Loading product reviews...

identity-governance-administration ca-technologies All Markets > Identity Governance and Administration

CA Technologies

3.4 out of 5.0 (17 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Challenging implementation, but tool functions as advertised

    Overall Comment

    On the whole, the products function as required with adequate availability. Much of my personal experiience has been with upgrades and adapting the tools to a high availability architecture. With this model, we have achieved our availability goals. However, the installation of the tools is problematic and requires significant interaction with the vendor to get it to work. Our original installation was not on root, which confuses the installation and required a work around on our last few upgrades. Hopefully, CA will focus on strengthening their installation procedures.

    What one piece of advice would you give other prospective customers?

    When implementing, make sure the initial implementation is positioned for optimal ease of future implementations. If possible, install on root since that appears to be what CA can most readily support.

    What do you like most about the product or service?

    Sufficiently open for us to add our own connectors and integrate with other tools and services.

    What do you dislike most about the product?

    Difficult to upgrade.

    What one thing do you wish the vendor did differently?

    When critical enhancements are identified, they are slow to deliver. Faster turnaround to improve product functions that directly impact sustain and production functions.

    If you could start over, what would your organization do differently?

    We went with the CA suite, but over time have shifted to a best-of-breed approach to get all the functionality we need. Would have been better if we had started with that strategy with focus on integration of products.


  • 1 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Very hard product to install and maintain.

    Overall Comment

    CA product was very challenging to install and support! Difficult to maintain over time, and performance was poor. It's highly customaizable as a product but that also results in many of the features requiring java coding in order to implement. Installation and upgrades require vendor involvment becuase of complexity of installation.

    If you could start over, what would your organization do differently?

    Choose a different vendor product.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Implementation in progress

    Overall Comment

    Just started the rollout.

    What one piece of advice would you give other prospective customers?

    Know your requirements before you start looking at the vendors

    What do you like most about the product or service?

    ease of implementation

    If you could start over, what would your organization do differently?

    None so far


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Functionality is good, but adaptability and customer service are not the best.

    Overall Comment

    Funtionality is good, but when issues arrose, customer service was not very responsive.

    What one piece of advice would you give other prospective customers?

    Get agreements up front and be sure that there are stable test environments that are equal to the production environment.

    What do you like most about the product or service?

    Very responsive and intuitive when using the core capabillities of the product. Provisioning is very good and works well with access that can be connected straight through.

    What do you dislike most about the product?

    Role mining functionality is not as intuitive as I'd like and results cannot be easily put into a format that is easy to digest by bussiness clients.

    What one thing do you wish the vendor did differently?

    Been more clear about onsight server requirements for performanace and painted a clearer picture aroung the difficulty of integrating/absorbing our other provisioning system.

    If you could start over, what would your organization do differently?

    Implementation would have been on a 5 year evolving plan and not just done based on current state issues.


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Positive implementation for external customers

    Overall Comment

    CA solutions met our busines needs to support external customer authentication, identity management and centralized directory services.

    What one piece of advice would you give other prospective customers?

    ensure your design goes through a CA review to ensure soundness

    What one thing do you wish the vendor did differently?

    less sales push... somewhat painful

    If you could start over, what would your organization do differently?

    evaluate other offerings CA provides to streamline future IAM needs for both internal and external business cases


  • 3 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Strong product, but poor engagement

    Overall Comment

    CA Identity product suite is strong. Provides good functionality coverage. Performance is also pretty good for an organization where scalability was on eof the key selection criteria. Professional services from CA is extremely weak. They have layers of organization doing essentially similar thing. Technical Resources in themselves are competent, but to engage with them leaves a lot to be desired.

    What one piece of advice would you give other prospective customers?

    Work on engagement model first with them. Their product can do what you would need them to do.

    If you could start over, what would your organization do differently?

    Get committment from CA on organization supporting us and enabling us for success.


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite, CA Single Sign-On

    Effective and reliable, was overall a good choice. Poor documentation and closed approach

    Overall Comment

    Good: - effectiveness: thanks to process automation 1 FTE manages all internal (1000) and external (5000) users of the company - reliability: a very small number of incidents impacting availability on end services in 9 years Bad: - poor documentation impacted our ability to implement some features on our own

    What one thing do you wish the vendor did differently?

    Improve documentation, let your users know what they can do with your product and how. Customer product knowledge does not cut business for professional services and system integrators


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    very good

    Overall Comment

    Very good

    What one piece of advice would you give other prospective customers?

    use professional services from day 1

    What do you like most about the product or service?

    customer focus. They were always there when we needed them.

    What do you dislike most about the product?

    better documentation

    What one thing do you wish the vendor did differently?

    better documentation.

    If you could start over, what would your organization do differently?

    use professional services from day 1


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite, CA Single Sign-On

    Powerfull Suite

    Overall Comment

    We were looking for a solution for a strategic project in the Company. The solution should manage the identity and credentials fpor the internal users and clients.

    What one piece of advice would you give other prospective customers?

    The Identity Projects are complex, very complex. The selected identity solution must be adapted to the project objetives.


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Powerful product, planning is key.

    Overall Comment

    We started with a consulting firm who specialized in Identity Management software but they were unable to meet our needs. We transitioned over to the vendor's consulting wing and we were thoroughly impressed. They have tremendous knowledge and provided great insight into RBAC (Role Based Access Control). They were highly competent in their own product and they provided great training as we went along. We are now able to stand on our own two feet and perform what seemed to be complex activities great ease.

    What one piece of advice would you give other prospective customers?

    Be willing to adapt your conceived notions and processes to a industry standard approach.

    What do you like most about the product or service?

    Powerful tool with great integration between governance minder and identity minder.

    What do you dislike most about the product?

    The user interface is antiquated and clumsy.

    What one thing do you wish the vendor did differently?

    Due to financial strictures, we worked with the vendor remotely to save travel costs. The vendor being on site for longer durations would have been better.

    If you could start over, what would your organization do differently?

    The product is very good, but the majority of changes would be to alter our own internal HR processes. We realized that a proper security posture is not so much the tool as it really is the strength and consistency of your process. A poorly constructed business process leads to potential problems in the implementation.

    Product capabilities - overall comment

    The product is a comprehensive approach to Identity Management and Access Governance.

    Service & support - overall comment

    The CA consulting team is really top notch. They are well-versed in their product and very adept at understanding the different company contexts. Getting service through the online support was very good.

    Integration & Deployment - Overall comment

    The overall implementation went well. We took apahsed approach to connecting to key endpoints and then prioritizing additional endpoints.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
3.7

Ability to understand your organization's needs

(17)
3.9

Timely and complete response to product questions

(17)
3.6

Pricing and contract flexibility (pricing and terms)

(16)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(17)
3.5

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(15)
3.0

Ease of integration using standard APIs and tools

(15)
3.4

Quality and availability of end-user training

(16)
3.6

Ease of deployment

(17)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
3.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(15)
3.7

Quality of technical support

(17)
3.6

Quality of peer user community

(15)
3.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
3.8

Identity Life Cycle

(15)
4.1

Entitlements Management

(15)
3.4

Access Requests

(13)
3.8

Workflow

(13)
3.7

Policy and Role Management

(14)
3.8

Access Certification

(14)
3.6

Fulfillment

(11)
3.9

Password Management

(13)
4.2

Reporting and Analytics

(14)
3.2

Auditing

(14)
4.0

Ease of Deployment

(17)
3.3

Scalability and Performance

(16)
4.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

100,000 or more licensed users

Less than 100 licensed users

25,000 to 49,999 licensed users

1,000 to 9,999 licensed users

Don't know

Fewer than 100 licensed users


What was the nature of your involvement?

Rollout and Install

Technical Assessment

Application Lead

Development/Integration

Maintenance and Support

Vendor/Product Selection

Functional Assessment

Executive Sponsor

User Training

Vendor Management


Why did you purchase an Identity Governance and Administration Solution?

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Improve compliance and risk management

Improve business process agility

Manage external users (customers/partners)

Augment/replace existing solution

Enable/improve security incident workflow and reporting

Improve end user experience

Cost management

External audit recommendation


What other vendors were considered?

Oracle

SailPoint

CA Technologies

IBM

RSA, The Security Division of EMC

Hitachi ID Systems

Courion

CyberArk

Dell (RSA)

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Strong customer focus

Breadth of services

Financial/organizational viability

Strong user community

Other...


In which region(s) did your deployment take place?

North America

EMEA

Europe, Middle East and Africa

APAC