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4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Omada but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Omada Identity Suite (OIS)

    Product is solid, superior auditing, but could be more innovative.

    Overall Comment

    Project management and executive engagement has been exceptional. Omada is customizable to a multitude of processes to improve access provisioning. Development team has a wide range of knowledge and expertise.

    What one piece of advice would you give other prospective customers?

    Stay engaged during the implemenation process. The team goes the extra mile.

    What do you like most about the product or service?

    Auditing capabilities and attestation processes.

    What do you dislike most about the product?

    Limited interfaces and lack of 3rd party support and development vendors.

    What one thing do you wish the vendor did differently?

    Innovate to keep up with standards introduced by competing vendors. Develop for the move mobile workforce.

    If you could start over, what would your organization do differently?

    Clean up the data before implementing the solution Streamline process before automating.


  • 4 out of 5.0, Reviewed

    Product(s): Omada Identity Suite (OIS)

    implementation is easy as long as your processes are well defined

    Overall Comment

    product is fullfilling our requirements.

    What one piece of advice would you give other prospective customers?

    make sure you have an exhaustive view of the applications you want to provision via the tool as it may require extra development.

    What do you like most about the product or service?

    easy to use and user interface sharepoint like

    What do you dislike most about the product?

    lots of customization. out of the box limited.

    What one thing do you wish the vendor did differently?

    provide a better assessment of the previous provisionings

    If you could start over, what would your organization do differently?

    start users management processes from scratch and not carry on legacy ones.


  • 5 out of 5.0, Reviewed

    Product(s): Omada Identity Suite (OIS)

    The product offers great flexibility.

    Overall Comment

    Basic workflows included, but with the abillity to customize to our specific business process needs.

    What one piece of advice would you give other prospective customers?

    Have a good insight in how your HR handles your masterdata.

    What do you like most about the product or service?

    The flexibility that the suite has, without needing any additional coding.

    If you could start over, what would your organization do differently?

    Faster implementation of the IAM system.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Identity Life Cycle

(3)
4.7

Entitlements Management

(3)
4.7

Access Requests

(3)
4.7

Workflow

(3)
5.0

Policy and Role Management

(3)
4.7

Access Certification

(3)
4.7

Fulfillment

(3)
4.7

Password Management

(3)
4.7

Reporting and Analytics

(3)
4.7

Auditing

(2)
4.5

Ease of Deployment

(3)
4.7

Scalability and Performance

(3)
4.7
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

1,000 to 9,999 licensed users


What was the nature of your involvement?

Application Lead

Maintenance and Support

User Training

Vendor/Product Selection

Development/Integration

Executive Sponsor

Technical Assessment

Vendor Management


Why did you purchase an Identity Governance and Administration Solution?

User self-service, reduced service desk contacts

Improve business process agility

Improve end user experience

Manage internal users (employees/contractors)

Augment/replace existing solution

Cost management

Enable/improve security incident workflow and reporting

External audit recommendation

Improve compliance and risk management


What other vendors were considered?

IBM

CA Technologies

SAP

Dell (RSA)

SailPoint


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus

Strong services expertise

Product roadmap and future vision

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place?

North America

Latin America

APAC

Asia/Pacific

EMEA

Europe, Middle East and Africa