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2.9 out of 5.0 (16 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    product review is great, but devil is in the details of design, architecture & spare cash.

    Overall Comment

    Licensing extremely complex, different answers about licensing with different people. Extremely expensive total cost of deployment.

    What one piece of advice would you give other prospective customers?

    think twice before committing, take a lot of time together, collect and understand requirements and rationality.

    What do you like most about the product or service?

    great suite of tools, name recognition, reliability, etc.

    What do you dislike most about the product?

    PAM needs a long way to go, enterprise licenses needed for PAM usage, up front costing during proposal phase.

    What one thing do you wish the vendor did differently?

    vendor needs to ensure everyone is on the same page. Bad surprise at the end of the phase to reveal to the sponsor that his expectations are different from the reality.

    If you could start over, what would your organization do differently?

    more thorough requirements gathering and get sign-off, clear understanding of cost.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Oracle Identity Management

    Overall Comment

    We went into the implementation and beyond fully aware of what we were getting into. It is a complex space to be in and a complex product. Because of that complexity, it can do anything and the tool will adapt to your business processes, not the other way around. ID Management/Governance is as much a process as a technology (actually more of a process!). Ensure certain things like internal governance, clear line of ownership and good process documentation are in place prior to implementation. The vendor advises such things and should not be taken lightly.

    What one piece of advice would you give other prospective customers?

    See the rest of my review. Ensure things like governance and process are clearly defined and documented!

    What do you like most about the product or service?

    Flexibility! If you can dream it, OIG can do it.

    What do you dislike most about the product?

    Oracle Support.

    What one thing do you wish the vendor did differently?

    Simplified the process of complex workflows.

    If you could start over, what would your organization do differently?

    Start sooner! We are very happy with our product selection.

    2 of 2 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    OIG is a leader in market if you are looking for a product where you can customize.

    Overall Comment

    OIG has been great as we have in house capability to maintain it. We got support from Oracle management whenever we ran into issues in terms of patches and other issues.

    What one piece of advice would you give other prospective customers?

    Don't go on words or documents but see it working using PoC. Also get similar scale customer feedback.

    If you could start over, what would your organization do differently?

    I would like to see how IDM solution handles cloud based, IOT, mobile security and other advanced use case and make decision based on that.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Implementation upgrade was not easy, due to lack of internal governance of the project.

    Overall Comment

    The vendor was not fully engaged until much later in the lifecycle of the project. I take some responsibility since previous management did not have a good working relationship with the vendor.

    What one piece of advice would you give other prospective customers?

    Consider all the future initiatives that are a part of your companies strategic plan, prior to making a decision. Don't expect that they will become leaders in a space they don't currently dominate.

    What do you like most about the product or service?

    Ability to utilize connectors to legacy systems..

    What do you dislike most about the product?

    End User experience is complex. The product is not easily configurable; you definitely need a developer onsite.

    What one thing do you wish the vendor did differently?

    Be more transparent about their product and be more price competitive.

    If you could start over, what would your organization do differently?

    Main take away would be to consider all the leaders in the industry prior to making a decision.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Great Support.

    Overall Comment

    Great Support.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Implementation and improvements have been difficult.

    Overall Comment

    Complex product. Need a strong team to maintain it. Even simple changes require programming. Will only recommend to large enterprise with complex needs and appropriate resources.

    What one piece of advice would you give other prospective customers?

    Governance - must have business fully engaged. We missed this target and had downfalls from it. Resource Alignment - Ensure appropriate ongoing maintenance resources are committed by the organization.

    What do you like most about the product or service?

    Strong capabilities.

    What do you dislike most about the product?

    Complexity.

    What one thing do you wish the vendor did differently?

    Offered cloud based solution.

    If you could start over, what would your organization do differently?

    We are starting over. Currently looking at more configuration based solutions. We have found some great potentials among IDaaS vendors.

    Integration & Deployment - Overall comment

    Had two deployments and both went very poor.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    OIM Requires High Cost in Support.

    Overall Comment

    Support for oracle itself has always been non personalized. We received majority of our support via a third party implementation partner. The solution itself requires high level programming expertise and costly implementation services. On going support cost are extremely high due to the programming nature of the product.

    What one piece of advice would you give other prospective customers?

    If you are set on using Oracle's identity solution, make sure you factor in the cost of dedicated programming staff, QA Staff and cost of implementation partner.

    What do you like most about the product or service?

    Highly customizable, but comes at a high cost of development. If your shop is not a development shop you may run into trouble.

    What do you dislike most about the product?

    Skills level needed to manage this product.

    What one thing do you wish the vendor did differently?

    Oracle should move in the direction of other SaaS vendors.

    If you could start over, what would your organization do differently?

    We would have picked a vendor that provide high level of configuration instead of programming to get our business process implemented.


  • 1 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Implementation is hard and updgrade is not easy.

    Overall Comment

    It's extremely complex and not easy to use.

    What one piece of advice would you give other prospective customers?

    There are a lot of better and simplified products in the market.

    What do you like most about the product or service?

    None.

    What do you dislike most about the product?

    Hard to use.

    What one thing do you wish the vendor did differently?

    Better support, less complex product, and less buggy product.

    If you could start over, what would your organization do differently?

    Choose another product.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    OIG has all the bells and whistles, but lags a lot in terms of product quality.

    Overall Comment

    Product has all the features that an enterprise needs, but it is very complex to manage on an on-going basis. Support cost is very high as the product complexities require more resources, and to add to the pain support from vendor for product issues is not up to the industry standards.

    What one piece of advice would you give other prospective customers?

    Plan on investing for a huge maintanence cost associated with the daily day to day operations. If you don't have good and closer relationship with Oracle, don't even consider the product.

    What one thing do you wish the vendor did differently?

    Rather than investing in technology, look for how to make product more solid with our frequent platform changes.

    If you could start over, what would your organization do differently?

    I would re-assess if there is any other product in the industry which is more stable.

    Service & support - overall comment

    One of the worst product support I have ever seen. Unless you escalate to very high level managemet and create a SEV1 high escalation ticket, there is no way to get hold of some knowledgeable person to support your issue.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Implementation and integration was difficult with above average customer service.

    Overall Comment

    OIG version that was implemented was not stable enough, some old connectors stopped working. Vendor was able to provide patches for the features for certification customization but still was not meeting 100% business cases. Need to heavily customize internally with third party services. Overall customer service was good but product still unstable.

    What one piece of advice would you give other prospective customers?

    Investigate various niche product instead of going with the same product stack.

    What do you dislike most about the product?

    Old features are dropped abruptly with no path for smooth migration or transition.

    If you could start over, what would your organization do differently?

    Could have gone with a niche product for certification.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
3.2

Ability to understand your organization's needs

(13)
3.2

Timely and complete response to product questions

(13)
3.1

Pricing and contract flexibility (pricing and terms)

(11)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
2.7

How long did your deployment take?

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(14)
3.5

Ease of integration using standard APIs and tools

(14)
3.1

Quality and availability of end-user training

(14)
2.7

Ease of deployment

(15)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(15)
2.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(15)
3.1

Quality of technical support

(15)
2.9

Quality of peer user community

(15)
3.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(16)
3.1

Identity Life Cycle

(12)
3.4

Entitlements Management

(12)
3.2

Access Requests

(11)
3.1

Workflow

(12)
3.3

Policy and Role Management

(11)
2.9

Access Certification

(14)
3.4

Fulfillment

(11)
3.2

Password Management

(10)
3.0

Reporting and Analytics

(12)
2.8

Auditing

(13)
3.0

Ease of Deployment

(13)
2.2

Scalability and Performance

(13)
3.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

1,000 to 9,999 licensed users

50,000 to 99,999 licensed users

100,000 or more licensed users

25,000 to 49,999 licensed users

Fewer than 100 licensed users

Less than 100 licensed users


What was the nature of your involvement?

Maintenance and Support

Application Lead

Development/Integration

Rollout and Install

Functional Assessment

Technical Assessment

Vendor/Product Selection

User Training

Vendor Management

Executive Sponsor

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve business process agility

Improve compliance and risk management

Augment/replace existing solution

Manage internal users (employees/contractors)

Enable/improve security incident workflow and reporting

Improve end user experience

User self-service, reduced service desk contacts

Manage external users (customers/partners)

External audit recommendation

Cost management

Other...


What other vendors were considered? Multiple responses allowed.

IBM

RSA, The Security Division of EMC

SailPoint

CA Technologies

Oracle

Courion

Dell

NetIQ

Fischer International

SAP

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Product functionality and performance

Strong consulting partnership

Strong services expertise

Overall cost

Financial/organizational viability

Strong user community

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America