3.6 out of 5 (20 Ratings)
Apr 26, 2017
The RSA Via product was selected because of their integrated product suite. Once implemented it will allow us to share and compare information across our RSA product deployments including our issue management and incident response platforms. the RSA roadmap was the strongest of the vendors we considered. Where RSA fell short was in the initial implementation. We ran into a number of bugs in the latest version that were showstoppers for our deployment. These issues impacted our timelines and we incurred additional implementation costs due to the delays. RSA has stepped up to help close the gap. The product was well received by end users and the clean GUI was a welcome change from our manual processes we had in place originally. We are looking forward to onboarding more systems and expanding the functionality deployed at our company to take full advantage of the product offerings and ROI.
Feb 27, 2017
Sales and implementation team were strong. Overall support and number of bugs that presented themselves as we progress down the maturity model, specifically in the automated account lifecycle management space, grew and became difficult to manage.
Jan 19, 2017
RSA has been very helpful and willing to help us succeed.
Dec 13, 2016
RSA's professional services at the onset of the engagement were not up to par - but this changed rapidly as our feedback was received. Significant investment from the RSA team was ultimately made to help us achieve a successful ipmlementation. In the interim, RSA has changed their professional services model.
Dec 13, 2016
RSA Via is an excellent application and product, RSA services leaves a lot to be desired. They ended up failing on us and had to be tightly manged.
Dec 9, 2016
The tool has a lot of performance issues. we havent experienced the tools capabilities to their full extent because since the tool has been live for two months the performance issue has not been resolved after multiple attempts from the vendor and their most sr engineering tiger team.
Dec 9, 2016
Poor support from time to time, long response times, months to sort out issues. Good relationship with the technical staff, they have all had great knowledge. Business contact has become much better the last year when a new KAM has been assigned. The product changes name too often which is confusing when working with it.
Dec 7, 2016
Product implementation went well once we were able to overcome some of the technical challenges...
Dec 5, 2016
The product does its job and has been an improvement for the business process, reducing the time for each review by 50%. The scope for the product was access review, initially for a limited number of systems. Still the implementation phase was far to long. Features demonstrated during the PoC proved to be customised causing issues and adding additional time to the implementation phase. Product support has been an issue where incindents doesn't get resolved in due time. Also not sure if RSA can deliver according to roadmap and make the product a true IGA solution.
Oct 19, 2016
When we were implementing this, RSA had just acquired the product/company called then Aveksa. Their transition made support somehow harder to get.