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identity-governance-administration onelogin-inc All Markets > Identity Governance and Administration

Onelogin Inc

4.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on Onelogin Inc but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): OneLogin

    Easy setup, extensible, and with free options to see if it meets your needs

    Overall Comment

    The rollout was smooth to the point where we're helping other companies deploy OneLogin.


  • 4 out of 5.0, Reviewed

    Product(s): OneLogin

    Really good implementation support from OneLogin

    Overall Comment

    Had extremely good implementation support from OneLogins german office. They made a technician directly available to handle any questions/help needed. Implementation went relatively smooth, we had to contact them a few times to enable some functionality. But they were very responsive. The IDM part runs smoothly and stable now, so quite a positive experience.

    What one piece of advice would you give other prospective customers?

    Make sure the documentation is uptodate for the integrations you need. Also negotiate heavily, there are many good IDM's

    What do you like most about the product or service?

    Very stable product. Extremely many integrations.

    What do you dislike most about the product?

    Because OneLogin supports so many applications/services, all the documentation is not completely updated.

    What one thing do you wish the vendor did differently?

    Need more focus on MDM

    If you could start over, what would your organization do differently?

    We'd do more testing before implementation.

    Service & support - overall comment

    We had extremely competent and available support from OneLogins technician through the entire deployment.


  • 4 out of 5.0, Reviewed

    Product(s): OneLogin

    Powerful tool and easy implementation but lacks some UX customization

    Overall Comment

    Dealing with our account manager and the support has been great. The product works really well for us and provide a good amount of flexibility and can be tweaked with some imagination to do other things. Using the APIs can greatly improve some of the limitations / lack of flexibility and are fairly easy to use. We never had a major incident specific to us (not mentioning global platform outage) but the support could improve the reactiveness of the resolutions (even though we only have good things to say about the teams in the exchanges we have had). The customization of the user interface and the messaging through the interface is very limited and currently only allows to have a branded look and feel but no information

    What one piece of advice would you give other prospective customers?

    Define your requirements beforehand and prior to get to a demo. After establishing those requirements, we contacted Gartner to validate our approach and have Gartner provide recommendations on top vendors (magic quadrants and additioanl information). Then we ask for a demo and sent the vendors (OneLogin and others) our requirements to get the input. Providing an initial list of applications to the vendor helps defining what is delivered by default by the vendor versus what will have to be customized

    What do you like most about the product or service?

    The product is easy to use and easy to manage. Improvements are being made on a regular basis and the customer support teams provide custom connectors fairly easily

    What do you dislike most about the product?

    * Support not available directly and is not always the most reactive * Requiring new features is based on community votes and is really really slow if there is not a big push

    What one thing do you wish the vendor did differently?

    Nothing really, it went really well

    If you could start over, what would your organization do differently?

    Nothing, the implementation and the current management really went like a breeze without using their professional services

    Service & support - overall comment

    Support answers are usually of good quality and thorough. Customer specific incidents could usually be addressed faster.


  • 5 out of 5.0, Reviewed

    Product(s): OneLogin

    Fantastic experience, looking for solid delivery of new features in the future

    Overall Comment

    Fantastic experience working with the vendor

    What one piece of advice would you give other prospective customers?

    validate your internal requirement to ensure what you are looking for matches what been delivered by the vendor

    What do you like most about the product or service?

    That the vendor is hearing our concerns and requirements and working to address gaps.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    provides a pay as you go pricing model to enable a flexible onboarding of the user pricing.

    If you could start over, what would your organization do differently?

    Wouldn't have done anything differently, though perhaps leave pricing conversation to the last.

    Service & support - overall comment

    We've yet to implement to provide an answer for this response.


  • 4 out of 5.0, Reviewed

    Product(s): OneLogin

    Implementation was easy, and vendor accomidated customer requests into deployement.

    Overall Comment

    Vendor was one of the few willing to promise social (FB, Twitter, etc) support along with enterprise SSO (AD, LDAP, etc.)

    What one piece of advice would you give other prospective customers?

    Carefully define all of your requirement criteria.


  • 5 out of 5.0, Reviewed

    Product(s): Single Sign On

    It's easy to deploy and use!

    Overall Comment

    It coverd all function we required and good suuport in Japanese

    What one piece of advice would you give other prospective customers?

    There are a lot of vender in this market. You'd like to better choice with your good SIer.

    What do you like most about the product or service?

    SSO with security

    What do you dislike most about the product?

    Not so far.

    What one thing do you wish the vendor did differently?

    Market position

    Product capabilities - overall comment

    It cover our coporate applications including SaaS.


  • 4 out of 5.0, Reviewed

    Product(s): Single Sign On

    Inexpensive and works very well.

    Overall Comment

    The vendor has been very responsive in addressing our needs.

    What one piece of advice would you give other prospective customers?

    Make sure the application you wish to use with the SAML configuration is fully supported. Not all applications are set up to do user provisioning/de-provisioning.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Authentication agents.

    What one thing do you wish the vendor did differently?

    They have a simple design that is easy to use and administer. The agents used on-prim are being improved but can at times be unstable.

    If you could start over, what would your organization do differently?

    We would not do much different. Comparing the separate vendors is fairly easy.

    Service & support - overall comment

    They are fast to respond and resolve most problems.

    Integration & Deployment - Overall comment

    We have only had one issue with the product. It was not able to authenticate to force.com's FEDRAMP instances and took a few months to resolved. They had to work with salesforce for this to be accomplished.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.3

Ability to understand your organization's needs

(6)
4.7

Timely and complete response to product questions

(6)
4.5

Pricing and contract flexibility (pricing and terms)

(6)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.3

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(6)
3.7

Ease of deployment

(5)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(5)
4.8

Quality of peer user community

(2)
2.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.3

Identity Life Cycle

(5)
4.2

Entitlements Management

(5)
4.2

Access Requests

(2)
4.0

Workflow

(3)
3.0

Policy and Role Management

(4)
4.3

Access Certification

(3)
3.3

Fulfillment

(4)
4.5

Password Management

(4)
4.8

Reporting and Analytics

(5)
3.4

Auditing

(4)
4.3

Ease of Deployment

(5)
4.8

Scalability and Performance

(5)
4.8
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know

100,000 or more licensed users


What was the nature of your involvement?

Maintenance and Support

Application Lead

Functional Assessment

Rollout and Install

Technical Assessment

Vendor Management

Development/Integration

Vendor/Product Selection

User Training

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve end user experience

Improve business process agility

Improve compliance and risk management

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Augment/replace existing solution

Cost management

Enable/improve security incident workflow and reporting

Other...


What other vendors were considered?

Okta

Onelogin Inc

CA Technologies

Fischer International

Hitachi ID Systems

IBM

Omada

RSA, The Security Division of EMC

Salesforce

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Financial/organizational viability

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

APAC

Latin America