Why is the number of reviews different from the number of ratings?
In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withold their qualitative review feedback, we include their quantitative feedback in the in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.
We have aggregated ratings data onSalesforcebut all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
4 out of 5.0,
Apr 21, 2016
Maturing product but fully capable.
Development issues were resolved easily.
What one piece of advice would you give other prospective customers?
Know what you want to achieve and have visiblility to tenological roadmaps of Salesforce.
What do you like most about the product or service?
ease of deployment.
If you could start over, what would your organization do differently?