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3.5 out of 5.0 (8 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBM Security Identity Governance, IBM Security Identity Governance and Administration, IBM Security Identity Manager

    Functions are well designed

    Overall Comment

    The functions are well designed. The upgrade is easily to handle with. The cost for education is acceptable. The service is good and support is strong.

    What one piece of advice would you give other prospective customers?

    Find if the functions are good for your organization

    What do you like most about the product or service?

    their functions

    What do you dislike most about the product?

    integration

    What one thing do you wish the vendor did differently?

    Reduce the products and management cost

    If you could start over, what would your organization do differently?

    It id hard to say. But we may look for IBM products again


  • 4 out of 5.0, Reviewed

    Product(s): Tivoli Federated Identity Manager

    Customization heavy, but that's what you need in IAM

    Overall Comment

    Excellent product, lots of customization required


  • 4 out of 5.0, Reviewed

    Product(s): IBM Security Identity Governance, IBM Security Identity Manager

    Expanded product use successful, but performance tuning is required

    Overall Comment

    Currently workig with IBM to further leverage Identity Insight to be used in screening all transactions for senders and receivers that are known fraudsters. Their ability to understand our challenges, transactional data, and performance considerations has been criritcal to getting solutions that limits the impact to our consumers and partners. They have been able to provide prompt and immediate support for Production issues.

    What one piece of advice would you give other prospective customers?

    Focus on performance tuning early, ensuring you have a true pre-Prod environment in which to understand how well the Entitiy Search process will impact transactional performance.

    What do you like most about the product or service?

    Overall solution works well for our business case, built to be configured to how we need it to work.

    What do you dislike most about the product?

    No real dislikes, but overall performance in our environment and with the volume of data we process. Tuning to balance speed and accuracy the greatest challenge.

    What one thing do you wish the vendor did differently?

    More pro-active involvement to bring professional services on-site at time of go-live.

    If you could start over, what would your organization do differently?

    Would likely engage IBM lab advocate and professional services earlier in the process to assist in performance tuning.

    Service & support - overall comment

    My experience is limited to the recent expansion of the tool itself, but response and capability have both been excellent.


  • 5 out of 5.0, Reviewed

    Product(s): IBM Security Identity Governance and Administration, Other...

    Implementation was easy. Customizations help fulfill business rules.

    Overall Comment

    ISIM product has a robust workflow engine which can be customized to fit in various business processed. With ability to write custom extensions in java, one can use it to call webservices, to send data to applications with custom identity stores. ISAM for eWeb is built for efficiency. It has low footprint and has hardly any overhead on transactions. ISAM and ISIM support is also excellent.

    What one piece of advice would you give other prospective customers?

    It is good to grow internal expertise in product. It will help with long support support and customize product as business needs change. It helps to have a team of system administrators and java developers managing and customizing ISIM. ISAM support team members should have good understanding of directory, web technlogies.

    What do you like most about the product or service?

    ISIM has a very robust workflow engine that can be customized to meet business needs. Excellent support for ISIM and ISAM.

    Service & support - overall comment

    IBM's ISIM support is exceptional. ISAM support can improve.

    Integration & Deployment - Overall comment

    ISIM allows workflow customization and writing custom connectors. With that flexibility, data can be pushed/pulled from any end point. It is very easy to write custom webservices using ISIM API's. This allows for data feeds to come from any end point as long as end product can call a webservice. ISAM is a seasoned product, allowing various methods to meet backend application needs. It also has WAF built in with new release.


  • 2 out of 5.0, Reviewed

    Product(s): IBM Security Identity Governance and Administration

    Implementation is difficult which requires lot of customization.

    Overall Comment

    Vendor isn't engaged and partnering.

    What one piece of advice would you give other prospective customers?

    Try to see whether the vendor is willing to partner after implementation.

    What do you like most about the product or service?

    Breadth of offering, end to end.

    What one thing do you wish the vendor did differently?

    Continuous conversation and partnership.

    If you could start over, what would your organization do differently?

    Evaluate other vendors with Industry standard template implemention. More OOB.

    Service & support - overall comment

    Not really engaged.


  • 2 out of 5.0, Reviewed

    Product(s): IBM Security Identity Manager

    Implementation was cumbersome and many issues are still unresolved post go-live phase.

    Overall Comment

    Post go-live support has been challenging.

    What one piece of advice would you give other prospective customers?

    Be very thorough with the contractual language.

    What do you like most about the product or service?

    ISIM has the capability of interfacing with many different end-point technologies.

    What do you dislike most about the product?

    The governance features of ISIM are cumbersome at best.

    What one thing do you wish the vendor did differently?

    There seems to be a very small team dedicated to IAM as a service at IBM, it would be nice to see more resources dedicated to this space.

    If you could start over, what would your organization do differently?

    We need to focus on our processes first and then worry about implementing the technology in a sustainable manner.

    Service & support - overall comment

    There is a disconnect between IBM's project and operations team which makes on-going support a challenge.

    Integration & Deployment - Overall comment

    ISIM integrates with many different end-point technologies for provisioning.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Security Identity Manager, Tivoli Federated Identity Manager

    Start over again if your vendor is bought out.

    Overall Comment

    With the vendor buyout happening in the middle of implementation there was a lot of rework. Our QA environment was built with Lighthouse but our production was built with IBM. We are still trying to get them.

    What one piece of advice would you give other prospective customers?

    IBM in the Cloud issues we have had were mainly due to not starting over when they bought Lighthouse. However, they have been very helpful and willing to look into our environment.

    What do you like most about the product or service?

    The technical team is great.

    What do you dislike most about the product?

    ISIM reporting is not very good.

    What one thing do you wish the vendor did differently?

    Ticketing system is hard to follow with IAM.

    If you could start over, what would your organization do differently?

    I would have rebuilt QA with IBM to make sure that IBM understood our needs.

    Product capabilities - overall comment

    We are still new in this space so the jury is still out on if they can handle our system.

    Service & support - overall comment

    Support is hard with the ticketing system but once we get the right people engaged - they are very good to work with.

    Integration & Deployment - Overall comment

    QA still does not match our production environment.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Security Identity Governance

    Easy Implementation.

    Overall Comment

    Great tool set, recommend for all size of companies.

    What one piece of advice would you give other prospective customers?

    Don't jump into lot of things in the begning. Start with a simple use case.

    What do you like most about the product or service?

    Simple to use.

    What do you dislike most about the product?

    Cost.

    If you could start over, what would your organization do differently?

    Use agile approach for implementation. Partner with a SI.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.3

Ability to understand your organization's needs

(7)
3.9

Timely and complete response to product questions

(7)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.8

How long did your deployment take?

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.6

Ease of integration using standard APIs and tools

(7)
3.9

Quality and availability of end-user training

(7)
3.0

Ease of deployment

(8)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.6

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(7)
4.1

Quality of technical support

(7)
4.1

Quality of peer user community

(5)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.8

Identity Life Cycle

(7)
4.0

Entitlements Management

(7)
3.9

Access Requests

(6)
3.7

Workflow

(6)
3.8

Policy and Role Management

(6)
3.8

Access Certification

(7)
3.1

Fulfillment

(7)
3.7

Password Management

(7)
3.9

Reporting and Analytics

(7)
3.1

Auditing

(7)
3.6

Ease of Deployment

(8)
3.1

Scalability and Performance

(8)
3.9
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

100,000 or more licensed users

Less than 100 licensed users

10,000 to 24,999 licensed users

500 to 999 licensed users

Don't know


What was the nature of your involvement?

Application Lead

Maintenance and Support

Development/Integration

Vendor Management

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve business process agility

Manage external users (customers/partners)

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Augment/replace existing solution

Enable/improve security incident workflow and reporting

External audit recommendation

Improve compliance and risk management

Cost management

Improve end user experience

Other...


What other vendors were considered?

CA Technologies

CyberArk

Dell (RSA)

Oracle

Dell

IBM

Identity Automation

NetIQ

SailPoint

Other...


What were the key factors that drove your decision?

Product roadmap and future vision

Product functionality and performance

Breadth of services

Financial/organizational viability

Overall cost

Strong services expertise

Pre-existing relationships

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa