Loading product reviews...

identity-governance-administration ca-technologies All Markets > Identity Governance and Administration

CA Technologies

3.3 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Powerful product, planning is key.

    Overall Comment

    We started with a consulting firm who specialized in Identity Management software but they were unable to meet our needs. We transitioned over to the vendor's consulting wing and we were thoroughly impressed. They have tremendous knowledge and provided great insight into RBAC (Role Based Access Control). They were highly competent in their own product and they provided great training as we went along. We are now able to stand on our own two feet and perform what seemed to be complex activities great ease.

    What one piece of advice would you give other prospective customers?

    Be willing to adapt your conceived notions and processes to a industry standard approach.

    What do you like most about the product or service?

    Powerful tool with great integration between governance minder and identity minder.

    What do you dislike most about the product?

    The user interface is antiquated and clumsy.

    What one thing do you wish the vendor did differently?

    Due to financial strictures, we worked with the vendor remotely to save travel costs. The vendor being on site for longer durations would have been better.

    If you could start over, what would your organization do differently?

    The product is very good, but the majority of changes would be to alter our own internal HR processes. We realized that a proper security posture is not so much the tool as it really is the strength and consistency of your process. A poorly constructed business process leads to potential problems in the implementation.

    Product capabilities - overall comment

    The product is a comprehensive approach to Identity Management and Access Governance.

    Service & support - overall comment

    The CA consulting team is really top notch. They are well-versed in their product and very adept at understanding the different company contexts. Getting service through the online support was very good.

    Integration & Deployment - Overall comment

    The overall implementation went well. We took apahsed approach to connecting to key endpoints and then prioritizing additional endpoints.


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Implementation was easy.

    Overall Comment

    The solution is what were looking for.

    What one piece of advice would you give other prospective customers?

    To know the posibities and try to review the process with human resources for users.

    What do you like most about the product or service?

    The product is very flexible and the interface the new version is good and the service is succesfully because always help us if we have any problem.

    What do you dislike most about the product?

    Be more proactive explaining new features.

    What one thing do you wish the vendor did differently?

    I don't know.

    If you could start over, what would your organization do differently?

    The product is flexible and the new facilities and funcionalities we implents without problems.

    Product capabilities - overall comment

    The product has evolved with new facilities and functions.

    Service & support - overall comment

    The support is always available and quickly.

    Integration & Deployment - Overall comment

    The time to implement the diferents features was short and we didn't have any mayor problem.


  • 4 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Implementation was fast and easy and better end-user interface.

    Overall Comment

    Since we already had an IDM system we had the knowledge of how we want to configure and implement the new system. With the abilities of the new system we were able to avoid the use of external code. We simplify the rules and the policy set and created a friendly interface for the end-users.

    What one piece of advice would you give other prospective customers?

    To really understand the needs of the organization before starting the implementation. Consult with the end-users about what they will like to have and know and be really involved during all the implementation.

    What do you like most about the product or service?

    Built-in ability to work directly with the different endpoints(AD,SAP,AS400,TSS) and the flexability to fit the screens to the end-user needs.

    What do you dislike most about the product?

    The ability to investigate problems at the system-level.

    What one thing do you wish the vendor did differently?

    Simlify the system logging interface.

    If you could start over, what would your organization do differently?

    None.

    Product capabilities - overall comment

    high capabilities

    Service & support - overall comment

    Some of the cases we open to the CA Service,were answered fast and for some of them it took a whie to reproduce the problem and solve it.

    Integration & Deployment - Overall comment

    The integration(AB Linq) company know the product abilities and the best way to configure and implement.


  • 3 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Complex implementation but provides all functionality

    Overall Comment

    Good Experience


  • 3 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Product not bad, support difficult.

    Overall Comment

    The product is a bit difficult to implement and took many iterations. We worked with multiple third parties, and with CA professional services. Ultimately we had a combination of internal, professional services and third party services engaged before we could go live with it.

    What one piece of advice would you give other prospective customers?

    Hire someone who has experience with the product before. Prepare for implementation to take more time than expected.

    What do you like most about the product or service?

    Ease of teaching the end users to use. Very intuitive.

    What do you dislike most about the product?

    Customer service. Getting CA to get back to you regarding issues, and having technicians who truly understand every piece of the product.

    What one thing do you wish the vendor did differently?

    Customer service.

    If you could start over, what would your organization do differently?

    Better POC's, and evaluate more products. Work through processes ahead of time.

    Product capabilities - overall comment

    I am satisfied with what the product can do for us so far. We have implemented self service password resets and have administrators who use the tool to give shell account access to 2 systems currently. It's working well for what we use it for at this time.

    Service & support - overall comment

    If you get the right technician on the phone, the support can be great. The problem is getting that person. I've dealt with some technicians who were down right rude. I've dealt with others that were great.

    Integration & Deployment - Overall comment

    Integration of the product was ok. We had some issues integrating with other CA products, most notably CA ACF2. Deployment was also difficult at times, rescheduling the deployment multiple times and the project taking 6 months longer than expected.


  • 3 out of 5.0, Reviewed

    Product(s): CA Single Sign-On

    Strong product at the basics, but challenging to innovate and grow.

    Overall Comment

    Very challeging to upgrade this product in a large enterprise deployment, weak QA process from CA.

    What one piece of advice would you give other prospective customers?

    Make sure you plan plenty of people and costs when you have to upgrade, and do not trust the QA process for CA to regression test your important secured assets.

    What do you like most about the product or service?

    Solid performance at scale.

    What do you dislike most about the product?

    Lack of innovation - it essentially does the very same thing it did 10 years ago - ID/Password Auth/AZ.

    What one thing do you wish the vendor did differently?

    QA and Test !

    If you could start over, what would your organization do differently?

    Adopt menus style services to bolt in more capability such as biometrics.

    Product capabilities - overall comment

    Needs to evolve from simple ID/Pword Authentication.

    Service & support - overall comment

    Very good Service engineers and contacts.

    Integration & Deployment - Overall comment

    Replaced existing CA SM system.


  • 3 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Operation can be challenging depending upon your configurations.

    Overall Comment

    Acceptable for now.

    What one piece of advice would you give other prospective customers?

    Assess your own environment and see where you need to start for an IAM program.

    What do you like most about the product or service?

    It is working as expected. Though the expectation seemed to be going low for the user.

    What do you dislike most about the product?

    The level of capability required by the administrator to manage the infrastructure.

    What one thing do you wish the vendor did differently?

    Include all the key sponsorship within organization before starting the program.

    If you could start over, what would your organization do differently?

    If we were to start over we may consider a different priority in how to spend our money in the IAM investment.


  • 2 out of 5.0, Reviewed

    Product(s): CA Identity Suite

    Complex product and challenging deployments, critical to get the right resources

    Overall Comment

    Architectural oversight was weak, leading to latency issues and failed deployments.

    What one piece of advice would you give other prospective customers?

    This tool is not for the timid. Ensure your administrators are well trained and technically adept.

    What do you like most about the product or service?

    It is a robust and comprehensive product that is being extended with an infusion of 3rd party tools and enhancements on a regular basis.

    What do you dislike most about the product?

    User interface design.

    What one thing do you wish the vendor did differently?

    A better assessment of our current state environment would have avoided a deployment failure.

    If you could start over, what would your organization do differently?

    Stronger architectural oversight and top tier consultants for the implementation.

    Product capabilities - overall comment

    The products are capable of much more than we've been able to get out of them. Building up the internal skills to use the system for all it's worth is critical to getting your value out of the platform.

    Service & support - overall comment

    It's a mixed bag. The wiki and service organization is adequate. The support staff are hit or miss. New features are unknown by support staff until 6-9 months after GA.

    Integration & Deployment - Overall comment

    The integration of endpoints in the older architecture is challenging. Layer 7 in the newer releases may offer improvements.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.7

Ability to understand your organization's needs

(8)
4.0

Timely and complete response to product questions

(8)
3.5

Pricing and contract flexibility (pricing and terms)

(7)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.8

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.0

Ease of integration using standard APIs and tools

(7)
3.3

Quality and availability of end-user training

(7)
3.7

Ease of deployment

(8)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(8)
3.8

Quality of peer user community

(7)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.8

Identity Life Cycle

(8)
4.1

Entitlements Management

(8)
3.8

Access Requests

(5)
3.6

Workflow

(6)
3.7

Policy and Role Management

(7)
3.9

Access Certification

(6)
3.7

Fulfillment

(3)
3.3

Password Management

(6)
3.8

Reporting and Analytics

(7)
2.9

Auditing

(6)
4.2

Ease of Deployment

(8)
3.3

Scalability and Performance

(7)
4.1
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

100,000 or more licensed users

25,000 to 49,999 licensed users

Less than 100 licensed users

1,000 to 9,999 licensed users

Fewer than 100 licensed users


What was the nature of your involvement?

Application Lead

Development/Integration

Rollout and Install

Technical Assessment

Executive Sponsor

Maintenance and Support

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Improve business process agility

Improve end user experience

Improve compliance and risk management

Augment/replace existing solution

Enable/improve security incident workflow and reporting

Manage external users (customers/partners)

Cost management

External audit recommendation


What other vendors were considered? Multiple responses allowed.

Oracle

CA Technologies

RSA, The Security Division of EMC

SailPoint

IBM

Courion

Hitachi ID Systems


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC