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4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Courion but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Great vendor experience.

    Overall Comment

    Great customer relationship and commitment to meeting our requirements.

    What one piece of advice would you give other prospective customers?

    Look no further than Courion - Now Core Security.

    What do you like most about the product or service?

    A complete package.

    What do you dislike most about the product?

    It works really well.

    What one thing do you wish the vendor did differently?

    Push us to less customization.

    If you could start over, what would your organization do differently?

    Nothing.


  • 3 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Courion - Changed Engagement Model.

    Overall Comment

    The Courion product required significant customization. This enabled adopting what features we needed, but also limited future growth as Courion changed their engagement model for implementation and maintenance (cut ties with a key third party vendor who) on us a few years after initial deployment. We've since had to re evaluate our solution, choosing to migrate to a new vendor and essentially reimplement.

    What one piece of advice would you give other prospective customers?

    The technology has significantly improved since we first implemented the Courion solution. It's hard to claim that the changes Courion made were something we should have seen coming, or that were predictable in some way. They really weren't, so there's not a lesson learned there. The biggest thing we learned from our implementation is get the data model for managing your access correct at the beginning, before you implement the technology. Take the time to translate the awful techno-garble entitlements into something everyone can understand (use "business description" as a custom field, etc.).

    What do you like most about the product or service?

    Customizable, but eventually brittle.

    Product capabilities - overall comment

    Utilize access request process, certification process and a custom built start-up and job-change process.

    Service & support - overall comment

    Courion was not utilized for support.

    Integration & Deployment - Overall comment

    So, we had a pretty bad initial deployment that we did a "do over" on, so that's why this is neutral.


  • 4 out of 5.0, Reviewed

    Product(s): Access Assurance Suite (AAS)

    Courion - Murphy's law played out in IdM

    Overall Comment

    Things were great until the acquisition by K1 Capital (just after software purchase)- since then people have left the company like rats off a sinking ship. Hoping to see a turn around soon.

    What one piece of advice would you give other prospective customers?

    Courion itself has been great, but go w/ 3rd party P.S., until the company stabilizes

    What do you like most about the product or service?

    The features - we're looking at implementing the entire product suite in phases over the next 2-3 years.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Not sold itself out

    If you could start over, what would your organization do differently?

    We would've gone w/Courion given the successful eval - wished we could've been further down the path before acq - as it's drastically slowing down our implementation, due to lack of Courion P.S. resources.

    Product capabilities - overall comment

    Great broad based capability

    Service & support - overall comment

    Acquisition by K1 has had a drastic negative impact

    Integration & Deployment - Overall comment

    The acquisition has drastically impacted our rollout schedule - we're running a few months behind, due to courion implementation resource availability


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
5.0

Ease of integration using standard APIs and tools

(3)
4.7

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(3)
3.3

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Identity Life Cycle

(3)
4.7

Entitlements Management

(3)
4.0

Access Requests

(3)
5.0

Workflow

(3)
4.7

Policy and Role Management

(3)
4.3

Access Certification

(2)
4.5

Fulfillment

(3)
4.3

Password Management

(2)
5.0

Reporting and Analytics

(3)
3.3

Auditing

(3)
4.0

Ease of Deployment

(3)
3.7

Scalability and Performance

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

Fewer than 100 licensed users

Less than 100 licensed users


What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Functional Assessment

Rollout and Install

Vendor Management

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Improve end user experience

User self-service, reduced service desk contacts

Augment/replace existing solution

Cost management

Enable/improve security incident workflow and reporting

Improve business process agility

Manage internal users (employees/contractors)


What other vendors were considered? Multiple responses allowed.

NetIQ

CA Technologies

Hitachi ID Systems

IBM

Oracle

RSA, The Security Division of EMC


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong services expertise

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America