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identity-governance-administration hitachi-id-systems All Markets > Identity Governance and Administration

Hitachi ID Systems

3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Hitachi ID Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Hitachi ID Identity and Access Management Suite

    Good product but not easy to customize.

    Overall Comment

    Product works as expected but customization isn't easy. Services are not dedicated to you during the deployment so takes longer than needed.

    What do you like most about the product or service?

    For windows, AS400, and SAP users, high adoption rate so far. Has cut calls and reset requests in half.

    What do you dislike most about the product?

    Lack of Mac support and difficult to customize.

    What one thing do you wish the vendor did differently?

    Mac support is limited and creates Keychain issues so they can use the AD password reset capabilities.


  • 5 out of 5.0, Reviewed

    Product(s): Hitachi ID Identity and Access Management Suite

    Implementation in our environment was't easy but Hitachi adapted and provided support!

    Overall Comment

    The Hitachi Consultants were easy to work with, very knowledgable and provided great onsite and remote support.

    What one piece of advice would you give other prospective customers?

    Stay engaged and ask lots of questions. Ensure you have a robust testing environment, High Availability and good DR procedures.

    What do you like most about the product or service?

    The IDM and Password manager solutions fit our needs in an enterprise environment with thousands of targets.

    What do you dislike most about the product?

    It has to be highly customized with large, enterprise environments.

    What one thing do you wish the vendor did differently?

    Better training.

    If you could start over, what would your organization do differently?

    Gain a better understanding of all the features we purchased and implement them at the same time.

    Service & support - overall comment

    Have had great support and service. Expeditious responses to tickets submitted and questions asked.

    Integration & Deployment - Overall comment

    Due to the high customization of our implementation, it took longer than expected to fully implement. But, Hitachi did a great job adjusting schedules.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Hitachi ID Identity and Access Management Suite

    Customizable as per our need, but require better support.

    Overall Comment

    Solution was customizable to meet our needs, but customization was slow and expensive.

    What one piece of advice would you give other prospective customers?

    Look to a more mainstream solutions.

    If you could start over, what would your organization do differently?

    Choose some product with better support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Identity Life Cycle

(2)
2.5

Entitlements Management

(2)
3.0

Access Requests

(2)
4.0

Workflow

(2)
3.0

Policy and Role Management

(2)
3.5

Access Certification

(2)
3.0

Fulfillment

(2)
3.5

Password Management

(3)
5.0

Reporting and Analytics

(3)
2.7

Auditing

(2)
3.5

Ease of Deployment

(3)
3.0

Scalability and Performance

(3)
3.3
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know


What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Maintenance and Support

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Augment/replace existing solution

Improve business process agility

Improve compliance and risk management

Improve end user experience

User self-service, reduced service desk contacts


What other vendors were considered? Multiple responses allowed.

Dell

Hitachi ID Systems

Oracle

RSA, The Security Division of EMC

SailPoint


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America