4 out of 5.0, Reviewed Aug 15, 2016
Works great; does exactly what it is supposed to. Biggest downside is the UX is awful, you sometimes have to go to multiple areas to complete one task. Product is very complex, and I wouldn't do an installation/upgrade without their professional services team. Our engineer was stellar and very helpful in tips and tricks.
Pay for the training, and utilize PR services. It is not intuitive software that you can poke around/explore and figure out what you need to do.
I've no doubt that it secures all of our local PC account securely.
can be cumbersome to use, hard to find what you need and is not intuitive at all.
Better UX and workflows.
Stongly, strongly recommend professional services to install/upgrade. Our engineer was exceptional and provided far more value than the cost, in terms of tips/tricks and general knowledge transfer. Go through Cyberark University; support doesn't really want to talk to you unless you have that (always the first question they ask).
First line tech support an pretty much point you to a knowledge base, that's it.
4 out of 5.0, Reviewed Aug 2, 2016
Very good product with good support and service.
Market the product to your other teams anywhere there is a service, generic, DB type of account.
Utilize existing user identities to access the environment, build in group membership to control access, ability to integrate with SSO technologies.
Reporting is bit tough and not easy to customize.
Vendor has been very responsive in assistance with application installation, upgrades, best practice operations.
Communication to those owners of these accounts to vault accounts during initial implementation.
Reporting could be more customized and create some issues in show data.
5 out of 5.0, Reviewed Aug 2, 2016
The product has a lot of flexibility which is both good and scary at the same time. Since we grow primarily through acquisition this product allows me great flexibility to gain some control and steadily add more stringent controls within the organization as we mature, but it takes some planning and determining what is right for you. In many cases you can become paralyzed by the options afforded to you and need to build a strong roadmap and governance is a must.
Take your time and plan your deployments. Ensure you have proper stakeholders and governance in place to help drive you to success. Be sure to win hearts and minds prior to deployment to ease tension of systems admins and their losing control of password management of their systems.
Configurability (Rest APIs), scalability and road map of the product.
Lack of white papers and direction caused by the amount of flexibility. Find many answers for how to do things through Linkedin CyberArk users group rather than directly from CyberArk.
I could provide you a list, however my deployment was managed by the EMEA team. The US and EMEA operate differently and I have given feedback to them and am aware they are in process of changing their service and support. So they are actively making the changes to do things differently. I hope they can continue to become more of a global organization to support customers like me who have a global deployment.
We had major problems with our SI not being able to provide the resources we needed and since they were a partner with CyberArk found ourselves stuck between a rock and a hard place. So I would adamantly not enter an agreement with SI who did not already have resources in-house and adequate product knowledge to help design and deploy the solution.
Pretty much feel that if you can imagine it, the product can do it.