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identity-governance-administration core-security-courion All Markets > Identity Governance and Administration

Core Security (Courion)

3.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on Core Security (Courion) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Don't believe their claim of 'out of the box', no such thing, heavy on the back end coding

    Overall Comment

    Overall our experience was challenging. We previously implemented the password management tool and our end users are still calling into our services desk. We then implemented the certification module. The pre-work takes about one to two weeks to set up the review cycle. The connector with AD was a challenge as we were told the AD connector was out of the box. However, we had to code for the termination process to actually remove the groups. We are trying to install T-sync but we can't get beyond testing.

    What one piece of advice would you give other prospective customers?

    Know your business, know your workflows, document everything and absolutely have your house in order.

    What do you like most about the product or service?

    When the tool was implemented, certification module, it is pretty easy for our end users to use.

    What do you dislike most about the product?

    The amount of work involved to kick off a simple review cycle, labor intensive.

    What one thing do you wish the vendor did differently?

    I wish Courion was honest with us in regards to their 'out of the box' solutions and i wish they were more of a partner with during this transformation.

    If you could start over, what would your organization do differently?

    We will start over. We will be sure to document our processes and be prepared to drive the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Implementation planning could have been improved

    Overall Comment

    The overall experience has been good. We are working through change orders that will provide all of the functionality we would like for our enterprise.

    What one piece of advice would you give other prospective customers?

    Due lots of due diligence before selecting a solution and a vendor. Be sure you understand what you are getting and if it is really what you need and want.

    What do you like most about the product or service?

    One have one final module to roll out but the product appears to be meeting our needs.

    What do you dislike most about the product?

    Lots of custom configuration is needed. Not a very easy implementation.

    What one thing do you wish the vendor did differently?

    More transparency in the SOW and how it aligns to our needs.

    If you could start over, what would your organization do differently?

    Implementation planning could have been better. If we could do it over I would want to consult with more implementaiton partners to understand what we were really getting and what the pros and cons could be.


  • 3 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS), Other...

    Implementation team needs to be involved in creating SOW to improve ability to deliver.

    Overall Comment

    gfThe sales team and engineers to provided the POC were excellent and took their time to know our company, struggles, and goals. They made us feel very important and they seemed extremely knowledgeable and were a strong factor in our decision to move forward with Core Security. We have struggled with the implementation. Having the implementation team involved in the initial creation of the SOW and LOE for the different modules and deliverables would have made our implementation much less troublesome. The implementaton team disagreed with the hours the sales team had sold for the deliverables. This resulted in budget and scheduling issues from the beginning and we struggled to get communicaiton or commitment from Core on these issues. It appeared that Core turned us over to the 3rd party implementation team and greatly reduced their involvment in our account. We were unable to get clear communication from Core regarding release dates, updates and deliverables. It appears there has been a large and consistent amount of turnover at Core which has caused a great lack of consistency and issues with the quality of their products. Releases have been delivered with glaring bugs that should have been caught with basic testing. Compliance Courier has been implemented and it has improved the access reviews but the UI is outdated, there is a lack of reports and the notifications are universal. It would be beneficial to to be able to customize for each review cycle. Core has eliminated functionality from AI since our SOW was signed, it is now very basic with limited functionality, very rigid and little focus on target systems beyond AD. ARM also has an outdated UI and also lacks flexibility. Approvers are people, not roles or groups, and assigned to each entitlemen

    What one piece of advice would you give other prospective customers?

    Insist on review of SOW by implementation team, understand company's commitment to meeting deliverables in SOW and fully understand roadmap for products.

    What do you like most about the product or service?

    Compliance Courier has greatly reduced the complexity and time to complete the access reviews.

    What do you dislike most about the product?

    UI's are outdated, products are not has flexible as they were presented.

    What one thing do you wish the vendor did differently?

    Used internal resources for implementation, reduce turnover, have better internal support and communication for new customers during implementation.

    If you could start over, what would your organization do differently?

    Insist on review of SOW by implementation team, understand company's commitment to meeting deliverables in SOW and roadmap for products.


  • 3 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Too complex for a lean staff to maintain.

    Overall Comment

    Specific engineer was knowledgeable and configured the product to our specifications while also following best practices. However, the tool is too complex and the amount of documentation is not enough for new IT staff to pick up and learn quickly.

    What one piece of advice would you give other prospective customers?

    Make sure you know how the tool works and how to configure it going forward.

    What do you like most about the product or service?

    Robust and capable of doing a lot of different things depending on the use case.

    What do you dislike most about the product?

    Overly complex.

    What one thing do you wish the vendor did differently?

    Simplified the configuration of the tools workflows.

    If you could start over, what would your organization do differently?

    Document the implementation even more from technical and functional perspectives.


  • 5 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Great vendor experience.

    Overall Comment

    Great customer relationship and commitment to meeting our requirements.

    What one piece of advice would you give other prospective customers?

    Look no further than Courion - Now Core Security.

    What do you like most about the product or service?

    A complete package.

    What do you dislike most about the product?

    It works really well.

    What one thing do you wish the vendor did differently?

    Push us to less customization.

    If you could start over, what would your organization do differently?

    Nothing.


  • 3 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Courion - Changed Engagement Model.

    Overall Comment

    The Courion product required significant customization. This enabled adopting what features we needed, but also limited future growth as Courion changed their engagement model for implementation and maintenance (cut ties with a key third party vendor who) on us a few years after initial deployment. We've since had to re evaluate our solution, choosing to migrate to a new vendor and essentially reimplement.

    What one piece of advice would you give other prospective customers?

    The technology has significantly improved since we first implemented the Courion solution. It's hard to claim that the changes Courion made were something we should have seen coming, or that were predictable in some way. They really weren't, so there's not a lesson learned there. The biggest thing we learned from our implementation is get the data model for managing your access correct at the beginning, before you implement the technology. Take the time to translate the awful techno-garble entitlements into something everyone can understand (use "business description" as a custom field, etc.).

    What do you like most about the product or service?

    Customizable, but eventually brittle.

    Product capabilities - overall comment

    Utilize access request process, certification process and a custom built start-up and job-change process.

    Service & support - overall comment

    Courion was not utilized for support.

    Integration & Deployment - Overall comment

    So, we had a pretty bad initial deployment that we did a "do over" on, so that's why this is neutral.


  • 4 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Courion - Murphy's law played out in IdM

    Overall Comment

    Things were great until the acquisition by K1 Capital (just after software purchase)- since then people have left the company like rats off a sinking ship. Hoping to see a turn around soon.

    What one piece of advice would you give other prospective customers?

    Courion itself has been great, but go w/ 3rd party P.S., until the company stabilizes

    What do you like most about the product or service?

    The features - we're looking at implementing the entire product suite in phases over the next 2-3 years.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Not sold itself out

    If you could start over, what would your organization do differently?

    We would've gone w/Courion given the successful eval - wished we could've been further down the path before acq - as it's drastically slowing down our implementation, due to lack of Courion P.S. resources.

    Product capabilities - overall comment

    Great broad based capability

    Service & support - overall comment

    Acquisition by K1 has had a drastic negative impact

    Integration & Deployment - Overall comment

    The acquisition has drastically impacted our rollout schedule - we're running a few months behind, due to courion implementation resource availability


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.7

Ability to understand your organization's needs

(7)
4.1

Timely and complete response to product questions

(7)
4.3

Pricing and contract flexibility (pricing and terms)

(7)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.7

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.1

Ease of integration using standard APIs and tools

(7)
3.6

Quality and availability of end-user training

(7)
3.7

Ease of deployment

(7)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
3.7

Quality of technical support

(7)
3.3

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.1

Identity Life Cycle

(7)
3.7

Entitlements Management

(7)
3.4

Access Requests

(6)
4.3

Workflow

(7)
3.6

Policy and Role Management

(7)
3.7

Access Certification

(5)
4.0

Fulfillment

(6)
3.7

Password Management

(5)
4.4

Reporting and Analytics

(6)
2.8

Auditing

(6)
3.5

Ease of Deployment

(7)
3.0

Scalability and Performance

(7)
3.4
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know

1,000 to 9,999 licensed users

Fewer than 100 licensed users


What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Vendor/Product Selection

Functional Assessment

User Training

Application Lead

Development/Integration

Vendor Management


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Improve end user experience

Augment/replace existing solution

Enable/improve security incident workflow and reporting

Improve business process agility

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Cost management

External audit recommendation

Manage external users (customers/partners)


What other vendors were considered?

CA Technologies

Hitachi ID Systems

IBM

NetIQ

Oracle

SailPoint

Core Security (Courion)

Dell (RSA)

Micro Focus (NetIQ)

RSA, The Security Division of EMC

SecZetta


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Financial/organizational viability

Overall cost

Pre-existing relationships

Strong customer focus

Strong services expertise

Breadth of services

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America