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4.0 out of 5.0 (46 ratings)

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We have aggregated ratings data on SailPoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Very capable product with improving capabilities

    Overall Comment

    Very positive experience rooted in receptive support structure, broad user community, and relatively ease of configuration

    What one piece of advice would you give other prospective customers?

    Start small, incremental improvement is much more successful than implementing the complete solution in one effort

    What do you like most about the product or service?

    Configurability and capabilities

    What do you dislike most about the product?

    Management of approvers/owners for entitlements/roles is not yet mature

    What one thing do you wish the vendor did differently?

    Sailpoint's rapid growth has led to minor support delays

    If you could start over, what would your organization do differently?

    Challenge internal processes to align with product strengths, resist desire to customize, simplify workflows to make support more consistent and effective.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Great Tool, Avoid Too Much Customization

    Overall Comment

    Our experience with SailPoint has been very positive. We worked with SailPoint and a third party vendor to implement Identity IQ and replace our existing platform. SailPoint has continued to be a strong partner to us, consistently requests feedback, and is very responsive to questions and comments.

    What one piece of advice would you give other prospective customers?

    Look at simplifying your business processes and try to stay away from too much customization.

    What do you like most about the product or service?

    Direct interaction and partnership with SailPoint and the ability to directly influence future enhancements and features through the Horizons site.

    What do you dislike most about the product?

    Complexity in updating notifications coming out of the system; there is not a configuration tool it requires a code change.

    What one thing do you wish the vendor did differently?

    Provided more free training on the website.

    If you could start over, what would your organization do differently?

    Streamline and simplify our business process.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Market Leading Product that requires Enterprise-level Expertise to Leverage Fully

    Overall Comment

    Product hits all of our primary marks. We have been able to implement the majority of the functionality necessary to meet our business needs, and the product has continued to grow and mature at more or less the same pace as our business need. The product is exceptionally strong in its ability to manage user and entitlement certification, and this will only improve as mobile capabilities are added to the platform. Integrating the platform with 'standard' targets (e.g. AD, LDAP, ERP, etc.) can be reasonably straightforward, but implementing integrations with custom targets requires significant expertise to manage. The architecture of connector/collectors directly impacts the performance of the system relative to aggregations, so must be carefully considered. This is where an experienced third-party implementor would be very valuable to organizations looking to make rapid progress. Finding skilled and experienced resources for our organization for development, integration and operational support is challenging, so we have generally focused on growing the talent from within in conjunction with Sailpoint's solid educational programs.

    What one piece of advice would you give other prospective customers?

    Use out-of-the-box processes and methodologies as much as possible, and avoid deep customizations unless absolutely necessary. This will likely require adjusting your current business methodologies, but will result in much lower cost of implementation, time-to-market, and increase your future agility and ability to take advantage of new product features.

    What do you like most about the product or service?

    It is extremely flexible, and operates well at enterprise scale.

    What do you dislike most about the product?

    It does not manage business workflow for key processes such as entitlement/role lifecycle.

    What one thing do you wish the vendor did differently?

    Focus on providing tools for supporting enterprise operations, including better logging support, operational dashboards, and support for entitlement and role lifecycle. (Adds/Moves/Changes)

    If you could start over, what would your organization do differently?

    We would utilize a vendor partner who has deep experience and focus on the Sailpoint product rather than a broad solution provider who looks to implement their proprietary methodologies on the product. The latter approach resulted in significant customization that has proven difficult to change and support.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityNow

    Implementation was quick and painless

    Overall Comment

    Overall, setting up and getting started was easy! Professional services were always available to assist. Support though responsive sometimes asked for hte same infomation multiple times as it was moved to different groups.

    What one piece of advice would you give other prospective customers?

    Know all the endpoints you are targeting first !

    What do you like most about the product or service?

    The user rinterface is simple and clean for our end users.

    What one thing do you wish the vendor did differently?

    I wish i had known more about the connectors needed to integrate other endpoints.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Implementation was not complex but required additional customizations to satisfy business

    Overall Comment

    Overall application deployment was not as complex but have issues with the support responsiveness and certain product issues that impeded our ability to use the product to the fullest

    What one piece of advice would you give other prospective customers?

    Make sure your requirements are a 100% match to product capabiliites. Adding additional features as enhancements is not an easy experience for us

    What do you like most about the product or service?

    Ease of deployment and light weight architecture

    What do you dislike most about the product?

    Performance can be better

    If you could start over, what would your organization do differently?

    Not completly. We would have relied more on internal than external 3rd party for implementation


  • 3 out of 5.0, Reviewed

    Product(s): IdentityIQ

    The flows were well defined but needed some tweaks for it to work with our flows

    Overall Comment

    During the initial sales a lot more things were promised, but were not able to deliver in time. We have had several patches since the initial and that has gone fairly well. The external consultants that have helped us are very knowledgeable and helpful, but the support at Sailpoint not so much. The tickets are opened for extended periods of time.

    What one piece of advice would you give other prospective customers?

    Think about your needs before buying a product based on where it lands on the quadrant

    What do you like most about the product or service?

    User friendly and it has a nice GUI

    What do you dislike most about the product?

    Its slow and the pages constantly refresh themselves. Automating the flows for QA automation testing is very hard

    What one thing do you wish the vendor did differently?

    Be honest about what the tool can and cannot handle, and the time it would take to build it

    If you could start over, what would your organization do differently?

    The timeline for our product was very aggressive and the management wanted to do a like for like. If we could do it again, I think we should do it in a slower paced and more thorow process


  • 3 out of 5.0, Reviewed

    Product(s): IdentityIQ

    SailPoint Implementation

    Overall Comment

    Good experience. Unfortunately, there's not much you can do out of box if you use approval workflows and need specific reports etc. Coding is necessary to accomplish most things.

    What one piece of advice would you give other prospective customers?

    Start small. Do on-boarding/off boarding base role provisioining/deprovisioning. After you feel good with that, you can continue to create roles and add more applications. One step at a time. It's also more transparent to the user.

    What do you like most about the product or service?

    Friendly and easy to work with.

    What do you dislike most about the product?

    The amount of customization.

    What one thing do you wish the vendor did differently?

    Continue offering professional services instead of dropping us mid-way through our support contact.

    If you could start over, what would your organization do differently?

    We did start over and completely rebuilt IdentityIQ from the ground up again. Keep in mind the amount of roles that you're creating and watching for potential administration nightmares.


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Use Sailpoint to enable access governance and provisioning

    Overall Comment

    With an account manager with regular conversation to keep traction with updates and issues, that's far better than relying on creating incidents only.

    What one piece of advice would you give other prospective customers?

    I would use the product with a step-by-step approach rather than building a big program and enable it, i.e. focus on your priority, such as access governance, automated provisioning.

    What do you like most about the product or service?

    Support of the product is pretty good.

    What do you dislike most about the product?

    The user interface, when you resize the browser, the frames inside the portal always act unexpectedly. This should really be a basic requirement on a web interface.

    What one thing do you wish the vendor did differently?

    I found that there are similar modules have difference interfaces, workflows and behaviour. Perhaps put some more resources on reviewing the UI and the behaviour of similar modules in the products, so that similar modules have a closer look and feel and behaviour.

    If you could start over, what would your organization do differently?

    I would use the product with a step by step approach rather than building a big program and enable it, i.e. separate Access Governance from Automated Provisioning


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Implementation ran smoothly with in built out of box connectors

    Overall Comment

    Product is really good need inmprovement in support and performance.

    What one piece of advice would you give other prospective customers?

    definetly a great product and can fix many IAM problems

    What do you like most about the product or service?

    Easy to configure out of box connectors Great documentation & community in Compass.

    What do you dislike most about the product?

    With large implementation i would like to see more performance metric and tuneable queries.

    What one thing do you wish the vendor did differently?

    They are great in communication and refrences . But would love to see them Share case studies of other customers implemneted solution design for unique products like EPIC etc.

    If you could start over, what would your organization do differently?

    Spend more time on the app on boarding design and communication


  • 4 out of 5.0, Reviewed

    Product(s): IdentityIQ

    Vendor matures quickly with industry

    Overall Comment

    Initially when first implimenting experience was challenging with the vendor. that has improved greatly in the last couple years.

    What one piece of advice would you give other prospective customers?

    Good vendor and support.

    What do you like most about the product or service?

    its flexability to support all environments including non integrated ones.

    What do you dislike most about the product?

    it had a bumpy start.

    If you could start over, what would your organization do differently?

    implimentatin following tool requirements would have made it much easier to impliment.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(33)
4.0

Ability to understand your organization's needs

(41)
3.9

Timely and complete response to product questions

(43)
4.0

Pricing and contract flexibility (pricing and terms)

(31)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(42)
3.7

How long did your deployment take?

12 months or more

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(39)
3.9

Ease of integration using standard APIs and tools

(37)
3.5

Quality and availability of end-user training

(40)
3.8

Ease of deployment

(41)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(44)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(40)
3.8

Quality of technical support

(39)
3.8

Quality of peer user community

(34)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(45)
4.3

Identity Life Cycle

(44)
4.3

Entitlements Management

(39)
4.1

Access Requests

(36)
4.2

Workflow

(42)
4.1

Policy and Role Management

(37)
4.1

Access Certification

(37)
4.3

Fulfillment

(29)
4.1

Password Management

(23)
4.0

Reporting and Analytics

(35)
3.6

Auditing

(35)
4.0

Ease of Deployment

(40)
3.9

Scalability and Performance

(41)
3.9
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

Don't know

Less than 100 licensed users

10,000 to 24,999 licensed users

50,000 to 99,999 licensed users

1,000 to 9,999 licensed users

500 to 999 licensed users

100 to 249 licensed users

50000 to 99999 licensed users

Fewer than 100 licensed users

I don't know


What was the nature of your involvement?

Rollout and Install

Vendor/Product Selection

Development/Integration

Functional Assessment

Maintenance and Support

Technical Assessment

Application Lead

User Training

Vendor Management

Executive Sponsor

Other...


Why did you purchase an Identity Governance and Administration Solution?

Improve compliance and risk management

Manage internal users (employees/contractors)

Improve business process agility

User self-service, reduced service desk contacts

Augment/replace existing solution

Improve end user experience

Enable/improve security incident workflow and reporting

External audit recommendation

Cost management

Manage external users (customers/partners)

Other...


What other vendors were considered?

Oracle

CA Technologies

IBM

RSA, The Security Division of EMC

Courion

NetIQ

SailPoint

Avatier

Dell

CyberArk

Dell (RSA)

Hitachi ID Systems

Atos

Fastpath

Identity Automation

Okta

SAP

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Breadth of services

Strong consulting partnership

Strong services expertise

Overall cost

Strong user community

Financial/organizational viability

Pre-existing relationships

Other...


In which region(s) did your deployment take place?

North America

Latin America

APAC

EMEA

Asia/Pacific

Europe, Middle East and Africa