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insight-engines microsoft All Markets > Insight Engines

Microsoft

3.9 out of 5.0 (12 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Implementation easy

    Overall Comment

    What worked well were the instructions for installing and configuring. What did not work well was getting answers about access request not generating an email alerts.

    What one piece of advice would you give other prospective customers?

    Get a good consultant to provide insight on gotchas before getting started.

    What do you like most about the product or service?

    It is intuitive and attractive.

    What do you dislike most about the product?

    There are too many ways to do the same things.

    What one thing do you wish the vendor did differently?

    Provide a complete package with all pre-requisites all together.

    If you could start over, what would your organization do differently?

    We'd go to SharePoint Online.


  • 4 out of 5.0, Reviewed

    Product(s): FAST for SharePoint 2010 (F4SP), SharePoint 2013

    Multi faceted application environment with low innovation

    Overall Comment

    The overall experiecne could be better if the support for service could improve

    What one piece of advice would you give other prospective customers?

    Use it wisely it has a lot of power which can be difficult to control and make sure you have right set of people

    What do you like most about the product or service?

    The product's flexivbility to adapt in to differnt requirements

    What do you dislike most about the product?

    The product not solving pre-existing limitations

    What one thing do you wish the vendor did differently?

    Better support for the service

    If you could start over, what would your organization do differently?

    Set up a better governance plan


  • 4 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Very solid and reliable product

    Overall Comment

    While SharePoint can be a very complex product to use, our experiences have been good.

    What one piece of advice would you give other prospective customers?

    Fully decide what you want your future roadmap to be before starting the implementation.

    What do you like most about the product or service?

    Very solid.

    What do you dislike most about the product?

    Some of the back end pieces can be very complicated and confusing.

    What one thing do you wish the vendor did differently?

    We worked with a remote vendor for this upgrade, and that made communication at times very difficult.

    If you could start over, what would your organization do differently?

    We were upgrading from MOSS 2007, and since we wanted to minimize the impact to the users, we tried to make 2013 look as close to that as possible. In hindsight, we should have redesigned our site to better take advantage of 2013's capabilities.


  • 3 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Excellent Solution, Tricky Implementation

    Overall Comment

    A tricky implementation with not good understanding on our part with what we were getting into. We needed more internal resources available to work with the external people.

    What one piece of advice would you give other prospective customers?

    Develop an excellent implementation and roll out plan. The best one you have ever made.

    What do you like most about the product or service?

    It works, our downfall was training people up to use it.

    What do you dislike most about the product?

    Upgrades will be dificult.

    What one thing do you wish the vendor did differently?

    Training.

    If you could start over, what would your organization do differently?

    Engage in a holistic SharePoint strategy and not implement as a point solution.


  • 3 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Good as a platform, enduser usage not so obvious as MS makes believe

    Overall Comment

    Great platform to develop upon but needs serious analysis and customization. Enduser application needs to be accompagnied by education to avoi dstaying at a too basic layr to justifiy the product

    If you could start over, what would your organization do differently?

    Develop an overall vision before scattered deployment in different places in the organisation


  • 4 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    solution is great but migration to newer version was so much difficult

    Overall Comment

    the solution is great but we had many challenges when migrated to 2013 from the older version

    What one piece of advice would you give other prospective customers?

    be sure to have a product owner not only system administartor

    What do you like most about the product or service?

    workflow engine and office integration

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing specific

    If you could start over, what would your organization do differently?

    we started the initiave for just having a shring capabilities then we discovered that it is more than that , so if could start over we would look into that more stratigicaly and we will enforce the whole orgnization for better adoption


  • 4 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    good product but lack of support

    Overall Comment

    good product but lack of support in the region we faced some slowness and peformance degridation and we needed to fix the down the road.

    If you could start over, what would your organization do differently?

    find a better partner

    Service & support - overall comment

    the weakest thing is the support. there are scarcity and lack of thier training


  • 5 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Smooth implementation, valuable features

    Overall Comment

    Migration from SharePoint 2010 was relatively easy using the out of box tools. PowerShell integration has been very useful in ongoing management and initial setup. It was very easy to setup automated tasks for managing sites and lists.

    Service & support - overall comment

    Have not needed to use support.


  • 4 out of 5.0, Reviewed

    Product(s): FAST for SharePoint 2010 (F4SP)

    Not as good as we had hoped

    Overall Comment

    NA

    What one piece of advice would you give other prospective customers?

    see prior

    What do you like most about the product or service?

    integration with sharepoint

    What do you dislike most about the product?

    hard to teach

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    do a better job researching the product and talking to other customers

    Service & support - overall comment

    na


  • 4 out of 5.0, Reviewed

    Product(s): SharePoint 2013

    Amazingly robust product that is always evolving

    Overall Comment

    As SharePoint is such a comprehensive and robust solution with so many options it's hard to decide what to implement off the bat. Starting with a clear goal was critical and the tool has been able to do everything we want... with lots of tweaks. Since it is so complex it is critical to partner with an expert to help guide the implementation.

    What one piece of advice would you give other prospective customers?

    Find a strong third party partner with great references to help with the implementation

    What do you like most about the product or service?

    It's ability to really be customized for however you need it to work as well as all of the various potential third party integrations.

    What do you dislike most about the product?

    The complexity of the out of the box security managment- in today's world I can't imagine an organization that wouldn't need more robust, easily configurable security management, auditing, and reporting.

    What one thing do you wish the vendor did differently?

    Reaching out to Microsoft support to help with issues has been challenging but there are enough third party vendors with very deep SharePoint knowledge that it's easy to find support as well as the strong user base. It would be nice,. however, if Microsoft support was more timely.

    If you could start over, what would your organization do differently?

    We went through a few vendor partners to assist with the implementation before hiring a full time person to work with them- were we to do the implementation again we could have hired someone who could focus on this full time who would have been a point person with the partner so they would have all the context around how everything was configured off the bat instead of trying to bring them up to speed.

    Service & support - overall comment

    Getting support from Microsoft in a timely fashion can be challenging and they aren't going to be familiar with the specifics of your deployment. However there are so many third party vendors that can help wtih troubleshooting & such a great user community getting support is pretty easy from non-Microsoft resources.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.7

Ability to understand your organization's needs

(8)
3.6

Timely and complete response to product questions

(10)
3.4

Pricing and contract flexibility (pricing and terms)

(8)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.0

How long did your deployment take?

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
4.1

Ease of integration using standard APIs and tools

(10)
4.2

Quality and availability of end-user training

(9)
3.7

Ease of deployment

(11)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
3.3

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(8)
3.4

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(8)
3.4

Quality of peer user community

(9)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Application Lead

System Administrator

Development/Integration

Executive Sponsor

Technical assessment

Vendor/Product Selection

End User Computing Stakeholder

Analytics Team Leader

Business Analyst

End User Support Manager

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive innovation

Improve compliance & risk management

Improve customer relations/service

Reduce time to market

Cost management

Enhance decision making


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision

Pre-existing relationships

Strong services expertise

Strong user community

Overall cost

Financial/organizational viability

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific