Dec 21, 2016
Overall very positive. Some functionality that we did not think was possible during the POC we discovered was doable. Rollout has gone well with no major issues or surprises. Documentation could have been a little better but given the complexity it was good. We have done interactive accounts so far with good adoption. Service accounts are next.
Dec 20, 2016
The vendor is quick to respond and provide answers to our questions.
Dec 12, 2016
This feature rich appliance-based solution meets all our requirements. The deployment is very straightforward.
Dec 7, 2016
The product worked as expected and we were able to remediate the Service account password compliance deficiency very effectively. But, requires lot of collaboration with application teams and other administrators.
Dec 7, 2016
The vendor is very willing to work with you. It understands and properly addresses enterprise needs. It has strong ProService group.
Dec 6, 2016
Support is a little slow since Cyberark took over, but Viewfinity support is very good.
Dec 2, 2016
The overall experience was quite good. We were able to get up and running very quickly and without much issue. The integration with our current infrastructure was fairly seemless and the ongoing support and administration has been very solid. However, now that we are successfully up and running we have noticed a few issues. The reporting functions will require some additional configuration to more accurately provide status. Also, we are already planning an upgrade to version 10 so that we can better integrate with Microsoft's Active Directory (AD). Some future needs are the ability to mange Apple products, mobile devices, etc.
Dec 1, 2016
CyberArk is layed out simple and is a strong tool. Easy install/setup and layout. The only issue is the the end user interface and experance is a bit slugish and can persent an issue for enduser adoption.
Nov 30, 2016
Our company is still in the middle of our implementation phase, with the bulk of easily onboarded accounts complete. User acceptence and training was key, as this was a totally new product to the business culture. CyberArk support has been invaluable. We have always had an excellent relationship with CyberArk Customer Success team members.
Nov 30, 2016
Product is complext to users and requires substaintail end user training. restoration for disaster recovery is hit or miss.