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4.1 out of 5.0 (24 ratings)

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We have aggregated ratings data on CyberArk but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault, Other...

    Allow users to install applications without administrator rights.

    Overall Comment

    Support is a little slow since Cyberark took over, but Viewfinity support is very good.

    What one piece of advice would you give other prospective customers?

    Speak with current customers to find out any implementation hurdles and ongoing management struggles.

    What do you like most about the product or service?

    Giving my users the ability to install their own applicatoins which allows us to create a service book to choose from.

    What do you dislike most about the product?

    if you go over on licensing the product just stops working.

    What one thing do you wish the vendor did differently?

    Implement better controls over application approval.

    If you could start over, what would your organization do differently?

    Implement better controls over how applicatoins are approved.

    Service & support - overall comment

    Support has become a little slow since Cyberark aquired Viewfinity.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    The overall setup and initial configuration went very smoothly. Easily integrates with AD.

    Overall Comment

    The overall experience was quite good. We were able to get up and running very quickly and without much issue. The integration with our current infrastructure was fairly seemless and the ongoing support and administration has been very solid. However, now that we are successfully up and running we have noticed a few issues. The reporting functions will require some additional configuration to more accurately provide status. Also, we are already planning an upgrade to version 10 so that we can better integrate with Microsoft's Active Directory (AD). Some future needs are the ability to mange Apple products, mobile devices, etc.

    What one piece of advice would you give other prospective customers?

    Try to fully grasp what the product can, and can't do. It is a very robust solution, but seems to have some limitations as well. We would have been better served had we known exactly how it integrated with AD. Our AD infrastructure is somewhat "flat" and I really feel some more granularity would have served us well here.

    What do you like most about the product or service?

    It did solve our needs and requirements very nicely. And it was quite easy to setup, configure and support. We were able to meet the audit maps quickly, efficiently and completely. And the vendor support model looks very strong going forward (i.e.; product updates, new features and enhancements, etc.).

    What do you dislike most about the product?

    The reporting features have been a bit of a struggle for us thus far. We are experiencing issues with accurately reporting the systems that are in-compliance and those that are not. I think the upgrade to version 10 will help here though.

    What one thing do you wish the vendor did differently?

    This is something that I find across almost all vendors, solutions and products. Include valuable and meaningful training options as part of the overall solution. This includes online, self-service type options, as well as, some in-depth, on site provided options too.

    If you could start over, what would your organization do differently?

    First, we would better define our needs and the expected outcome. I feel that we did some of the prerequisites after starting the implementation. It caused our overall timeline to slip some. And we had to exclude some devices until another phase. Also, I would have preferred to be a bit more involved technically from the start. Some of the issues might have been caught if that was the case. And, as always, be more accurate with our timeline.

    Product capabilities - overall comment

    The product capabilities are actually quite good. We were able to meet all of our requirements / needs, but I see this area as always capable of improvement. We are already looking forward to the next version.

    Service & support - overall comment

    CyberArk was very responsive overall. Our questions / concerns were quickly addressed.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    CyberArk is a strong tool with a wide range of options

    Overall Comment

    CyberArk is layed out simple and is a strong tool. Easy install/setup and layout. The only issue is the the end user interface and experance is a bit slugish and can persent an issue for enduser adoption.

    What one piece of advice would you give other prospective customers?

    Review the end user front end with non-IT/IT security partners and listen to their input. the easier the adoption rate the faster the foundation can be built out.

    What do you like most about the product or service?

    The product is solid, working directly with CyberArk services has always been direct and to the point. they do not spend to much time figuring out issues.

    What do you dislike most about the product?

    The only issue is that the user front end and experance needs improvement.

    What one thing do you wish the vendor did differently?

    We did not use a vendor for the install and staging. The vendor of the product could have provided more documentation and guidence for those in our same boat.

    If you could start over, what would your organization do differently?

    We would have made sure to but the PSM package out of the gate. The PSM paskage includes PSMP and RDPproxy, these plug ins could be used to help secure and improve the end user experance.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Working together is key to a successful implementation

    Overall Comment

    Our company is still in the middle of our implementation phase, with the bulk of easily onboarded accounts complete. User acceptence and training was key, as this was a totally new product to the business culture. CyberArk support has been invaluable. We have always had an excellent relationship with CyberArk Customer Success team members.

    What one piece of advice would you give other prospective customers?

    Attend local CyberArk events to discuss and network with others in your area who are using CyberArk. These events are also typically open to prospective customers as well.

    What do you like most about the product or service?

    The ease of pulling information for auditors and the assurance that passwords are being rotated on a regular basis

    What do you dislike most about the product?

    Integration can be tricky when dealing with different departments and existing security policies.

    What one thing do you wish the vendor did differently?

    We had several different implementation engineers over the course of our deployment, which meant spending time bringing each new one up to speed on our environment before any actual work began on each session.

    If you could start over, what would your organization do differently?

    Knowing what we know now, we might have had more in depth internal discussions of the roadmap to insure that we were buying appropriate licenses for the use cases which were implemented. Also, we would have insisted on having the same implementation engineer for all phases of initial implementation.


  • 2 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Could be better

    Overall Comment

    Product is complext to users and requires substaintail end user training. restoration for disaster recovery is hit or miss.

    What one thing do you wish the vendor did differently?

    Simplified interface for user use.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Great product and highly skilled PS team--but long leadtime to schedule PS resources

    Overall Comment

    CyberArk professional services are awesome but are in high demand, so the lead-time for scheduling them is really rough (2-3 months in advance). The recommended installation configuration for the system prevents standard security and monitoring agents / port scans. This didn't work well with our NERC CIP requirements so we were forced to create a non-standard implementation configuration so we could have AV installed and use security monitoring on the system. This increases our future risk with patches and other functional changes. If they don't work, we'll be at a loss for depending on built in support to get help to solve the problem. This required a different support model using their PS team and a third party to reduce long-term risk. Overall, the implementation was a smashing success, on time and miraculously on budget

    What one piece of advice would you give other prospective customers?

    Really make sure your security team is up to speed on how the product will actually be implemented in your environment, and that they are happy with it being invisible on the network. See if you can find a 3rd party CyberArk PS vendor, especially if timeline is a big factor. They're starting to spring into existence because of the demand for them.

    What do you like most about the product or service?

    It really works well. We have a lot of service accounts (>20k) and we're able to manage them all in the vault. It's reducdancy and BCP capabilities are fantastic and really helped us get through the "all the eggs in one basket" arguement.

    What do you dislike most about the product?

    Windows based. No one is perfect.

    What one thing do you wish the vendor did differently?

    Had more availability

    If you could start over, what would your organization do differently?

    We obtained our accounts for import from our IAM system, but failed to realize that this system would introduce a lot of "authorized but not actually provisioned" service accounts. For example, some Oracle service accounts are authorized everywhere Oracle is installed, but that doesn't necessarily mean they are really provisioned to those locations. This created a lot of frustration with the system admins as they were asked to deal with accounts that didn't really exist and took a long time to clean-up in the CyberArk system.

    Service & support - overall comment

    Scheduling PS resources is tough--requirs a long lead time


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Infrastructure account integration went well, but App accounts are more challenging.

    Overall Comment

    Implementation of OS & DB accounts worked well. But integrating apps (espeically with privileged session management and centralized password management) is more challenging. Apps requires more custom plug-ins. Documentation needs improvement.

    What one piece of advice would you give other prospective customers?

    Understand your environment, do phased approach. Start with infrastructure accounts first.

    What do you like most about the product or service?

    Infrastructure account integration.

    What do you dislike most about the product?

    App account integration.

    What one thing do you wish the vendor did differently?

    Better documentation and more apps out-of-the-box rather than needing custom plug-ins.

    If you could start over, what would your organization do differently?

    Focus on smaller number of apps for phase 1 - look for quicker wins.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Product has great features

    Overall Comment

    Great PAM product with enterprise passsword vault and privilege session management capabilitites, a must to protect all privilege accounts.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    Secured our high value identites

    Overall Comment

    It was more of an Out of the box implementation

    What one thing do you wish the vendor did differently?

    IGA need further improvement

    If you could start over, what would your organization do differently?

    Slow rollout. Rollout the changes in multiple waves.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Password Vault

    CyberArk helped us secure all of our elevated accounts

    Overall Comment

    CyberArk helped us secure all of our elevated accounts

    What one piece of advice would you give other prospective customers?

    Get the endpoint manager

    What one thing do you wish the vendor did differently?

    sthe site could be better for the end user recovering their password

    If you could start over, what would your organization do differently?

    purchas more of the products


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.1

Ability to understand your organization's needs

(20)
4.2

Timely and complete response to product questions

(21)
4.0

Pricing and contract flexibility (pricing and terms)

(18)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(24)
4.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.9

Ease of integration using standard APIs and tools

(17)
3.8

Quality and availability of end-user training

(20)
3.7

Ease of deployment

(21)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(24)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(20)
3.8

Quality of technical support

(20)
4.0

Quality of peer user community

(16)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(24)
4.1

Identity Life Cycle

(10)
4.1

Entitlements Management

(11)
4.3

Access Requests

(12)
4.2

Workflow

(14)
3.9

Policy and Role Management

(11)
4.1

Access Certification

(10)
4.5

Fulfillment

(10)
4.1

Password Management

(14)
4.4

Reporting and Analytics

(16)
4.1

Auditing

(16)
4.4

Ease of Deployment

(15)
3.7

Scalability and Performance

(16)
4.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know

1,000 to 9,999 licensed users

500 to 999 licensed users


What was the nature of your involvement?

Technical Assessment

Rollout and Install

Application Lead

Vendor/Product Selection

Executive Sponsor

Maintenance and Support

Development/Integration

Functional Assessment

User Training

Vendor Management

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Manage internal users (employees/contractors)

Improve end user experience

Enable/improve security incident workflow and reporting

Manage external users (customers/partners)

External audit recommendation

User self-service, reduced service desk contacts

Augment/replace existing solution

Cost management

Improve business process agility

Other...


What other vendors were considered?

CyberArk

Dell (RSA)

CA Technologies

Hitachi ID Systems

Quest Software (Dell)

IBM

SailPoint

Dell

Identity Automation

Imrpivata OneSign

Micro Focus (NetIQ)

NetIQ

Onelogin Inc

Oracle

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Breadth of services

Overall cost

Strong services expertise

Financial/organizational viability

Pre-existing relationships

Strong user community

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa