4.1 out of 5 (35 Ratings)
Mar 22, 2017
The Engineer that CyberArk assigned to us was very knowledgable. Their ongoing support has also been excellent.
Mar 14, 2017
The product was reliable and stable with no issues. Consulting was a bit green and afterward you could tell the company had some growing pains. I appeared that the professional services were stretched thin and we did not get the attention that was expecting.
Mar 8, 2017
Very pleased with the vendor support. Cyberark has an exceptional 'customer success' team that act as a professional service-lite organization, except their support services are free. The product is very good at delivery said functionality. Usability has come along a great deal since 2012. Very flexible today, and almost transparent in certain deployments.
Feb 21, 2017
vendor very supportive, product works as expected
Feb 16, 2017
Cyberark's breadth and depth of experience in this technology area coupled with the maturity of the product and offerings made it easy for us to select them as our solution for Privileged Identity Management.
Jan 31, 2017
The CyberArk vault solution is quite comprehensive and sophisticated. Some aspects of the product such as the Vault Client and Web Access are showing age and should be updated for a better user experience. The isolation of the vault and encryption measures for vault content are industrial strength. There is a huge potential for extensibility in terms of the Central Policy Manager but support beyond the out of the box componentry is lacking.
Dec 21, 2016
Overall very positive. Some functionality that we did not think was possible during the POC we discovered was doable. Rollout has gone well with no major issues or surprises. Documentation could have been a little better but given the complexity it was good. We have done interactive accounts so far with good adoption. Service accounts are next.
Dec 20, 2016
The vendor is quick to respond and provide answers to our questions.
Dec 12, 2016
This feature rich appliance-based solution meets all our requirements. The deployment is very straightforward.
Dec 7, 2016
The product worked as expected and we were able to remediate the Service account password compliance deficiency very effectively. But, requires lot of collaboration with application teams and other administrators.