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insight-engines google All Markets > Insight Engines

Google

5.0 out of 5.0 (2 ratings)

Reviews Distribution

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1 Star
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We have aggregated ratings data on Google but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Google Search Appliance

    Great tool that has many different applications

    Overall Comment

    Great tool that has shown value in many different areas, some we did not even anticipate like an internal knowledge base.

    What one piece of advice would you give other prospective customers?

    Have good technical and development skills to utilize it to its potential

    What do you like most about the product or service?

    flexibility and price

    What do you dislike most about the product?

    It's going away

    What one thing do you wish the vendor did differently?

    keep the on premise solution

    If you could start over, what would your organization do differently?

    Use it more extensively


  • 5 out of 5.0, Reviewed

    Product(s): Google Search Appliance

    Quick to market search capability.

    Overall Comment

    Very simple to purchase, install, implement and support.

    What one piece of advice would you give other prospective customers?

    look to federate / integrate across all of your company search needs.

    What do you like most about the product or service?

    ease of implementation and quality of results.

    What do you dislike most about the product?

    licensing model - for a big company.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(2)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?

Yes


Quality of technical support

(2)
4.5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Analytics User

Application Lead

Executive Sponsor

Functional Assessment

System Administrator

Technical Assessment


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Drive innovation

Improve business process agility

Improve business process outcomes

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America