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identity-governance-administration identity-automation All Markets > Identity Governance and Administration

Identity Automation

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): RapidIdentity

    IAM with Identity Automation was a huge success!

    Overall Comment

    What stood out the most was the vendors dedication to customer service! Their engineers were very knowlegable. Implementation was faster than originally expected, which was great! They really know their software, how it could work in my environment, and their experience in the education realm.

    What one piece of advice would you give other prospective customers?

    To really do their homework and gather as much information they can about what their goals are and what they want in an IAM product. Also to understand that it is a process and not a project.

    What do you like most about the product or service?

    Technical Support is great! Fast response times and very curtious and customer focused staff !

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    Federated SSO and User account provisioning.

    Service & support - overall comment

    Identity Automation scores very high marks on customer service and support. They always put the customer first. They contact you right away after a ticket has been placed - even if it is to say they will get back to you! You're never left wondering!

    Integration & Deployment - Overall comment

    We had a phased-in approach, so deployment was well planned, well communicated and easy.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Identity Life Cycle

(1)
5.0

Entitlements Management

(1)
5.0

Access Requests

(1)
5.0

Workflow

(1)
3.0

Policy and Role Management

(1)
4.0

Access Certification

(1)
5.0

Fulfillment

(1)
4.0

Password Management

(1)
5.0

Reporting and Analytics

(1)
5.0

Auditing

(1)
4.0

Ease of Deployment

(1)
5.0

Scalability and Performance

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

10,000 to 24,999 licensed users


What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Augment/replace existing solution

Enable/improve security incident workflow and reporting

Improve business process agility

Improve compliance and risk management

Improve end user experience

User self-service, reduced service desk contacts


What other vendors were considered? Multiple responses allowed.

Dell

NetIQ

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America