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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Okta but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    OKTA Implementation

    Overall Comment

    OKTA implementation has been really flawless for SSO with many applications like ServiceNow etc. Only 1 thing to watch is User synch using Active directory

    What one piece of advice would you give other prospective customers?

    POC with different scenarios

    What one thing do you wish the vendor did differently?

    Change the model of licensing to more users so tat it can be used by more users

    If you could start over, what would your organization do differently?

    Do a longer POC with few more applications and scenarios

    Service & support - overall comment

    Some more handholding during implemenatation


  • 4 out of 5.0, Reviewed

    Product(s): Okta Single Sign-On

    Ease of implementation and setting up new SSO.

    Overall Comment

    Overall the integration has been great. It was easy and quick for us to create new SSO with new vendor based on the abundance of existing templates. We came across some challenges getting Okta to work with Citrix XenMobile. Looking forward to enabling multi-factor authentication and/or certificate based authentication for mobile devices.

    What one piece of advice would you give other prospective customers?

    Do your due diligence and planning well. Finding out what applications are ready for integration immediately. Determine the low hanging fruits.

    What do you like most about the product or service?

    Availability of different templates for SAML.

    What do you dislike most about the product?

    the service is relatively costly.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Create a strategy and do more due diligence to speed up the enrollment of new vendors to make sure we get as many applications into Okta SSO as possible.

    Service & support - overall comment

    The service was great getting us off the ground and hitting the road running on the first batch of applications.


  • 5 out of 5.0, Reviewed

    Product(s): Okta Platform

    Great identity as a service solution. Broad support for Cloud services.

    Overall Comment

    Very good solution with broad support for cloud providers. Very good support.

    What one piece of advice would you give other prospective customers?

    Identify a list of your sanctioned cloud services and engage the business "owners" of these cloud services. "Sell" the value of the federated identity solution to the business in terms of the ease of use for end users.

    What do you like most about the product or service?

    It works well.

    What one thing do you wish the vendor did differently?

    Continue to add additional integrations and push on cloud service providers to reduce/eliminate their fees for SAML/SSO implementation. Continue to strengthen event and log management options. Consider adding an endpoint posture assessment feature.

    If you could start over, what would your organization do differently?

    Leverage the resources that Okta provides, and ensure that all cloud service owners/admins participate in the Okta training.

    Product capabilities - overall comment

    A strong IDaaS solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.3

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Identity Life Cycle

(2)
4.0

Entitlements Management

(2)
4.0

Access Requests

(2)
4.0

Workflow

(2)
4.0

Policy and Role Management

(1)
5.0

Access Certification

(2)
4.0

Fulfillment

(2)
4.0

Password Management

(1)
5.0

Reporting and Analytics

(2)
3.0

Auditing

(2)
3.5

Ease of Deployment

(1)
5.0

Scalability and Performance

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

Less than 100 licensed users


What was the nature of your involvement?

Functional Assessment

Executive Sponsor

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Improve business process agility

Improve compliance and risk management

Improve end user experience

Manage internal users (employees/contractors)

Manage external users (customers/partners)

Other...


What other vendors were considered? Multiple responses allowed.

Onelogin Inc

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Overall cost

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America