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4.3 out of 5.0 (3 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Community

    Easy enabler of customer self-service

    Overall Comment

    Have enabled our organization to begin allowing our members to service their own requests and problems.

    What one piece of advice would you give other prospective customers?

    Work with a 3rd party or with SF directly. They can help point out do's and don'ts based on experience.

    What do you like most about the product or service?

    Implementation was quick and very adaptable to what we wanted to provide our members.

    If you could start over, what would your organization do differently?

    Include more functionality on roll-out.


  • 4 out of 5.0, Reviewed

    Product(s): Community

    Changing the way we do business

    Overall Comment

    Positive and helpful.

    What one piece of advice would you give other prospective customers?

    Take time understanding your requirements.

    What do you like most about the product or service?

    It's Flexibility.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Upfront requirements support.

    If you could start over, what would your organization do differently?

    Took time in understanding the effort required.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.3

Was the support package worth it?

Yes


Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Improve customer relations/service

Reduce time to market

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Strong services expertise

Strong user community

Breadth of services

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific