4 out of 5.0, Reviewed Oct 16, 2016
Currently workig with IBM to further leverage Identity Insight to be used in screening all transactions for senders and receivers that are known fraudsters. Their ability to understand our challenges, transactional data, and performance considerations has been criritcal to getting solutions that limits the impact to our consumers and partners. They have been able to provide prompt and immediate support for Production issues.
Focus on performance tuning early, ensuring you have a true pre-Prod environment in which to understand how well the Entitiy Search process will impact transactional performance.
Overall solution works well for our business case, built to be configured to how we need it to work.
No real dislikes, but overall performance in our environment and with the volume of data we process. Tuning to balance speed and accuracy the greatest challenge.
More pro-active involvement to bring professional services on-site at time of go-live.
Would likely engage IBM lab advocate and professional services earlier in the process to assist in performance tuning.
My experience is limited to the recent expansion of the tool itself, but response and capability have both been excellent.
5 out of 5.0, Reviewed Mar 6, 2016
ISIM product has a robust workflow engine which can be customized to fit in various business processed. With ability to write custom extensions in java, one can use it to call webservices, to send data to applications with custom identity stores. ISAM for eWeb is built for efficiency. It has low footprint and has hardly any overhead on transactions. ISAM and ISIM support is also excellent.
It is good to grow internal expertise in product. It will help with long support support and customize product as business needs change. It helps to have a team of system administrators and java developers managing and customizing ISIM. ISAM support team members should have good understanding of directory, web technlogies.
ISIM has a very robust workflow engine that can be customized to meet business needs. Excellent support for ISIM and ISAM.
IBM's ISIM support is exceptional. ISAM support can improve.
ISIM allows workflow customization and writing custom connectors. With that flexibility, data can be pushed/pulled from any end point. It is very easy to write custom webservices using ISIM API's. This allows for data feeds to come from any end point as long as end product can call a webservice. ISAM is a seasoned product, allowing various methods to meet backend application needs. It also has WAF built in with new release.
2 out of 5.0, Reviewed Dec 9, 2015
Vendor isn't engaged and partnering.
Try to see whether the vendor is willing to partner after implementation.
Breadth of offering, end to end.
Continuous conversation and partnership.
Evaluate other vendors with Industry standard template implemention. More OOB.
Not really engaged.
2 out of 5.0, Reviewed Dec 7, 2015
Post go-live support has been challenging.
Be very thorough with the contractual language.
ISIM has the capability of interfacing with many different end-point technologies.
The governance features of ISIM are cumbersome at best.
There seems to be a very small team dedicated to IAM as a service at IBM, it would be nice to see more resources dedicated to this space.
We need to focus on our processes first and then worry about implementing the technology in a sustainable manner.
There is a disconnect between IBM's project and operations team which makes on-going support a challenge.
ISIM integrates with many different end-point technologies for provisioning.
3 out of 5.0, Reviewed Dec 7, 2015
With the vendor buyout happening in the middle of implementation there was a lot of rework. Our QA environment was built with Lighthouse but our production was built with IBM. We are still trying to get them.
IBM in the Cloud issues we have had were mainly due to not starting over when they bought Lighthouse. However, they have been very helpful and willing to look into our environment.
The technical team is great.
ISIM reporting is not very good.
Ticketing system is hard to follow with IAM.
I would have rebuilt QA with IBM to make sure that IBM understood our needs.
We are still new in this space so the jury is still out on if they can handle our system.
Support is hard with the ticketing system but once we get the right people engaged - they are very good to work with.
QA still does not match our production environment.
4 out of 5.0, Reviewed Dec 2, 2015
Great tool set, recommend for all size of companies.
Don't jump into lot of things in the begning. Start with a simple use case.
Simple to use.
Use agile approach for implementation. Partner with a SI.