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identity-governance-administration fischer-international All Markets > Identity Governance and Administration

Fischer International

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Fischer Identity Suite (as a service)

    Fischer were vested in our success. We were up and running in 2 weeks on time on budget

    Overall Comment

    Exceptional customer focused. Great product with good roadmap. At the time, was the only on the market and we were the first customer in HED trying a SaaS for identity Management

    What one piece of advice would you give other prospective customers?

    We were the first to do Identity Management as a SaaS. We tried a POC first. If in doubt, do a PoC first

    What do you like most about the product or service?

    Simple, deliver as expected, save money, they are extension of my staff

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    nothing

    Service & support - overall comment

    Servcies exceeded our expectaions and the support is on time


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Identity Life Cycle

(1)
5.0

Entitlements Management

(1)
5.0

Access Requests

(1)
5.0

Workflow

(1)
5.0

Policy and Role Management

(1)
5.0

Access Certification

(1)
5.0

Fulfillment

(1)
5.0

Password Management

(1)
5.0

Reporting and Analytics

(1)
5.0

Auditing

(1)
5.0

Ease of Deployment

(1)
5.0

Scalability and Performance

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users


What was the nature of your involvement?

Executive Sponsor

Functional Assessment


Why did you purchase an Identity Governance and Administration Solution?

Augment/replace existing solution

Enable/improve security incident workflow and reporting

Improve compliance and risk management

Improve end user experience

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts


What other vendors were considered?

CA Technologies


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America