4 out of 5.0 (53 ratings)
52 Verified Reviews

IdentityIQ 

Vendor support inadequate for smooth implementation

Available vendor resorces and documentation were inadequate and/or inexperienced in deployment

IdentityIQ 

Great full-feature solution

Very well supported and great customer response.

IdentityNow

Slow out of the gate to setup, but easy implementation to the enterprise.

IdentityNow certainly had growing pains throughout our implementation. Initially, things were slow and cumbersome, but SailPoint has come a LONG way in the past 6-9 months with regard to IdentityNow. Ease of deployment to the enterprise went smoothly.

IdentityIQ 

Implementation was straight forward. We had to work through few software bugs.

Overall good response to open issues.

IdentityIQ 

Ease of implementation and flexibility are key

Overall, the solution was up and running and replacing a widely used, extremely outdated, homegrown solution rather quickly. The learning curve was minimal considering the decades long tenure of the previous solution and a significant portion of the user base. The ability to fit a variety of transition scenarios into the tool (automated fulfilment for solutions that are capable, workflow management for sytems that aren't, and simple free form requests for solutions not ready for prime time) allowed for a more rapid adoption and sunset of the previous solution. Also, a faster socialization to the tool.

IdentityNow

Easy to implement if you have your internal ducks in a row

Partnering with SailPoint was a natural choice. We'd rather pay a bit more for imlementation services so we could deal directly with the vendor, rather than spend less and work with a middle man. It was challenging as part way through the implementation our SailPopint Project lead left the porganization and little to no hand over of project happened. We ended up burning implementation time re-hashing almost everything concerning the project, however SailPoint did comp us that time back.

IdentityIQ 

Very capable product with improving capabilities

Very positive experience rooted in receptive support structure, broad user community, and relatively ease of configuration

IdentityIQ 

Great Tool, Avoid Too Much Customization

Our experience with SailPoint has been very positive. We worked with SailPoint and a third party vendor to implement Identity IQ and replace our existing platform. SailPoint has continued to be a strong partner to us, consistently requests feedback, and is very responsive to questions and comments.

IdentityIQ 

Market Leading Product that requires Enterprise-level Expertise to Leverage Fully

Product hits all of our primary marks. We have been able to implement the majority of the functionality necessary to meet our business needs, and the product has continued to grow and mature at more or less the same pace as our business need. The product is exceptionally strong in its ability to manage user and entitlement certification, and this will only improve as mobile capabilities are added to the platform. Integrating the platform with 'standard' targets (e.g. AD, LDAP, ERP, etc.) can be reasonably straightforward, but implementing integrations with custom targets requires significant expertise to manage. The architecture of connector/collectors directly impacts the performance of the system relative to aggregations, so must be carefully considered. This is where an experienced third-party implementor would be very valuable to organizations looking to make rapid progress. Finding skilled and experienced resources for our organization for development, integration and operational support is challenging, so we have generally focused on growing the talent from within in conjunction with Sailpoint's solid educational programs.

IdentityNow

Implementation was quick and painless

Overall, setting up and getting started was easy! Professional services were always available to assist. Support though responsive sometimes asked for hte same infomation multiple times as it was moved to different groups.