3.6 out of 5 (20 Ratings)

23 Verified Reviews

RSA Identity Management and Governance (RSA IMG)

Strong roadmap of integrated services but bugs hampered clean implementation.

The RSA Via product was selected because of their integrated product suite. Once implemented it will allow us to share and compare information across our RSA product deployments including our issue management and incident response platforms. the RSA roadmap was the strongest of the vendors we considered. Where RSA fell short was in the initial implementation. We ran into a number of bugs in the latest version that were showstoppers for our deployment. These issues impacted our timelines and we incurred additional implementation costs due to the delays. RSA has stepped up to help close the gap. The product was well received by end users and the clean GUI was a welcome change from our manual processes we had in place originally. We are looking forward to onboarding more systems and expanding the functionality deployed at our company to take full advantage of the product offerings and ROI.

RSA Identity Management and Governance (RSA IMG)

Tool is strong for user access review but still growing in automated lifecycle management.

Sales and implementation team were strong. Overall support and number of bugs that presented themselves as we progress down the maturity model, specifically in the automated account lifecycle management space, grew and became difficult to manage.

RSA Identity Management and Governance (RSA IMG)

Great product but extremely complex

RSA has been very helpful and willing to help us succeed.

RSA Identity Management and Governance (RSA IMG)

A Challenging Implementation but a Worthwhile Effort

RSA's professional services at the onset of the engagement were not up to par - but this changed rapidly as our feedback was received. Significant investment from the RSA team was ultimately made to help us achieve a successful ipmlementation. In the interim, RSA has changed their professional services model.

RSA Identity Management and Governance (RSA IMG)

RSA Via implementation

RSA Via is an excellent application and product, RSA services leaves a lot to be desired. They ended up failing on us and had to be tightly manged.

RSA Identity Management and Governance (RSA IMG)

Not ready for complex environment, endpoint and request workload, and multiple workflows.

The tool has a lot of performance issues. we havent experienced the tools capabilities to their full extent because since the tool has been live for two months the performance issue has not been resolved after multiple attempts from the vendor and their most sr engineering tiger team.

RSA Identity Management and Governance (RSA IMG)

Stable system but we need to learn how to get the most out of it.

Poor support from time to time, long response times, months to sort out issues. Good relationship with the technical staff, they have all had great knowledge. Business contact has become much better the last year when a new KAM has been assigned. The product changes name too often which is confusing when working with it.

RSA Identity Management and Governance (RSA IMG)

IAG Solution Delivers Signicant Increase in Provisioning Automation

Product implementation went well once we were able to overcome some of the technical challenges...

RSA Identity Management and Governance (RSA IMG)

Does its job but implementation requires time

The product does its job and has been an improvement for the business process, reducing the time for each review by 50%. The scope for the product was access review, initially for a limited number of systems. Still the implementation phase was far to long. Features demonstrated during the PoC proved to be customised causing issues and adding additional time to the implementation phase. Product support has been an issue where incindents doesn't get resolved in due time. Also not sure if RSA can deliver according to roadmap and make the product a true IGA solution.

RSA Identity Management and Governance (RSA IMG)

Implementation was complicated, but it delivers what it promises

When we were implementing this, RSA had just acquired the product/company called then Aveksa. Their transition made support somehow harder to get.