Dec 7, 2016
Strong technical support and product maturity. Extremely knowledgable service staff and architectural leadership. Strong reputation helped with Client Expectations and Oversight. Contract negotiation took a lot longer that expected.
Dec 6, 2016
Strong IBM sales and handoff to implementation vendor; weak feature set and implementation limitations.
Dec 3, 2016
The functions are well designed. The upgrade is easily to handle with. The cost for education is acceptable. The service is good and support is strong.
Nov 30, 2016
Excellent product, lots of customization required
Oct 16, 2016
Currently workig with IBM to further leverage Identity Insight to be used in screening all transactions for senders and receivers that are known fraudsters. Their ability to understand our challenges, transactional data, and performance considerations has been criritcal to getting solutions that limits the impact to our consumers and partners. They have been able to provide prompt and immediate support for Production issues.
Mar 6, 2016
ISIM product has a robust workflow engine which can be customized to fit in various business processed. With ability to write custom extensions in java, one can use it to call webservices, to send data to applications with custom identity stores. ISAM for eWeb is built for efficiency. It has low footprint and has hardly any overhead on transactions. ISAM and ISIM support is also excellent.
Dec 9, 2015
Vendor isn't engaged and partnering.
Dec 7, 2015
Post go-live support has been challenging.
Dec 7, 2015
With the vendor buyout happening in the middle of implementation there was a lot of rework. Our QA environment was built with Lighthouse but our production was built with IBM. We are still trying to get them.
Dec 2, 2015
Great tool set, recommend for all size of companies.