4.3 out of 5 (15 Ratings)

14 Verified Reviews

Community

Salesforce Communities provide the platform for strategic leverage

The platform flexibility and roadmap far exceed the traditional .com portal approach that was required prior to the Salesforce platform being available. Our customer engagement strategy and business process workflows are strongly supported by the platform and the governance that we have established.

Community

Able to get something up that could be helpful for customers but needs improvement

It's a good starting point but will is very limiting out of the box and will require us to use a 3rd party vendor for the next iteration

Community

Training and Implementation was a bit difficult in our environment.

The Basic Product works well as Out of the Box. Building Current Business Processes took more effort than was projected. Had to accept some of their basic terminology such as Contact etc.

Community

Salesforce has helped our business tremendously.

Salesforce has been an integral part of our business for three years and I believe it has helped us make decisions based on customers more efficiently since we've had this program implemented.

Community

Take the time to plan for successful execution.

The integrator we used had many years of experience, which made the planning and deployment much easier. Very impressed with the overall platform.

Community, Other...

Magnet 360 made Salesforce bigger, better! Interface to SAP

we chost to use SF communities on top of SAP - saving millions of dollars vs SaP offerings. worked with Magnet 360 - an un believanle partner to do things not cinsidered by others.

Community

It works fine, limit customizations

Only negotiated price with them, implementation was done by us and a partner

Community

You are in great hands with Salesforce

Working with Salesforce is always a great experience. They are very knowledgeable, along with walking us through the entire process.

Community

Product Functionality UnClear - wasnt sure if we really needed to purchase and write our

At time unclear if we really needed to purchase Community. Salesforce said we did but the 3rd party implementor said we probably could have written a web portal to accomplish the same thing to integrate with our back end SalesForce Platform

Community

Great customer service, highly reccommend.

Overall experience would be a 4. Although we were very happy with the service and customer service there is always room for improvements.