4 out of 5.0, Reviewed Oct 12, 2016
Dealing with our account manager and the support has been great. The product works really well for us and provide a good amount of flexibility and can be tweaked with some imagination to do other things. Using the APIs can greatly improve some of the limitations / lack of flexibility and are fairly easy to use. We never had a major incident specific to us (not mentioning global platform outage) but the support could improve the reactiveness of the resolutions (even though we only have good things to say about the teams in the exchanges we have had). The customization of the user interface and the messaging through the interface is very limited and currently only allows to have a branded look and feel but no information
Define your requirements beforehand and prior to get to a demo. After establishing those requirements, we contacted Gartner to validate our approach and have Gartner provide recommendations on top vendors (magic quadrants and additioanl information). Then we ask for a demo and sent the vendors (OneLogin and others) our requirements to get the input. Providing an initial list of applications to the vendor helps defining what is delivered by default by the vendor versus what will have to be customized
The product is easy to use and easy to manage. Improvements are being made on a regular basis and the customer support teams provide custom connectors fairly easily
* Support not available directly and is not always the most reactive * Requiring new features is based on community votes and is really really slow if there is not a big push
Nothing really, it went really well
Nothing, the implementation and the current management really went like a breeze without using their professional services
Support answers are usually of good quality and thorough. Customer specific incidents could usually be addressed faster.
5 out of 5.0, Reviewed Sep 8, 2016
Fantastic experience working with the vendor
validate your internal requirement to ensure what you are looking for matches what been delivered by the vendor
That the vendor is hearing our concerns and requirements and working to address gaps.
provides a pay as you go pricing model to enable a flexible onboarding of the user pricing.
Wouldn't have done anything differently, though perhaps leave pricing conversation to the last.
We've yet to implement to provide an answer for this response.
4 out of 5.0, Reviewed Aug 19, 2016
Vendor was one of the few willing to promise social (FB, Twitter, etc) support along with enterprise SSO (AD, LDAP, etc.)
Carefully define all of your requirement criteria.
5 out of 5.0, Reviewed Mar 14, 2016
It coverd all function we required and good suuport in Japanese
There are a lot of vender in this market. You'd like to better choice with your good SIer.
SSO with security
Not so far.
It cover our coporate applications including SaaS.
4 out of 5.0, Reviewed Aug 11, 2015
The vendor has been very responsive in addressing our needs.
Make sure the application you wish to use with the SAML configuration is fully supported. Not all applications are set up to do user provisioning/de-provisioning.
Ease of use.
They have a simple design that is easy to use and administer. The agents used on-prim are being improved but can at times be unstable.
We would not do much different. Comparing the separate vendors is fairly easy.
They are fast to respond and resolve most problems.
We have only had one issue with the product. It was not able to authenticate to force.com's FEDRAMP instances and took a few months to resolved. They had to work with salesforce for this to be accomplished.