3.6 out of 5 (18 Ratings)
Feb 27, 2017
Sales and implementation team were strong. Overall support and number of bugs that presented themselves as we progress down the maturity model, specifically in the automated account lifecycle management space, grew and became difficult to manage.
Jan 19, 2017
RSA has been very helpful and willing to help us succeed.
Dec 9, 2016
The tool has a lot of performance issues. we havent experienced the tools capabilities to their full extent because since the tool has been live for two months the performance issue has not been resolved after multiple attempts from the vendor and their most sr engineering tiger team.
Dec 7, 2016
Product implementation went well once we were able to overcome some of the technical challenges...
Oct 19, 2016
When we were implementing this, RSA had just acquired the product/company called then Aveksa. Their transition made support somehow harder to get.
Jun 16, 2016
Easy to implement.
Jun 15, 2016
We had difficulty engaging the vendor during hypercare, but now that our 3rd party partner is out of the picture a direct line of communication is available. This has enhanced our relationship.
Jun 14, 2016
Working with both the vendor and a 3rd party vendor caused some confusion, but has worked out as we have gone live and anticipate then next phase.
Jun 13, 2016
Good customer service. Willing to meet goals and assist where needed. Very experienced and fast to respond. Willing to help out in situations.
Dec 8, 2015
Whenver we had any concerns or issues during implementation, problems were escalated quickly to help resolve the matter in a timely manner.