thing of the past

    Overall Comment

    Worked well: Improved customer experience, stability and scale Could be improved: didn't get as much reuse as expected, also, front end technology changed and it was an overengineered solution

    What one piece of advice would you give other prospective customers?

    Consider content management based approach using Web Center Sites vs. Web Center Portal (WebLogic Portal)

    What do you like most about the product or service?

    Scale to large implementations and stability

    What do you dislike most about the product?

    Over engineer

    What one thing do you wish the vendor did differently?

    They did a great job supporting through a POC, attending customer summits, etc. No gripes here

    If you could start over, what would your organization do differently?

    Open source Separate architecture for portal versus applications surfaced by portal Planned obsolesence

    Service & support - overall comment

    Very satisfied


  • 3 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Portal

    Implementation required 3rd party vendor who was an expert with the product.

    Overall Comment

    I came from a C# background and I found that WebCenter is a very powerful toolset / framework that does a lot of the work for you, and it has a very powerful IDE (JDeveloper) however it also has a very difficult learning curve and I would suggest anyone using it to get training. You pretty much have to do things the WebCenter way, too much customization or trying to think outside of the box usually ends with bad results. You really need to use the product exactly how it's designed to be used or you may encounter business. With an on-premises deployment the licensing does not make it very scalable, charging by the CPU and users.

    What one piece of advice would you give other prospective customers?

    Take care to balance your need to make deadlines with overall cost and scalability. Currently, its cost is prohibitive for us to have a redundant data center, so our solution has to be, if the main data center is down, we present "sorry we are down” pages.

    What do you like most about the product or service?

    Incredibly powerful, if you know exactly what you are doing you can very rapidly show any data from your organization to the correct users and have some options in how you are going to display that data, and what interactions with that data will be possible.

    What do you dislike most about the product?

    Difficulty in the learning curve, and from a programmers stand point JDeveloper is horrible at undoing things, which lead me to trying to create a project , learning it, and then having to delete the project and start from scratch because if you delete controls or data binding JDeveloper leaves behind some of the files, which can cause errors or bugs. Not a good product for beginners on your staff.

    What one thing do you wish the vendor did differently?

    more collaboration with our in-house staff, and better documentation of what they created. We worked (offloaded) a lot of the initial development to Oracle's partner.

    If you could start over, what would your organization do differently?

    Top floor was very happy with the end results, and our total time to market with such a big portal and a lot of the built-in functionality. Cost and scalability are not the best, and our own in house expertise is still somewhat lacking, years after our roll out we still work closely with a 3rd party "Oracle partner" to get some of our improvements and troubleshooting help done. Though we have found a few really good ADF / WebCenter developers.

    Product capabilities - overall comment

    The product has more capabilities than you will ever need. It can do basically anything any other portal software can do and then some. Configuration of those abilities may not always be easy.

    Service & support - overall comment

    Oracle is a very large corporation and they use a ticket system for support and at times, they can be a bit slow to respond or overly eager to close your ticket before you have a resolution. Also, your bug may not get fixed on your version of WebCenter.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Portal, Other...

    We had a few bumps along the way but ultimately created a robust Employee Intranet.

    Overall Comment

    We struggled a bit at first as Web Center Portal was a heavy application. We have since migrated to spaces and found ways to incorporate angularization to improve performance.

    What one piece of advice would you give other prospective customers?

    Make sure you have knowlegable team members or a very strong implementation partner.

    What do you like most about the product or service?

    The product is quite robust.

    What do you dislike most about the product?

    There was not quite as much "out of the box" functionality as I had hoped.

    What one thing do you wish the vendor did differently?

    I wish there was a more user friendly content management front end.

    If you could start over, what would your organization do differently?

    We would have done a bit more homework on some of the functionality to ensure we were effectively utilizing the tools. We had to do quite a bit of rework after we learned more about the possibilities.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.7

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(3)
4.3

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Technical assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve customer relations/service

Reduce time to market

Create internal/operational efficiencies

Drive revenue growth

Improve business process outcomes

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific