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4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SAP Fiori

    Speedup your approval processes

    Overall Comment

    implementing Fiori is not only a technical but also a process transformaton. Nevertheless, when processes are revied, you really can speedup your approval processes by participating to it Anywhere, Anytime and on Any device.

    If you could start over, what would your organization do differently?

    I would better study the technological constraints.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Enterprise Portal

    Built a sports car that the organization needs to grow into

    Overall Comment

    Support provided from beginning to the end of the project.

    What one piece of advice would you give other prospective customers?

    Line up your next set of projects to follow the new performance gains.

    What do you like most about the product or service?

    The increases in performance. Sub Millisecond transactions.

    What do you dislike most about the product?

    The retooling of skills to support from third party.

    What one thing do you wish the vendor did differently?

    Introduce the HANA Ambassador earlier.

    If you could start over, what would your organization do differently?

    Bigger focus on organizational change mangement. The project delivered technical upgrades to enable innovation. Business Processes need to be redefined.

    Service & support - overall comment

    Force the vendor to provide support as early as you can.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.0

Was the support package worth it?

I'm unsure


Quality of technical support

(2)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

End User Support Manager

Executive Sponsor

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Drive innovation

Improve business process outcomes


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place?

Europe, Middle East and Africa

North America