4 out of 5.0, Reviewed Jan 28, 2016
We started with a consulting firm who specialized in Identity Management software but they were unable to meet our needs. We transitioned over to the vendor's consulting wing and we were thoroughly impressed. They have tremendous knowledge and provided great insight into RBAC (Role Based Access Control). They were highly competent in their own product and they provided great training as we went along. We are now able to stand on our own two feet and perform what seemed to be complex activities great ease.
Be willing to adapt your conceived notions and processes to a industry standard approach.
Powerful tool with great integration between governance minder and identity minder.
The user interface is antiquated and clumsy.
Due to financial strictures, we worked with the vendor remotely to save travel costs. The vendor being on site for longer durations would have been better.
The product is very good, but the majority of changes would be to alter our own internal HR processes. We realized that a proper security posture is not so much the tool as it really is the strength and consistency of your process. A poorly constructed business process leads to potential problems in the implementation.
The product is a comprehensive approach to Identity Management and Access Governance.
The CA consulting team is really top notch. They are well-versed in their product and very adept at understanding the different company contexts. Getting service through the online support was very good.
The overall implementation went well. We took apahsed approach to connecting to key endpoints and then prioritizing additional endpoints.
4 out of 5.0, Reviewed Jan 5, 2016
The solution is what were looking for.
To know the posibities and try to review the process with human resources for users.
The product is very flexible and the interface the new version is good and the service is succesfully because always help us if we have any problem.
Be more proactive explaining new features.
I don't know.
The product is flexible and the new facilities and funcionalities we implents without problems.
The product has evolved with new facilities and functions.
The support is always available and quickly.
The time to implement the diferents features was short and we didn't have any mayor problem.
4 out of 5.0, Reviewed Jan 4, 2016
Since we already had an IDM system we had the knowledge of how we want to configure and implement the new system. With the abilities of the new system we were able to avoid the use of external code. We simplify the rules and the policy set and created a friendly interface for the end-users.
To really understand the needs of the organization before starting the implementation. Consult with the end-users about what they will like to have and know and be really involved during all the implementation.
Built-in ability to work directly with the different endpoints(AD,SAP,AS400,TSS) and the flexability to fit the screens to the end-user needs.
The ability to investigate problems at the system-level.
Simlify the system logging interface.
Some of the cases we open to the CA Service,were answered fast and for some of them it took a whie to reproduce the problem and solve it.
The integration(AB Linq) company know the product abilities and the best way to configure and implement.
3 out of 5.0, Reviewed Dec 9, 2015
3 out of 5.0, Reviewed Dec 8, 2015
The product is a bit difficult to implement and took many iterations. We worked with multiple third parties, and with CA professional services. Ultimately we had a combination of internal, professional services and third party services engaged before we could go live with it.
Hire someone who has experience with the product before. Prepare for implementation to take more time than expected.
Ease of teaching the end users to use. Very intuitive.
Customer service. Getting CA to get back to you regarding issues, and having technicians who truly understand every piece of the product.
Better POC's, and evaluate more products. Work through processes ahead of time.
I am satisfied with what the product can do for us so far. We have implemented self service password resets and have administrators who use the tool to give shell account access to 2 systems currently. It's working well for what we use it for at this time.
If you get the right technician on the phone, the support can be great. The problem is getting that person. I've dealt with some technicians who were down right rude. I've dealt with others that were great.
Integration of the product was ok. We had some issues integrating with other CA products, most notably CA ACF2. Deployment was also difficult at times, rescheduling the deployment multiple times and the project taking 6 months longer than expected.
3 out of 5.0, Reviewed Dec 7, 2015
Very challeging to upgrade this product in a large enterprise deployment, weak QA process from CA.
Make sure you plan plenty of people and costs when you have to upgrade, and do not trust the QA process for CA to regression test your important secured assets.
Solid performance at scale.
Lack of innovation - it essentially does the very same thing it did 10 years ago - ID/Password Auth/AZ.
QA and Test !
Adopt menus style services to bolt in more capability such as biometrics.
Needs to evolve from simple ID/Pword Authentication.
Very good Service engineers and contacts.
Replaced existing CA SM system.
3 out of 5.0, Reviewed Dec 7, 2015
Acceptable for now.
Assess your own environment and see where you need to start for an IAM program.
It is working as expected. Though the expectation seemed to be going low for the user.
The level of capability required by the administrator to manage the infrastructure.
Include all the key sponsorship within organization before starting the program.
If we were to start over we may consider a different priority in how to spend our money in the IAM investment.
2 out of 5.0, Reviewed Aug 12, 2015
Architectural oversight was weak, leading to latency issues and failed deployments.
This tool is not for the timid. Ensure your administrators are well trained and technically adept.
It is a robust and comprehensive product that is being extended with an infusion of 3rd party tools and enhancements on a regular basis.
User interface design.
A better assessment of our current state environment would have avoided a deployment failure.
Stronger architectural oversight and top tier consultants for the implementation.
The products are capable of much more than we've been able to get out of them. Building up the internal skills to use the system for all it's worth is critical to getting your value out of the platform.
It's a mixed bag. The wiki and service organization is adequate. The support staff are hit or miss. New features are unknown by support staff until 6-9 months after GA.
The integration of endpoints in the older architecture is challenging. Layer 7 in the newer releases may offer improvements.