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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on CyberArk but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Strongly recommend professional services to install/upgrade.

    Overall Comment

    Works great; does exactly what it is supposed to. Biggest downside is the UX is awful, you sometimes have to go to multiple areas to complete one task. Product is very complex, and I wouldn't do an installation/upgrade without their professional services team. Our engineer was stellar and very helpful in tips and tricks.

    What one piece of advice would you give other prospective customers?

    Pay for the training, and utilize PR services. It is not intuitive software that you can poke around/explore and figure out what you need to do.

    What do you like most about the product or service?

    I've no doubt that it secures all of our local PC account securely.

    What do you dislike most about the product?

    can be cumbersome to use, hard to find what you need and is not intuitive at all.

    What one thing do you wish the vendor did differently?

    Better UX and workflows.

    If you could start over, what would your organization do differently?

    Stongly, strongly recommend professional services to install/upgrade. Our engineer was exceptional and provided far more value than the cost, in terms of tips/tricks and general knowledge transfer. Go through Cyberark University; support doesn't really want to talk to you unless you have that (always the first question they ask).

    Service & support - overall comment

    First line tech support an pretty much point you to a knowledge base, that's it.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    CyberArk-Fort Knox security for any company.

    Overall Comment

    Very good product with good support and service.

    What one piece of advice would you give other prospective customers?

    Market the product to your other teams anywhere there is a service, generic, DB type of account.

    What do you like most about the product or service?

    Utilize existing user identities to access the environment, build in group membership to control access, ability to integrate with SSO technologies.

    What do you dislike most about the product?

    Reporting is bit tough and not easy to customize.

    What one thing do you wish the vendor did differently?

    Vendor has been very responsive in assistance with application installation, upgrades, best practice operations.

    If you could start over, what would your organization do differently?

    Communication to those owners of these accounts to vault accounts during initial implementation.

    Product capabilities - overall comment

    Reporting could be more customized and create some issues in show data.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    CyberArk Implementation with Multiple ServiceNow Integration Points.

    Overall Comment

    The product has a lot of flexibility which is both good and scary at the same time. Since we grow primarily through acquisition this product allows me great flexibility to gain some control and steadily add more stringent controls within the organization as we mature, but it takes some planning and determining what is right for you. In many cases you can become paralyzed by the options afforded to you and need to build a strong roadmap and governance is a must.

    What one piece of advice would you give other prospective customers?

    Take your time and plan your deployments. Ensure you have proper stakeholders and governance in place to help drive you to success. Be sure to win hearts and minds prior to deployment to ease tension of systems admins and their losing control of password management of their systems.

    What do you like most about the product or service?

    Configurability (Rest APIs), scalability and road map of the product.

    What do you dislike most about the product?

    Lack of white papers and direction caused by the amount of flexibility. Find many answers for how to do things through Linkedin CyberArk users group rather than directly from CyberArk.

    What one thing do you wish the vendor did differently?

    I could provide you a list, however my deployment was managed by the EMEA team. The US and EMEA operate differently and I have given feedback to them and am aware they are in process of changing their service and support. So they are actively making the changes to do things differently. I hope they can continue to become more of a global organization to support customers like me who have a global deployment.

    If you could start over, what would your organization do differently?

    We had major problems with our SI not being able to provide the resources we needed and since they were a partner with CyberArk found ourselves stuck between a rock and a hard place. So I would adamantly not enter an agreement with SI who did not already have resources in-house and adequate product knowledge to help design and deploy the solution.

    Product capabilities - overall comment

    Pretty much feel that if you can imagine it, the product can do it.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Identity Life Cycle

(1)
5.0

Entitlements Management

(1)
4.0

Access Requests

(1)
4.0

Workflow

(1)
2.0

Policy and Role Management

(1)
3.0

Access Certification

(1)
3.0

Fulfillment

(1)
3.0

Reporting and Analytics

(1)
3.0

Auditing

(1)
3.0

Ease of Deployment

(1)
2.0

Scalability and Performance

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

Less than 100 licensed users


What was the nature of your involvement?

Vendor/Product Selection

Application Lead

Development/Integration

Executive Sponsor

User Training

Vendor Management

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Manage external users (customers/partners)

Manage internal users (employees/contractors)

Other...


What other vendors were considered? Multiple responses allowed.

Other...


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus

Breadth of services

Overall cost

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America