3.6 out of 5.0 (16 ratings)
16 Verified Reviews

RSA Identity Management and Governance (RSA IMG)

Not ready for complex environment, endpoint and request workload, and multiple workflows.

The tool has a lot of performance issues. we havent experienced the tools capabilities to their full extent because since the tool has been live for two months the performance issue has not been resolved after multiple attempts from the vendor and their most sr engineering tiger team.

RSA Identity Management and Governance (RSA IMG)

IAG Solution Delivers Signicant Increase in Provisioning Automation

Product implementation went well once we were able to overcome some of the technical challenges...

RSA Identity Management and Governance (RSA IMG)

Implementation was complicated, but it delivers what it promises

When we were implementing this, RSA had just acquired the product/company called then Aveksa. Their transition made support somehow harder to get.

RSA Identity Management and Governance (RSA IMG)

Implementation of RSA multifactor.

Easy to implement.

RSA Identity Management and Governance (RSA IMG)

Good tool but limited online support or notes available.

We had difficulty engaging the vendor during hypercare, but now that our 3rd party partner is out of the picture a direct line of communication is available. This has enhanced our relationship.

RSA Identity Management and Governance (RSA IMG)

Implementation was smooth, need to implement and purchase more apps.

Working with both the vendor and a 3rd party vendor caused some confusion, but has worked out as we have gone live and anticipate then next phase.

RSA Identity Management and Governance (RSA IMG)

Implementation easy from a Vendor standpoint. No delays.

Good customer service. Willing to meet goals and assist where needed. Very experienced and fast to respond. Willing to help out in situations.

RSA Identity Management and Governance (RSA IMG)

RSA support was very thorough and accommodating throughout application implementation.

Whenver we had any concerns or issues during implementation, problems were escalated quickly to help resolve the matter in a timely manner.

RSA Identity Management and Governance (RSA IMG)

A lot of bugs. SOD has never worked. Role reviews are extremely difficult.

We had several issues. We are still working through specific SOD issues and have continuous issues with feeds, collections and database issues.

RSA Identity Management and Governance (RSA IMG)

Overall happy with the product.

Over all experience was good.