3.4 out of 5 (18 Ratings)

18 Verified Reviews

NetIQ Identity Manager

Upgrades are painful, support resources and documentation are lacking.

The initial implementation was a challenge, but we completed. Our current upgrade to 4.5.X is not going well at all. We are required to depricate the RBE method for provisioning roles. This means that we need to convert over 2,000 roles the the new resources format which is very painful process because NetIQ has no tools for their customers to do this. We are also having issues with getting the 4.5.X version of the user application to work with Oracle 12c. There are also issues with SSPR 4.0 and Oracle 12c, as well as browser connectivity issues through our loadbalancer. NetIQ support has not been much help, issues have been diverted to backline support and their developers. Because of this, we have been starting to look at other vendor's offerings.

NetIQ Identity Manager

Upgrades are lengthy, painful and time-consuming.

I've only been involved in the last year. The response time from the vendor has not been great. The tool is very, very difficult and time consuming to upgrade.

NetIQ Identity Manager

Rock solid IDM. Worry they might be being left behind.

Solid IDM product. Seem slow to adapt to shift to cloud technologies. Also seems quite expensive.

NetIQ Identity Manager

Highly Capable Product if you know what you are getting.

The capability and functionality of NetIQ was something that we were looking for. We needed a technology that was highly customizable for a wide variety of uses. They are one of the oldest and most tested solutions out there so we felt the risk was minimal but the capability was almost unlimited.

NetIQ Identity Manager

Implementations was easy. Internal rules were difficult to acquire complete picture.

Most of the initial implementation was based around already estalished business roles and tasks. In the end most of rules and tasks were incomplete and caused additional problems. The application itself was easy to implement and learn how processes functioned.

NetIQ Access Governance Suite (AGS)

Beautiful plumbing but the Access Request UI is in need of a major upgrade.

NetIQ's Access Governance is comprised of two products - Access Requests and Access Reviews. We moved to NetIQ because they are the only vendor in the industry that offers a real-time-event-driven architecture that doesn't require heavy, burdensome collections that take days to complete when dealing with millions of users in our identity vault. The UI for Access Requests is poor at best, however, we moved forward on the promise of their roadmap and a commitment to modernize the UI so that it is at least as good as their Access Review product interface, which is excellent. The hardest part of the implementation was developing the REST drivers. NetIQ consultants are the first to admit how ugly the code can get when wading into XML innards wrapped by REST end points.

NetIQ Identity Manager

Underestimated the need to change business processes to make this completely successful.

Solution works reliably and scales well as our organization continues to grow.

NetIQ Identity Manager

Implementation was challenging and needed more analysis.

The product is good but support is limited. Need to buy extra support.

NetIQ Identity Manager

Netiq provides both flexibility and control which is important to make us successful.

I like the strategy and direction proposed. The releases were slow at first, but I really like the recent traction and feature improvements made.

NetIQ Identity Manager

Product provides many features but we ran into many minor issues with its functionality.

I found the product to be difficult to manage and maintain in the long term. I feel it's probably a combination of the implementing vendor and the product.