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3.0 out of 5.0 (30 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    Implementation of new version was successful with no major issues

    Overall Comment

    Response from Oracle used to be faster in the past.

    What one piece of advice would you give other prospective customers?

    Make sure you work with a good integration partner.

    What do you like most about the product or service?

    Implementation of new version was successful with no major issues.

    What do you dislike most about the product?

    Oracle response time and licesning model/costs.

    What one thing do you wish the vendor did differently?

    Respond quicker.


  • 1 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    OIM Should Be Avoided At All Costs, Literally

    Overall Comment

    Extremely, excessively expensive. Return lousy, interface lousy, expected integration with other tools lousy, limit on flat-file loads was not known

    What one piece of advice would you give other prospective customers?

    Don't choose Oracle, choose anything else

    What do you like most about the product or service?

    Replacing it

    What do you dislike most about the product?

    Everything

    What one thing do you wish the vendor did differently?

    Shutdown the program so my company would not have purchased it.

    If you could start over, what would your organization do differently?

    Not choose Oracle


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    Great solution if you have the man power to configure / support the solution.

    Overall Comment

    Using Oracle Managed Cloud Services worked well for implemantation, there were some implemenation problems (and for a suite of products this complex thats par for the course) but Oracle did finally deliver a stable platform. We currently provision / deprovision accounts into OID and AD, along with Exchange (on-prem)

    What one piece of advice would you give other prospective customers?

    Make sure you have either internal tallent or a good partner to help with the inital implemantation

    What do you like most about the product or service?

    Once set is completed, its a stable platform

    What one thing do you wish the vendor did differently?

    Grant more access to the production systems during build out for debugging log files

    If you could start over, what would your organization do differently?

    Have a longer run way for implemenation, issues take time to find / fix in any system.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    Need to decrease the complications in the product

    Overall Comment

    There is many features which doesnt work with product.So every time need to upgrade the version.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite, Oracle Identity Manager

    Rough road to implementation, upgrade and maintain.

    Overall Comment

    The Oracle Identity stack has lots of capability. However, that comes with high complexity and the tool was developed with integrators in mind. The availability of skilled people is also an issue.

    What one piece of advice would you give other prospective customers?

    Take your time during evaluation, ask tough questions and demo everything. Do not beleive on vendor's words.

    What do you like most about the product or service?

    The list of features and capability.

    What do you dislike most about the product?

    poor customer support. Revolving door for their employees (for us that means skills)

    What one thing do you wish the vendor did differently?

    Provide better technical support and keep their people.

    If you could start over, what would your organization do differently?

    Do a light weight implementation. Do not sync everything at once or try big bang approach.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    OIM

    Overall Comment

    The biggest issues my team experiences as end users of the OIM tool is the response time. With PS3 upgrade, it has improved somewhat, but for the most part OIM interface can be very frustrating for our Security Analysts to use due to the slow response time.

    What one piece of advice would you give other prospective customers?

    require specific metrics based on back end processing and user interface experience.

    What do you like most about the product or service?

    The automation capabilites it provided to our group.

    What do you dislike most about the product?

    Response time and how the screens seem to waist a lot of space with blank space yes, where there is text the users have to scroll left or right to see additional fields. Interface could be more user friendly. Just needs more work.

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    require specific metrics based on back end processing and user interface experience.

    Integration & Deployment - Overall comment

    Integration has been very slow. A couple of years.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Implementation was easy but had technical challenges with scale

    Overall Comment

    OUD aims to be Oracle's unifying solution in the LDAP/Directory space. It aims to be a replacement to ODSEE and has features and capabilities of a Virtual Directory. It also is being certified to support Oracle applications exclusively using OID. Overall, our experience with the product has been very positive. The actual installation and deployment is relatively simple. Migration of data (especially from ODSEE to OUD) is relatively simple. There was some initial challenges with receiving suppor from the Vendor when we experienced challenges with deployment of OUD to be our premiere Directory Service for Identity (LDAP) aware applications. Service Requests through Oracle's MetaLink seemed to have some issues when it comes to assignment (to a technical agent) and hand-off (when the SR was being transitioned from one time-zone to another). However, we were able to work with the both Oracle's Support Organization's management chain and the actual OUD Product development team to have a more satisfying and engaging relationship (through a series of conference calls and webex sessions). We were able to gain the traction and visibility we needed to help resolve issues we had with the product and to be able to present the solution to our customer base. Both the support and product organizations within the Vendor were eager to work with us and provide us status and update to help resolve the issues we encountered. We were eventually able to present Oracle Unified Directory as our primary and preferred Directory solution for hundreds of (enterprise and custom) applications. We also were able to leverage OUD's Enterprise User Security (EUS) to provide IAM and account lifecycle management to our Oracle Database namespace.

    What one piece of advice would you give other prospective customers?

    We did not fully reproduce our production environment within our non production environment. This includes deploying a non prod environment with many replicated nodes over remote distances. Deploying a stage environment that closely mimics your production environment (above testing product functionality) is going to help prepare you for any issues you may face with your deployment.

    What do you like most about the product or service?

    The product is able to satisfy most of our requirements and was able to replace a major LDAP/Directory infrastructure within our company. We were able to leverage OUD's virtualization capabilities to also address use-cases for customers that had issues migrating to the new solution. Ultimately, OUD's EUS (Enterprise User Security) was also a main driver and a great feature that this solution provided.

    What do you dislike most about the product?

    We encountered some stability issues with this product's replication when we grew our environment to a large scale over long distances. This has been fixed by later versions. Having those stability issues presented concerns for us during the time of deployment and adoption.

    What one thing do you wish the vendor did differently?

    The initial interaction we had with the vendor when it came to responding to our Service Request when we encountered issue was a little rough. Their support team did not seem connected and aligned with our goals. This changed after we voiced concerns over this interaction. We were able to get the vendor to involve the Support and Development team's involvement in solving the issues we encountered. I wish the vendor was able to respond with this level of service from the start.

    If you could start over, what would your organization do differently?

    Some of the biggest issues we encountered was that the product itself had some issues as we scaled the solution across a large number of replicated nodes across data centers across remote regions.

    Service & support - overall comment

    The service and development teams were very helpful. However, this took a little time (after we escalated the issue) from having htis type of response.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    Oracle Identity Manager - Big and powerful, but cumbersome.

    Overall Comment

    Oracle provides good customer service, and has highly available teams for engagement. The bug fix process is reasonably fast. The product is expensive to own and we find that our developers typically need to get involved in work that we had hoped would be more easily pushed to operations staff, making our time to deliver services somewhat slow.

    What one piece of advice would you give other prospective customers?

    Ensure you understand whether you are a good fit for standardized services such as workflow and forms. Customization and it's associated complexity has long-term impact, slowing upgrades and introducing more points of failure. Consider the SaaS model now offered by Oracle so you don't have to own the infrastructure. Be cognizant that your OIM infrastructure and the credentials to all of your target systems create a very high-value target. Protect it! Design it correctly with this in mind to ensure you don't have to fix it later.

    What do you like most about the product or service?

    OIM has been solid when it comes to managing identities. We have a complex technology landscape and Oracle is big enough to handle it.

    What do you dislike most about the product?

    It is very 'heavy'. We have to plan far in advance when we want to customize or upgrade. It takes a lot of resources to manage the infrastructure and application.

    What one thing do you wish the vendor did differently?

    It would be best if the product could be upgraded/patched without bringing the service offline. Perhaps via a simpler fail over and fail back method. Additionally, simplification of development and managing connectors would make this less 'heavy'.

    If you could start over, what would your organization do differently?

    We'd evaluate our cost of ownership differently as we'd underestimated the cost of deploying new connectors and targets and getting full value is taking longer than we'd planned.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle Identity Manager

    Very robust however difficult product to implement

    Overall Comment

    Very robust however product is tech challenge to implement. Vendor support is poor.

    What one piece of advice would you give other prospective customers?

    Temper your requirements

    What do you like most about the product or service?

    Its potential.

    What do you dislike most about the product?

    The vendor

    What one thing do you wish the vendor did differently?

    Provide useful SR support

    If you could start over, what would your organization do differently?

    Look closer at alternative solutions.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Identity Governance (OIG) Suite

    Implementation is difficult and costly

    Overall Comment

    The vendor was responsive and helpful in deployment

    What one piece of advice would you give other prospective customers?

    Look at multiple products, keep your end users in mind and look for ease of use.

    What do you like most about the product or service?

    The capabilities are endless and almost anything can be accomlished with enough developement and deep pockets.

    What do you dislike most about the product?

    The difficulty in deployment and all the necessary development to get functions working

    What one thing do you wish the vendor did differently?

    I'm not sure there is anything they could do differently in this case. It would be nice if they had more out of the box flexibility and not everything required so much development work.

    If you could start over, what would your organization do differently?

    Try to convince management that ROI shouldn't be a driver with a product that changes like the wind.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(24)
3.0

Ability to understand your organization's needs

(25)
3.3

Timely and complete response to product questions

(25)
3.2

Pricing and contract flexibility (pricing and terms)

(22)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(29)
2.9

How long did your deployment take?

12 months or more

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(26)
3.5

Ease of integration using standard APIs and tools

(26)
3.4

Quality and availability of end-user training

(26)
2.8

Ease of deployment

(27)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(29)
2.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(27)
3.0

Quality of technical support

(27)
2.9

Quality of peer user community

(25)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(30)
3.3

Identity Life Cycle

(25)
3.6

Entitlements Management

(23)
3.2

Access Requests

(20)
3.0

Workflow

(22)
3.2

Policy and Role Management

(22)
3.0

Access Certification

(25)
3.1

Fulfillment

(22)
3.4

Password Management

(19)
3.2

Reporting and Analytics

(21)
2.5

Auditing

(23)
3.0

Ease of Deployment

(25)
2.3

Scalability and Performance

(24)
3.1
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

100,000 or more licensed users

1,000 to 9,999 licensed users

Less than 100 licensed users

25,000 to 49,999 licensed users

50,000 to 99,999 licensed users

10,000 to 24,999 licensed users

Fewer than 100 licensed users


What was the nature of your involvement?

Development/Integration

Application Lead

Maintenance and Support

Technical Assessment

Functional Assessment

Vendor/Product Selection

Rollout and Install

User Training

Executive Sponsor

Vendor Management

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve business process agility

Improve compliance and risk management

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Augment/replace existing solution

Improve end user experience

Enable/improve security incident workflow and reporting

Manage external users (customers/partners)

Cost management

External audit recommendation

Other...


What other vendors were considered?

IBM

SailPoint

CA Technologies

Oracle

RSA, The Security Division of EMC

Quest Software (Dell)

Courion

Dell

Fischer International

ForgeRock

NetIQ

Okta

SAP

Beta Systems

CyberArk

Hitachi ID Systems

Salesforce

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product roadmap and future vision

Product functionality and performance

Breadth of services

Financial/organizational viability

Strong services expertise

Overall cost

Strong consulting partnership

Strong user community

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America