3.6 out of 5 (11 Ratings)
Apr 27, 2017
Overall experience was very good. We used it for 3 different populations - B2B, B2C, and internal. Flexible and customizable and met all of our requirements and needs. Support is excellent. You need an experienced staff to implement. The upgrades to major versions can be painful if you have customized the environment.
Dec 13, 2016
Vendor delivery of feature and functionality that are important to the business. There were no commitment to timeline and concrete delivery dates. Feature availability were projected but some were missed.
Dec 9, 2016
The project collaboration was very good overall. Partially the vendor (CrossIdeas) did not understand the internal throughput times. Missing functionalities were created quickly and easily. After the Go-Live and since it is IBM, feature requests are no longer easy to submit or are closed with the comment "works as designed".
Dec 7, 2016
Strong technical support and product maturity. Extremely knowledgable service staff and architectural leadership. Strong reputation helped with Client Expectations and Oversight. Contract negotiation took a lot longer that expected.
Dec 7, 2016
Interation was good in: - identifying good 3rd party system integrator who took care of the implementation - organizing few days of in house workshop with both IBM and system integrator to understand the solution Could improve: - the solution doesn't have modules to collect identity data from other IBM products such as QRadar or Cognos
Dec 6, 2016
Strong IBM sales and handoff to implementation vendor; weak feature set and implementation limitations.
Dec 3, 2016
The functions are well designed. The upgrade is easily to handle with. The cost for education is acceptable. The service is good and support is strong.
Nov 30, 2016
Excellent product, lots of customization required
Nov 29, 2016
IBM has been willing to provide guidance and technical support through the design phase which helped guide our end solution. They have provided high quality resources to work on the project and been flexible throughout the whole time. The client executive has been easy to work with and alway willing to do anything that will assist in the delivery and reviewed our licneing arrangement to provide the lowest cost possible and provide options to purchase IGI within the current licencing arrangement at the best cost. throughout this project I have been impressed by the work done by IBM to support DIBP sucessfully delivering all project milestones to date.
Nov 29, 2016
Positive aspect: better and faster user provisioning, overall control of accesses and used, no more exception on rules negative aspect: need organization review, no more exception on rules, lack of flexibility