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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): SAP Access Control

    Phased Implementation

    Overall Comment

    We are doing phased implementation of GRC. The first phase was for implementing Firefighter and SOD reporting. Next phases included Role Redesign and provisioning. It still has some initial bugs but overall no major complaints.

    What one piece of advice would you give other prospective customers?

    Strong business participation required.

    What do you like most about the product or service?

    Tight integration with SAP ERP.

    What do you dislike most about the product?

    Minor issues here and there.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    Prioritize higher with business approval for faster roll out and implementation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Access Requests

(1)
4.0

Workflow

(1)
4.0

Policy and Role Management

(1)
4.0

Reporting and Analytics

(1)
4.0

Auditing

(1)
4.0

Ease of Deployment

(1)
3.0

Scalability and Performance

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Number of licensed external users

I don't know


What was the nature of your involvement?

Application Lead


Why did you purchase an Identity Governance and Administration Solution?

Augment/replace existing solution

Enable/improve security incident workflow and reporting

External audit recommendation

Improve business process agility

Improve compliance and risk management

Improve end user experience

Manage internal users (employees/contractors)

User self-service, reduced service desk contacts


What other vendors were considered?

Other...


What were the key factors that drove your decision?

Breadth of services

Financial/organizational viability

Pre-existing relationships

Product functionality and performance

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

APAC

EMEA

North America