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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): OpenAM, OpenDJ, OpenIDM

    Support team is very responsive.

    Overall Comment

    Product support are very responsive, and resolve support ticket in timely manner for project deployment on schedule.

    What do you like most about the product or service?

    Open source, installation is simple, script-able and very flexible.

    What do you dislike most about the product?

    Administration UI looks out-dated. Difficult custom extension module deployment.

    What one thing do you wish the vendor did differently?

    Simplify configurations and administrations.

    If you could start over, what would your organization do differently?

    Get developer training program.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Identity Life Cycle

(1)
4.0

Access Requests

(1)
4.0

Policy and Role Management

(1)
3.0

Password Management

(1)
4.0

Reporting and Analytics

(1)
2.0

Auditing

(1)
4.0

Ease of Deployment

(1)
5.0

Scalability and Performance

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users


What was the nature of your involvement?

Application Lead

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Enable/improve security incident workflow and reporting

Improve compliance and risk management

Manage external users (customers/partners)


What other vendors were considered? Multiple responses allowed.

CA Technologies

IBM

Oracle


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America