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4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Sitecore but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Experience Platform

    Implementing new content strategy was easy. Fulfilling a multichannel strategy difficult

    Overall Comment

    CMS works well. Marketing activities stil needs a lot of effort. But you will get there with help form an implementation partner

    What one piece of advice would you give other prospective customers?

    Sitecore is not an out of the box appliance. You will have to engage a Sitecore implementation partner to gain the advantages from Sitecore

    What do you like most about the product or service?

    XML for CMS

    What do you dislike most about the product?

    It is a licensed product / and quite expensive

    What one thing do you wish the vendor did differently?

    optimize EXM and be more mature / wellproven

    If you could start over, what would your organization do differently?

    We would need more counseling and education and be more realistic in ambitions


  • 4 out of 5.0, Reviewed

    Product(s): Experience Platform

    Strong for Personalization and Multi-Site. Bring Implementation Partner in Early.

    Overall Comment

    Strong roadmap and customer base. Consistenly pushing new features with stable releases. Depends entirely on 3rd part partners / agencies for implementation. At times causes relationship challenges.

    What one thing do you wish the vendor did differently?

    - 3 account managers in 12 months - high turnover on sales and accunt teams it appears.

    If you could start over, what would your organization do differently?

    - Bring implementation partner early. Enables appropriate deal to be packaged. - Get strong architecture leadershp involved for infrastrucutre. Don't assume Sitecore has leadership in this area.

    Service & support - overall comment

    Depends too much on partners.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

I'm unsure


Quality of technical support

(2)
3.5

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Application Lead

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Improve customer relations/service

Create internal/operational efficiencies

Improve compliance & risk management

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product roadmap and future vision

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

Asia/Pacific

North America