Loading product reviews...
4.5 out of 5.0 (4 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on ForgeRock but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): OpenAM, OpenDJ, OpenIDM

    ForgeRock Allowed us to think outside the box

    Overall Comment

    ForgeRock has been an excellent vendor to work with. their products allow us to think outisde the box and extend them to fit our own needs.

    What one piece of advice would you give other prospective customers?

    pre-planning and implementation design are key regardless of vendor. Make sure you understand exactly what you set out to do before you begin working with any vendor.

    What do you like most about the product or service?

    customizability, stability

    What do you dislike most about the product?

    Management user interface in OpenAM version 12. getting better in 13

    If you could start over, what would your organization do differently?

    spend more time on assesment of customer needs and external stakeholder feedback


  • 4 out of 5.0, Reviewed

    Product(s): OpenAM, OpenDJ, OpenIDM, Other...

    Implementation was lengthy, but end results are promising

    Overall Comment

    Products worked as advertised and allow for easy custom configration and scaling.

    What one piece of advice would you give other prospective customers?

    Be a regular at the user forums for FR community. Lots of great learnings from peers in those forums.

    What do you like most about the product or service?

    easy to implement and easy to configure

    What do you dislike most about the product?

    Auth Chain capabilities are not fully baked compared to our legacy services

    What one thing do you wish the vendor did differently?

    Provide a more robust out of the box auth chain solution. had to do a lot of config on that piece to meet our existing needs.

    If you could start over, what would your organization do differently?

    Moved to open source IAM platform years ago to control costs and allow for internal management of solution.


  • 4 out of 5.0, Reviewed

    Product(s): OpenAM, OpenDJ, OpenIDM

    Good bang for the buck

    Overall Comment

    Easy to work with, responsive but not always as helpful as I would like.

    What one piece of advice would you give other prospective customers?

    Good product but be prepared to do a fair amount of work to implement, upgrade and maintain.

    What do you like most about the product or service?

    Solid product and a good company to work with to implement their software.

    What do you dislike most about the product?

    Takes a fair amount of work to patch, upgrade and maintain.

    What one thing do you wish the vendor did differently?

    Continue to improve the products, make it easier to upgrade and patch.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): OpenAM, OpenDJ, OpenIDM

    Support team is very responsive.

    Overall Comment

    Product support are very responsive, and resolve support ticket in timely manner for project deployment on schedule.

    What do you like most about the product or service?

    Open source, installation is simple, script-able and very flexible.

    What do you dislike most about the product?

    Administration UI looks out-dated. Difficult custom extension module deployment.

    What one thing do you wish the vendor did differently?

    Simplify configurations and administrations.

    If you could start over, what would your organization do differently?

    Get developer training program.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.3

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5

Identity Life Cycle

(3)
4.0

Access Requests

(3)
4.3

Workflow

(2)
3.0

Policy and Role Management

(2)
4.0

Fulfillment

(1)
4.0

Password Management

(2)
4.5

Reporting and Analytics

(2)
2.0

Auditing

(3)
3.3

Ease of Deployment

(4)
4.0

Scalability and Performance

(4)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

Less than 100 licensed users


What was the nature of your involvement?

Functional Assessment

Maintenance and Support

Vendor/Product Selection

Application Lead

Development/Integration

Technical Assessment

Vendor Management

Other...


Why did you purchase an Identity Governance and Administration Solution?

Augment/replace existing solution

Improve compliance and risk management

Improve end user experience

Manage external users (customers/partners)

Cost management

Enable/improve security incident workflow and reporting

Manage internal users (employees/contractors)


What other vendors were considered?

CA Technologies

IBM

Okta

Oracle

Salesforce

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place?

North America