5 out of 5.0, Reviewed Oct 11, 2016
- Easy and fast implementation - Very good cooperation - Good search algorithms - Customer needs oriented
Use Mindbreeze, the corporate will benefit by this decision.
That it is so easy to implement and so easy to customize to our requirements.
Provide more internal clarifications in advance. When it stocks, it generally stocks on internal processes of our company. Therefore it would make sense to include the software developer more into our internal meetings.
Very fast and good support and service.
4 out of 5.0, Reviewed Sep 20, 2016
Mindbreeze was completely focused on our success and meeting the targets within the frame needed. Some parts of the implementation were substantially more complex than Mindbreeze had budgeted, requiring effort going into weeks instead of days, but this did not jeopardise the critical path and Mindbreeze did not pass this cost back to us. Further, they demonstrated their value by also doing a general performance improvement on our frontend (which wasn't in scope, nor paid for, but highly appreciated!) The only shortcoming is in the documentation and training materials. Mindbreeze states repeatedly that they are a product company (and not a consultancy), but the amount of hands-on support we needed exceeded the expectation.
Ask about the documentation and training material. And also be sure that the ease-of-use for basic operations meets the capacity of the internal team (synonym mapping, query analysis, etc.) Also, see if the WYSIWYG editor for Search Apps is good enough for your teams; does it cover all the functions and will the users be able to fully implement the resulting search app.
The flexibility and ease of use for power users (the Search App Editor), also it is fast and flexible. Mindbreeze as an organisation is clearly dedicated to customer success. The minor bumps in the road have been because of a dedication to quality. I will always prefer a vendor that delivers a quality product but sometimes misses a communication moment rather than a "facetime" vendor that delivers buggy software.
The sometimes inconsistent balance between power/ease of use. Almost everything is possible with the product, but some things have received lots of UX attention while others are still CSV-management. It would be much better if the backend were better segmented for general users and technicians.
Communicate a bit better when the product update plans shift. They have delayed a product update twice now (granted, to deliver fault-free code for one of our proposed improvements), but the consequence is that we have had to delay our own release planning at the last minute. This because they did not communicate the changed timelines in time.
I would put more emphasis on the documentation and knowledge transfer. There is a lot of knowledge that still resides with the Mindbreeze project leader which is a result of our internal team needing more time than anticipated to learn the ins and outs of the new solution. We would also have gone for a deeper integration of the app.telemetry monitoring suite right from the beginning; now it has become an afterthought (slow burn) which is a pity because there are many interesting capabilities there.
The back end is elegant and simple to get the high level understanding for developers, and the "Search App" approach is flexible and easy to deploy widely. The Search App Editor is a good starting point for admins/content producers that we have not seen from other vendors.
Support is expensive on paper, but Mindbreeze is flexible.
The integration and deployment exceeded expectations, both in terms of the contribution from the vendor and the end result (performance better than anticipated). Almost all errors/shortcomings were related to existing infrastructure limitations or errors in specification from our side.