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3.9 out of 5.0 (26 ratings)

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We have aggregated ratings data on SailPoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Set up is easy but the devil is in the details and the underlying processes.

    Overall Comment

    The preparatory work on the tool was key to the success of the rollout. We spent months standardizing our processes before tackling the technical aspects - can't stress how important that is for any IAM rollout and implementation across a large enterprise. There were some challenges that came up that were significant; however not insurmountable. Duplicate and orphan IDs had to be addressed via a Global Unique Identifier project run in parallel that was not anticipated. Thousands of orphan accounts had to be remediated manually but in fairness, that wasn't the fault the tool. The other "fix" was a workaround to deal with issues with Sailpoint IIQ not working with or able to handle nested ACLs (a key thing for us with users of applications in dozens of countries in different ADs and different AD forests). We have an interim database to accept and flatten files for IIQ consumption. Again not insurmountable but a bit different from the promises made around full AD and easy integration directly into the tool.

    What one piece of advice would you give other prospective customers?

    focus on your processes and data quality before you rollout.

    What do you like most about the product or service?

    user interface is easy to upgrade and adjust based on user feedback.

    What one thing do you wish the vendor did differently?

    Fast tracked nested ACLs solutions.

    If you could start over, what would your organization do differently?

    get better assurances on AD integration and nested ACLs.

    Service & support - overall comment

    Sailpoint is responsive but can't say I'm always pleased with the answers.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Implementation of IAM is complex, but SailPoint makes it much easier.

    Overall Comment

    Our experience with SailPoint has been very positive. They with the help of a third party vendor has eased much of the implementation and integration burdens and concerns.

    What one piece of advice would you give other prospective customers?

    Bring in a partner to organize and assess your current systems, processes, people and tools to ensure you adjust your approach for success.

    What do you like most about the product or service?

    Service Now integration and compliance reporting are excellent.

    What do you dislike most about the product?

    You always want more connectors for easier integration.

    What one thing do you wish the vendor did differently?

    Be a bit more transparent on current versus future capabilities.

    If you could start over, what would your organization do differently?

    Clarify the end user benefits versus the compliance and security reporting and where we need to adjust current business and compliance engagement to correctly support the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Powerful IAM platform with normal vendor support.

    Overall Comment

    Great product, fair support. Often product support just requests mountains of information (logs, etc) and doesn't ever resolve the issue or get to the root cause.

    What one piece of advice would you give other prospective customers?

    Partner with an implementer.

    What do you like most about the product or service?

    Flexibiliy, UI, Intuitive.

    What do you dislike most about the product?

    Often product support just requests mountains of information (logs, etc) and doesn't ever resolve the issue or get to the root cause.

    What one thing do you wish the vendor did differently?

    Provide better support.

    If you could start over, what would your organization do differently?

    Bring in an SME on retainer for after roll out.


  • 3 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Implementation was difficult, the product should implement current security architecture.

    Overall Comment

    While a great product and does what it says but there are issues in how it implements its workflows. For a security product security wasn't well implemented.

    What one piece of advice would you give other prospective customers?

    Do a thorough security review before choosing a vendor.

    What one thing do you wish the vendor did differently?

    Implement password change using technology that is not over 8 years old.

    If you could start over, what would your organization do differently?

    Get a better understanding of how the product actually implements the workflows.

    Product capabilities - overall comment

    While the main product offering is good when using this for other processes it relied heavily on our own custom written code that it was replacing.

    Service & support - overall comment

    While the vendor is responsive there were issues when security problems were brought to their attention. Seemed unlikely to change how their product is implemented.

    Integration & Deployment - Overall comment

    Time to deploy this product is longer than expected and integration with other tools relies heavily on custom code.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    The product is great. Get proper training, so that you can fully utilize the product.

    Overall Comment

    Excellent product and services.

    What one piece of advice would you give other prospective customers?

    Get proper training. The tool is great, but you still need to learn how to utilize it properly; so that, you can make the most out of the tool.

    What do you like most about the product or service?

    The culture. The relationship. Listening to our needs and share thier visions/roadmaps.

    What do you dislike most about the product?

    The GUI gears toward the end users/managers. So for those users, the layout makes sense and easy to use. But it's not Admin friendly; too many "clicks" to get to what the Access Admin. needs to do. This doesn't impact our firm thus far as we have our own solution for our Access Admin.

    If you could start over, what would your organization do differently?

    Have different design on the DB side

    Product capabilities - overall comment

    The product does what it claims to do. They are not trying to oversell it.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Excellent vendor & customer engagement; very good product, some customizations required.

    Overall Comment

    Completely satisfied with the vendor. Mostly satisfied with the product (our initial deployment was on 6.2, upgraded to 6.4 in 2015). Was able to use much of the product OOTB, however certain key user experiences had to be custom built due to missing or imperfect OOTB options. Also, product internal access controls do not provide the degree of configurability that our large enterprise requires. Vendor plans to resolve some of these issues in the next version release (many were already on the roadmap without us having to ask).

    What one piece of advice would you give other prospective customers?

    Find and retain experienced SailPoint implementers to ensure a successful program!

    What do you like most about the product or service?

    Focus on usability.

    What do you dislike most about the product?

    Very good at account management and access management/review OOTB. Less good at "identity" (vs. account) management; password management UX not as sophisticated as our company would have liked.

    If you could start over, what would your organization do differently?

    Having experienced 3rd party product implementers, and/or 3rd party resources who can stay with the project long-term to develop that experience, will greatly enhance the success chances of the project. With SailPoint, given its recent significant customer growth, finding such resources can be a challenge. Think about it up front!


  • 3 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Currently not using full capability but that is something our company needs to look at

    Overall Comment

    Overall Good.

    What one piece of advice would you give other prospective customers?

    Understand your roadmap and strategy and understand the tool.

    What do you like most about the product or service?

    It has more to offer.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Really understand the full capability of this tool.

    Product capabilities - overall comment

    Good for what we are using it for.

    Service & support - overall comment

    Good.

    Integration & Deployment - Overall comment

    na


  • 5 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Excellent vendor support and training.

    Overall Comment

    Very customer focused and open to feedback. Very accessible product and solution experts.

    What do you like most about the product or service?

    Very flexible solution. You're able to build best practices but also is able to handle your unique use cases that you may have to implement in the short term until you can more standardize your process.

    Product capabilities - overall comment

    Very strong product and set of capabilities. Not lacking in many areas overall. IIQ can be the centerpiece of your IAM architecture.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Product adopts current processes.

    Overall Comment

    Satisfied with overall experience.

    What one piece of advice would you give other prospective customers?

    Research products in detail.

    What one thing do you wish the vendor did differently?

    More flexibility.

    If you could start over, what would your organization do differently?

    Do the hard-work ahead of time for an easy implementation.

    Service & support - overall comment

    Currently implementing.

    Integration & Deployment - Overall comment

    Currently going over the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    The product is meeting our needs.

    Overall Comment

    The product is solid and the partnership is working.

    What one piece of advice would you give other prospective customers?

    Manage the implemetation with in-house Project Management resources and limit the hours of a PM provided by the implementation vendor.

    What do you like most about the product or service?

    It is meeting our needs and expectations. The people supporting us at SailPoint work with us to succeed. They handle issues professionally and want their customers to succeed. This validated we made the right choice in an IAM partner.

    What do you dislike most about the product?

    Lack of documentation. Everything we need is not on the customer website.

    What one thing do you wish the vendor did differently?

    Less customization.

    If you could start over, what would your organization do differently?

    Spend more time looking for an implementation team with more time and expertise. Hire additional in-house developers to retain the knowledge. Dedicate one person for documentation. The vendor did not leave us with any.

    Product capabilities - overall comment

    Overall, we are satisfied with the product. We have implemented the LCM portion, connected to 10+ domains and 2 sources of truth.

    Integration & Deployment - Overall comment

    We had our bumps. PM had too many projects to keep up with ours so added little value. Engineers were also over allocated. Ultimately, it all worked out and SailPoint went above and beyond to get us across the finish line.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(20)
4.1

Ability to understand your organization's needs

(22)
3.8

Timely and complete response to product questions

(23)
3.9

Pricing and contract flexibility (pricing and terms)

(19)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(23)
3.7

How long did your deployment take?

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

3 - 6 months (<6)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(22)
3.6

Ease of integration using standard APIs and tools

(20)
3.4

Quality and availability of end-user training

(22)
3.9

Ease of deployment

(22)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(26)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(21)
3.8

Quality of technical support

(20)
3.9

Quality of peer user community

(19)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(25)
4.3

Identity Life Cycle

(24)
4.3

Entitlements Management

(22)
4.3

Access Requests

(21)
4.2

Workflow

(23)
4.0

Policy and Role Management

(20)
4.1

Access Certification

(20)
4.6

Fulfillment

(16)
4.1

Password Management

(13)
4.1

Reporting and Analytics

(18)
3.9

Auditing

(17)
4.2

Ease of Deployment

(22)
3.7

Scalability and Performance

(21)
3.9
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Less than 100 licensed users

Don't know

1,000 to 9,999 licensed users

10,000 to 24,999 licensed users

50,000 to 99,999 licensed users

100 to 249 licensed users

500 to 999 licensed users

50000 to 99999 licensed users

Fewer than 100 licensed users

I don't know


What was the nature of your involvement?

Functional Assessment

Rollout and Install

Vendor/Product Selection

Maintenance and Support

Development/Integration

Technical Assessment

Vendor Management

Application Lead

Executive Sponsor

User Training

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Improve business process agility

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts

Augment/replace existing solution

Improve end user experience

Enable/improve security incident workflow and reporting

External audit recommendation

Manage external users (customers/partners)

Cost management

Other...


What other vendors were considered? Multiple responses allowed.

Oracle

CA Technologies

RSA, The Security Division of EMC

Courion

IBM

NetIQ

Dell

SailPoint

Hitachi ID Systems

Identity Automation

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Breadth of services

Strong consulting partnership

Strong customer focus

Strong user community

Financial/organizational viability

Pre-existing relationships

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America

Asia/Pacific

Europe, Middle East and Africa