3.4 out of 5.0 (19 ratings)
19 Verified Reviews

CA Single Sign-On

Organization experience and stability

Good support and knowledgable engineers

CA Single Sign-On, Other...

Implementation was easy but connecting to Identity Manager challenging

Support was fine, Sales Engineering not as good.

CA Identity Suite

Challenging implementation, but tool functions as advertised

On the whole, the products function as required with adequate availability. Much of my personal experiience has been with upgrades and adapting the tools to a high availability architecture. With this model, we have achieved our availability goals. However, the installation of the tools is problematic and requires significant interaction with the vendor to get it to work. Our original installation was not on root, which confuses the installation and required a work around on our last few upgrades. Hopefully, CA will focus on strengthening their installation procedures.

CA Identity Suite

Very hard product to install and maintain.

CA product was very challenging to install and support! Difficult to maintain over time, and performance was poor. It's highly customaizable as a product but that also results in many of the features requiring java coding in order to implement. Installation and upgrades require vendor involvment becuase of complexity of installation.

Other...

Implementation in progress

Just started the rollout.

CA Identity Suite

Functionality is good, but adaptability and customer service are not the best.

Funtionality is good, but when issues arrose, customer service was not very responsive.

CA Identity Suite

Positive implementation for external customers

CA solutions met our busines needs to support external customer authentication, identity management and centralized directory services.

CA Identity Suite

Strong product, but poor engagement

CA Identity product suite is strong. Provides good functionality coverage. Performance is also pretty good for an organization where scalability was on eof the key selection criteria. Professional services from CA is extremely weak. They have layers of organization doing essentially similar thing. Technical Resources in themselves are competent, but to engage with them leaves a lot to be desired.

CA Identity Suite, CA Single Sign-On

Effective and reliable, was overall a good choice. Poor documentation and closed approach

Good: - effectiveness: thanks to process automation 1 FTE manages all internal (1000) and external (5000) users of the company - reliability: a very small number of incidents impacting availability on end services in 9 years Bad: - poor documentation impacted our ability to implement some features on our own

CA Identity Suite

very good

Very good