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identity-governance-administration salesforce All Markets > Identity Governance and Administration

Salesforce

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Identity

    Maturing product but fully capable.

    Overall Comment

    Development issues were resolved easily.

    What one piece of advice would you give other prospective customers?

    Know what you want to achieve and have visiblility to tenological roadmaps of Salesforce.

    What do you like most about the product or service?

    ease of deployment.

    If you could start over, what would your organization do differently?

    Manage internal change process better.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Identity Life Cycle

(1)
4.0

Entitlements Management

(1)
4.0

Access Requests

(1)
3.0

Workflow

(1)
4.0

Policy and Role Management

(1)
3.0

Access Certification

(1)
4.0

Fulfillment

(1)
3.0

Password Management

(1)
5.0

Reporting and Analytics

(1)
5.0

Auditing

(1)
5.0

Ease of Deployment

(1)
5.0

Scalability and Performance

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

100,000 or more licensed users


What was the nature of your involvement?

Functional Assessment

Technical Assessment

Vendor/Product Selection


Why did you purchase an Identity Governance and Administration Solution?

Cost management

Improve business process agility

Improve end user experience

Manage external users (customers/partners)

User self-service, reduced service desk contacts


What other vendors were considered? Multiple responses allowed.

IBM

Oracle

Salesforce

Other...


What were the key factors that drove your decision?

Breadth of services

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa