4 out of 5.0, Reviewed Aug 15, 2016
The preparatory work on the tool was key to the success of the rollout. We spent months standardizing our processes before tackling the technical aspects - can't stress how important that is for any IAM rollout and implementation across a large enterprise. There were some challenges that came up that were significant; however not insurmountable. Duplicate and orphan IDs had to be addressed via a Global Unique Identifier project run in parallel that was not anticipated. Thousands of orphan accounts had to be remediated manually but in fairness, that wasn't the fault the tool. The other "fix" was a workaround to deal with issues with Sailpoint IIQ not working with or able to handle nested ACLs (a key thing for us with users of applications in dozens of countries in different ADs and different AD forests). We have an interim database to accept and flatten files for IIQ consumption. Again not insurmountable but a bit different from the promises made around full AD and easy integration directly into the tool.
focus on your processes and data quality before you rollout.
user interface is easy to upgrade and adjust based on user feedback.
Fast tracked nested ACLs solutions.
get better assurances on AD integration and nested ACLs.
Sailpoint is responsive but can't say I'm always pleased with the answers.
4 out of 5.0, Reviewed Jul 7, 2016
Our experience with SailPoint has been very positive. They with the help of a third party vendor has eased much of the implementation and integration burdens and concerns.
Bring in a partner to organize and assess your current systems, processes, people and tools to ensure you adjust your approach for success.
Service Now integration and compliance reporting are excellent.
You always want more connectors for easier integration.
Be a bit more transparent on current versus future capabilities.
Clarify the end user benefits versus the compliance and security reporting and where we need to adjust current business and compliance engagement to correctly support the implementation.
4 out of 5.0, Reviewed Apr 29, 2016
Great product, fair support. Often product support just requests mountains of information (logs, etc) and doesn't ever resolve the issue or get to the root cause.
Partner with an implementer.
Flexibiliy, UI, Intuitive.
Often product support just requests mountains of information (logs, etc) and doesn't ever resolve the issue or get to the root cause.
Provide better support.
Bring in an SME on retainer for after roll out.
3 out of 5.0, Reviewed Apr 6, 2016
While a great product and does what it says but there are issues in how it implements its workflows. For a security product security wasn't well implemented.
Do a thorough security review before choosing a vendor.
Implement password change using technology that is not over 8 years old.
Get a better understanding of how the product actually implements the workflows.
While the main product offering is good when using this for other processes it relied heavily on our own custom written code that it was replacing.
While the vendor is responsive there were issues when security problems were brought to their attention. Seemed unlikely to change how their product is implemented.
Time to deploy this product is longer than expected and integration with other tools relies heavily on custom code.
4 out of 5.0, Reviewed Dec 9, 2015
Excellent product and services.
Get proper training. The tool is great, but you still need to learn how to utilize it properly; so that, you can make the most out of the tool.
The culture. The relationship. Listening to our needs and share thier visions/roadmaps.
The GUI gears toward the end users/managers. So for those users, the layout makes sense and easy to use. But it's not Admin friendly; too many "clicks" to get to what the Access Admin. needs to do. This doesn't impact our firm thus far as we have our own solution for our Access Admin.
Have different design on the DB side
The product does what it claims to do. They are not trying to oversell it.
4 out of 5.0, Reviewed Dec 9, 2015
Completely satisfied with the vendor. Mostly satisfied with the product (our initial deployment was on 6.2, upgraded to 6.4 in 2015). Was able to use much of the product OOTB, however certain key user experiences had to be custom built due to missing or imperfect OOTB options. Also, product internal access controls do not provide the degree of configurability that our large enterprise requires. Vendor plans to resolve some of these issues in the next version release (many were already on the roadmap without us having to ask).
Find and retain experienced SailPoint implementers to ensure a successful program!
Focus on usability.
Very good at account management and access management/review OOTB. Less good at "identity" (vs. account) management; password management UX not as sophisticated as our company would have liked.
Having experienced 3rd party product implementers, and/or 3rd party resources who can stay with the project long-term to develop that experience, will greatly enhance the success chances of the project. With SailPoint, given its recent significant customer growth, finding such resources can be a challenge. Think about it up front!
3 out of 5.0, Reviewed Dec 9, 2015
Understand your roadmap and strategy and understand the tool.
It has more to offer.
Really understand the full capability of this tool.
Good for what we are using it for.
5 out of 5.0, Reviewed Dec 8, 2015
Very customer focused and open to feedback. Very accessible product and solution experts.
Very flexible solution. You're able to build best practices but also is able to handle your unique use cases that you may have to implement in the short term until you can more standardize your process.
Very strong product and set of capabilities. Not lacking in many areas overall. IIQ can be the centerpiece of your IAM architecture.
4 out of 5.0, Reviewed Dec 8, 2015
Satisfied with overall experience.
Research products in detail.
Do the hard-work ahead of time for an easy implementation.
Currently going over the implementation.
4 out of 5.0, Reviewed Dec 8, 2015
The product is solid and the partnership is working.
Manage the implemetation with in-house Project Management resources and limit the hours of a PM provided by the implementation vendor.
It is meeting our needs and expectations. The people supporting us at SailPoint work with us to succeed. They handle issues professionally and want their customers to succeed. This validated we made the right choice in an IAM partner.
Lack of documentation. Everything we need is not on the customer website.
Spend more time looking for an implementation team with more time and expertise. Hire additional in-house developers to retain the knowledge. Dedicate one person for documentation. The vendor did not leave us with any.
Overall, we are satisfied with the product. We have implemented the LCM portion, connected to 10+ domains and 2 sources of truth.
We had our bumps. PM had too many projects to keep up with ours so added little value. Engineers were also over allocated. Ultimately, it all worked out and SailPoint went above and beyond to get us across the finish line.