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4.3 out of 5.0 (17 ratings)

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We have aggregated ratings data on Okta but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    OKTA SSO is a reliable product that easily integrates with applications that support SAML

    Overall Comment

    Product works very well and applications that support SAML integrate easily. Lacks easy customization options for the login page which became a big issue for management who wanted to be able to tweak individual page elements.

    What one piece of advice would you give other prospective customers?

    Unless you have the development resources, use the out of the box features provided by the OKTA application.

    What do you like most about the product or service?

    Great customer support, SAML applications integrate very easily with OKTA. OKTA provides a long list of pre-existing vendor configurations wizards to allow for a quick SSO integration.

    What do you dislike most about the product?

    Lack of customization.

    What one thing do you wish the vendor did differently?

    Offered better customization options that would not have to be maintained by our IT staff, specifically the login page.

    If you could start over, what would your organization do differently?

    We initially went down the path of using a custom login screen with OKTA which resulted in an unmaintainable solution that we had to roll back due to lack of IT development resources.


  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Straight Forward

    Overall Comment

    Very straight forward and easy to deply

    What one piece of advice would you give other prospective customers?

    Don't get lock down to 3 years contract since this is emerging market.

    What do you like most about the product or service?

    Vast collection of the partners

    What do you dislike most about the product?

    Very limited on premise solution

    If you could start over, what would your organization do differently?

    Make sure we have a development Okta environment and ask for a hybrid (on-premise/cloud) solution.


  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Great SSO Program with Many Third Party Support

    Overall Comment

    OKTA SSO is great, it adds a extra level of security for logging into OKTA itself. The support they have is also a great and is very responsive. I recommend having SSO as it really eliminates the need to tell users to generate multiple logins and also allows users to access applications on our network remotely without any VPN software. I personally love OKTA and the convience it supplies.

    What one piece of advice would you give other prospective customers?

    I recommend doing some research and making sure that OKTA supports the third party plug-ins. It does not have full support for some applications I previously used but for the most part it has great integreation with the big name such as Workday and WebEx.

    What do you like most about the product or service?

    I like the fact that it is a single sign on. It makes everyday life a lot easier and makes all our most used apps commonly accessible without a VPN while in other companies I worked for required VPN for everything.

    What do you dislike most about the product?

    As mentioned a lack of support for some applications. Aside from that, it is a great product.

    What one thing do you wish the vendor did differently?

    Nothing, they are doing great and the system works great. Aside from the recent hack, there has been no downtime or hiccups.

    If you could start over, what would your organization do differently?

    Switch to OKTA sooner. OKTA makes life a lot easier and is great to see the efficiency it has on a company. I worked for many companies but this was the first to use OKTA and I am impressed.


  • 4 out of 5.0, Reviewed

    Product(s): Okta Platform

    Great easy to use solution to manage internal and external identities

    Overall Comment

    Good end user experience. Easy to setup and maintain and fast roll out to applications

    What one piece of advice would you give other prospective customers?

    Test the solution prior buying with your applications and all application offered via a browser.

    What do you like most about the product or service?

    Ease of use and ease of managiing the solution and the agility to roll out application to external identities.

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Verify compatibility with all internet browsers


  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Great product, but a few things to improve.

    Overall Comment

    The product is great and has a lot of possibilities. However the technical support from Okta can be improved. Furthermore two factors authentication with PKI certificates is still not available.

    What one piece of advice would you give other prospective customers?

    Make sure you have a clear roadmap and a exhaustive test plan before iplementing.

    What do you like most about the product or service?

    end-user experience and two factor with the mobile app.

    What do you dislike most about the product?

    that we can't integrate internal PKI certs for authentication.

    What one thing do you wish the vendor did differently?

    be more transparent on the product limitations.

    If you could start over, what would your organization do differently?

    Find the right partner for technical support and escalation within Okta. They need to get more mature when dealing with global organizations.


  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Implementation was straight foward

    Overall Comment

    They have been a good vendor to partner with

    What one piece of advice would you give other prospective customers?

    Their SAML certificates are self signed.

    What do you like most about the product or service?

    Easy to deploy.

    What do you dislike most about the product?

    Lacking reports.

    What one thing do you wish the vendor did differently?

    Allow third party certificates or install a PKI environment that can be verified by a CA.

    If you could start over, what would your organization do differently?

    Make sure our implementation partners have the knowledge required for our complex environment.


  • 5 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Great customer support and stable product

    Overall Comment

    great customer support, stable environment

    What one piece of advice would you give other prospective customers?

    provide end users head up and how-to document

    What do you like most about the product or service?

    stable and easy to use

    What do you dislike most about the product?

    syncing to active directory take some times.

    What one thing do you wish the vendor did differently?

    Provide how-to document for end users

    If you could start over, what would your organization do differently?

    provide end users head up and document

    Service & support - overall comment

    fast and accurate support


  • 5 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Quick turn-up with very little training.

    Overall Comment

    We are 100% cloud-enabled company and needed an effective tool to manage user access to all of our services. Okta has been great to for this. We have over 50 applications tied into Okta and get very few incidents associated due to with access problems to any of these apps.

    What one piece of advice would you give other prospective customers?

    Start small and add addiitonal services over time once you have a good feel for it.

    What do you like most about the product or service?

    Extremely easy new user setup and very little post-setup support needed.

    If you could start over, what would your organization do differently?

    Not much. things have worked out as planned

    Service & support - overall comment

    Very quick to respond.


  • 5 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    The Ferrari of SSO - Great product for a high cost

    Overall Comment

    Overall, great experience, great product and it works.

    What one piece of advice would you give other prospective customers?

    Check out other vendors fully, Okta is everything they say they are, it is a great product but do you really need a Ferrari when a Cadillac will do?

    What do you like most about the product or service?

    It worked and it worked well, very easy to setup and use.

    What do you dislike most about the product?

    Price

    What one thing do you wish the vendor did differently?

    Lower cost

    If you could start over, what would your organization do differently?

    We could have done the same for less with another vendor.

    Service & support - overall comment

    Techs are rock solid and were able to answer any question and resolve any issue.


  • 3 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    You need to know whether your company is ready for modern authentication.

    Overall Comment

    You need to know whether your company is ready for modern authentication.

    What one piece of advice would you give other prospective customers?

    Learn about modern authentication and take time to test all your use cases

    What do you like most about the product or service?

    Cloud-based and low footprint on premises

    What do you dislike most about the product?

    The consulting services are not ready to support enterprises in a realistic manner.

    What one thing do you wish the vendor did differently?

    Be more helpful in planning projects realistically

    If you could start over, what would your organization do differently?

    Learn more about modern authentication

    Service & support - overall comment

    Support is pretty good.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
4.3

Ability to understand your organization's needs

(17)
4.3

Timely and complete response to product questions

(17)
4.4

Pricing and contract flexibility (pricing and terms)

(14)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(17)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.9

Ease of integration using standard APIs and tools

(14)
4.4

Quality and availability of end-user training

(13)
4.0

Ease of deployment

(16)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
4.4

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(16)
4.3

Quality of technical support

(16)
4.1

Quality of peer user community

(12)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
4.5

Identity Life Cycle

(14)
4.1

Entitlements Management

(13)
4.4

Access Requests

(12)
4.2

Workflow

(13)
4.2

Policy and Role Management

(14)
4.0

Access Certification

(11)
4.4

Fulfillment

(11)
4.4

Password Management

(14)
4.3

Reporting and Analytics

(14)
3.6

Auditing

(12)
3.9

Ease of Deployment

(14)
4.6

Scalability and Performance

(14)
4.6
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know

10,000 to 24,999 licensed users

1,000 to 9,999 licensed users

100 to 249 licensed users

500 to 999 licensed users


What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Functional Assessment

Rollout and Install

Application Lead

Maintenance and Support

Vendor/Product Selection

User Training

Vendor Management

Development/Integration


Why did you purchase an Identity Governance and Administration Solution?

Improve business process agility

Improve end user experience

Manage internal users (employees/contractors)

Improve compliance and risk management

Manage external users (customers/partners)

User self-service, reduced service desk contacts

Cost management

Enable/improve security incident workflow and reporting

Augment/replace existing solution

External audit recommendation

Other...


What other vendors were considered?

Onelogin Inc

Dell

Okta

RSA, The Security Division of EMC

Atos

CA Technologies

IBM

Omada

Oracle

SailPoint

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Overall cost

Strong customer focus

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong user community

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America